Candycatz - Overall Rating based on 22 reviews
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Outfit for an event
I recently bought an outfit from this store for an event I was going to with my partner, but man, the shipping took forever. The outfit didn't even show up until three days after the event was over. Both of us ordered on time based on the store's processing and shipping info, but it didn't matter at all. So, we had to spend double the money at another store to get new outfits in time. The whole experience left me super disappointed, and I won't be ordering from them again. I wish I could have left this feedback on their website; it seems like they only want to show off the good reviews to keep a perfect score. I might have been okay if the outfit was decent quality, but I never even got to try it on because of the slow shipping.
Halloween costumes for a group of friends
I ordered Halloween costumes for a bunch of friends from this store, and let me tell you, it was a total mess. The website promised the delivery in 2-3 days, but it ended up taking more than two weeks, and to top it off, one of the costumes was missing. It totally messed up our plans for the event, and I ended up having to deal with the headache of disputing the charge on my credit card. And don't even get me started on their customer service - they were no help at all, just kept giving me excuses instead of actual solutions.
Express shipping purchase
I bought stuff from this website and paid extra for fast shipping, but I still haven't heard anything about my order. It's frustrating to not know what's going on, especially since I paid more for quicker delivery. I wish I had checked out reviews before ordering from them.
Women's stretchy and form-fitting outfits
I recently bought two stretchy and form-fitting outfits for women at this store, and let me tell you, I am really impressed. As a drag performer, it's tough to find outfits that are comfy and trendy, but these ones really nailed it. The stretchy fabric lets me move around on stage easily, and the form-fitting style highlights all the right curves. Every time I wear these outfits, I get tons of compliments, and I couldn't be more satisfied with my buy. I'm Darrel Stubbe, also known as Lily Longlegs.
Candy-themed earrings
I bought these earrings that were supposed to look like candy from this store, and honestly, it was a pretty disappointing experience. When my package finally showed up, all I got was a slip. Looks like someone either messed with my package or forgot to toss in the actual earrings at the store. I tried reaching out to customer service, but they weren't much help at all. They just told me to deal with the post office instead. That was really annoying, because I thought the store would own up to their mistake and either send me the missing earrings or give me a refund. All in all, my time dealing with this store was just not good, and I wouldn't recommend it to anyone.
Express shipping purchase
I recently bought something from this company and chose express shipping. But it's been a total letdown. They said it would arrive by Wednesday, but it's already Monday and still no sign of it. What's even worse is that I told Customer Service two times not to ship it if it wouldn't make it on time, but they went ahead and sent it out anyway. It seems like they're ignoring customer requests on purpose.
Halloween costume set
I bought a Halloween costume set from this company a couple of weeks before Halloween. I went for the Buy One Get One half off deal and paid for 3-day expedited shipping. One of the suits turned out to be too big, so the customer service rep suggested I get another suit instead of sending it back. I took her advice, not realizing I'd have to pay to send them back to Bulgaria. The third suit I ordered with expedited shipping didn't show up until after Halloween. When I tried to return both suits, I was surprised to see the return address was in Bulgaria. The return shipping costs were super high, and I felt tricked because they didn't tell me upfront. The suits themselves were uncomfortable, poorly ventilated, and smelled weird after just one use. All in all, my experience with this company was awful, and I wouldn't recommend them to anyone.
Male bodysuit purchase with limited sizes
I totally dug those rad bodysuit designs, but it was a bummer that they only had 3 sizes for guys. It's tough for us fellas who are in that in-between size range to pick the right one for that perfect fit. They offer 7 sizes for the ladies, so what gives? Why not hook us up with more options too?
Incorrect sizing, unable to return
I recently bought a body suit from this store and it didn't fit me right. When I tried to return it, I found out the return address is in Bulgaria. I was okay with paying for the return shipping, but I had a hard time creating a mailing label with Stamps.com. They asked for a bunch of numbers like the HS tariff number, ITN number, and IOSS number that I didn't know. When I asked Candycatz for help, they couldn't provide the info I needed. In the end, I just decided to keep the item because the return process was too complicated. I was really disappointed with the customer service and won't be buying from them again. I wouldn't recommend it to anyone else.
Costumes
I recently bought some costumes from this online store and I gotta say, I was really impressed with how good they looked and how well they were made. The designs were stunning and the materials were super durable. The only thing that kinda bugged me was how long it took for my orders to get processed. I placed two separate orders and it ended up taking 10-15 business days before they even shipped out, even though the company promised it would only take 5-7 business days. That delay was a bit of a hassle because one of the costumes arrived the day before my event and the other one didn't even make it in time. Lucky for me, my boyfriend and I were able to share one of the costumes and go as a cute couple to the event.
Unsatisfactory purchase experience
I had a really bad experience with this clothing company that said they had good stuff, but it was a total letdown. The clothes I got were not well-made and they didn't fit right. When I wanted to return them to get my money back, I found out they don't do exchanges or returns. Plus, it would cost a ton to ship them back with tracking and insurance. I feel ripped off and annoyed with how they're handling things. I'd tell anyone to steer clear of this company for sure.
Birthday gift for girlfriend
Just got my second order in, and it was wrapped up so nicely for my girlfriend's birthday present. The spandex material is really good quality and the colors are so vibrant. The swimsuits fit really well and are perfect for wearing to festivals. I didn't mind waiting for them to be made because the end result was totally worth it.
Costumes
I was pretty unhappy with the costumes I bought from this company. They looked nothing like the pictures online, which made me feel like I got the wrong idea about what I was getting. When I tried to send the costumes back and get my money back, they didn't make it easy. They had all kinds of reasons why I couldn't get a refund. Plus, returning the costumes was a pain because they didn't include a return label. It was just a big hassle overall and I really wish I never bought anything from them.
Rave style clothing purchase
I've been coming back to this store quite a bit, and I gotta say, I'm really pleased with the awesome rave style clothing they've got. It's all made over in Europe, and not only does it look great, it's super comfy too. Every time I buy something here, it's always top-notch quality.
Bodysuits from multiple orders
I completely agree with Laurie-Beth! Those bodysuits are so comfortable and the customer service is amazing. I've bought 8 of them already and I'm waiting for two more from my most recent order. I even wear them while doing chores and sleeping because they are just so cozy. I got the size s-m and even though they were a little big in the chest area, the tight fit is just what I was looking for.
Delayed delivery
I'm really upset about the service I got from this company. I waited 15 days for my order to ship, only to find out the courier didn't even have it yet. The tracking info was wrong, it said the courier had data but not the actual parcel. When I contacted customer service, they gave me conflicting info about my order. It's been so stressful and inconvenient because I needed the costumes for a job this Friday, and now it looks like they won't arrive in time. I want to cancel my order and get a refund so I can buy what I need somewhere else.
Outfits for dancers
I gotta tell ya, this place is amazing! I ordered outfits for our dancers for some big concerts and man, they were top-notch quality. We did like 20 shows and not a single outfit got messed up, I swear. And the people there were so helpful and professional. This was my second order from them and I already know I'll definitely be back for more for my next events.
Clothing pieces
I just bought some clothes from that store and man, I'm really impressed. The quality is amazing and every time I wear them, I get so many compliments. The customer service was really on top of it whenever I had questions. Only bummer is they don't have enough options in my favorite style, otherwise I'd be buying more for sure.
Two festival outfits
I finally got my festival outfits from this place after checking them out for ages. The quality is pretty good, but the sizes are smaller than expected, so I had to order a larger size to make them fit. The website promised 5-7 days for shipping, but it ended up taking almost a whole month, which wasn't cool at all. They really need to work on updating their shipping estimates. On the bright side, customer service came through for me when I needed to rush my order. All in all, it's a decent shop to get your festival gear from.
Clothing item
I had a really great experience with customer service at this place recently. I needed to return something because I got the wrong size, and it was super easy to reach out to them. The person I talked to really went out of their way to help me out with fixing the problem. I liked how quick and helpful they were, it made everything go smoothly. Also, the quality of the fabric in the clothing I bought was impressive. I'm looking forward to ordering more stuff from them in the future and would definitely suggest this store to others.
Review with most votes
Clothing pieces
I just bought some clothes from that store and man, I'm really impressed. The quality is amazing and every time I wear them, I get so many compliments. The customer service... Read onBy: L. Quigley