All reviews of L. Herman
Review about: Beauty Brands
Online order cancellation
I just had a really frustrating situation with an online order I made on Beauty Brands. I was totally surprised to see that my order got canceled without me getting any heads up. They said it was because of "previous online order issues," but I was never told about any problems before. As a customer, it really sucked not getting any communication about what was going on. I get that mistakes can happen, but I think it's super important to be clear and honest with customers to keep their trust and keep them happy.