All reviews of M. Daugherty
Review about: Snailax
Massage chair
I bought a massage chair and soon had problems with the charger and the main unit. When I reached out to customer service, they weren't helpful at all. Instead of just replacing the faulty parts, they wanted me to return the entire chair to the seller. When I went to buy a new chair, the price had gone up, which was super annoying. Eventually, they agreed to send me a replacement, but then they messed up the return address on the label, causing even more trouble. All in all, dealing with this company has been a letdown.
Review about: Candycatz
Clothing item
I had a really great experience with customer service at this place recently. I needed to return something because I got the wrong size, and it was super easy to reach out to them. The person I talked to really went out of their way to help me out with fixing the problem. I liked how quick and helpful they were, it made everything go smoothly. Also, the quality of the fabric in the clothing I bought was impressive. I'm looking forward to ordering more stuff from them in the future and would definitely suggest this store to others.
Review about: Bear Mattress
Mattress purchase for a customer
I'm a customer who recently bought a new mattress. But, man, was I disappointed when it turned out to be way firmer than advertised. It's been a real pain trying to return it because their customer service is seriously lacking. I've had a tough time getting a real person to help me out - emails get ignored, promises made through chat and email end up being empty. I had to threaten to get my credit card company involved just to get some guidance on how to send back the mattress. Dealing with this whole situation has been nothing short of irritating and a huge time-suck. Do yourself a favor and steer clear of this company.