All reviews of Jen
Review about: STAUD
Hand bag and flat shoes
If I could give a zero I would. FedEx Driver stole my package ( yes, I have cameras). Contacted STAUD immediately. 2 weeks later and I’m getting the run around or no answer. Granted it’s not their fault of the delivery issue but what they are responsible for is the way they handle it. FedEx is their selected carrier. They should handle this directly with them. Not have the customer pay for their poor choice of carrier.
Terrible customer service. I ordered several hundred dollars of Staud clothing. Very few of my orders showed up. Despite receiving NO products that I paid for, Staud is refusing to give me a refund. Instead insisting on store credit when no sale was made. Now having to call and let my bank handle this to get my money back. Beautiful clothing but the company is run by rude thieves!