Lensmart Reviews : Share your review & read experiences

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Lensmart

42% Would buy here again

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Spotlight: What are our customers saying?

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dfchdfc
TERRIBLE COMPANY, as crooked as they come TERRIBLE COMPANY, DO NOCustomer -support- number +1.8.0.5.7.0.6.7.4.6.6... phone number +1...8O5(...706...7466... Customer service helpline ...no. +1.8.0...Read on
Y
yus4ur
My friend recommended me to buy at lensmart. I also bought two pairs of glasses myself. The quality is not bad and the price is cheap. I hope the delivery will be faster.cUSTOMER sRVICE pHONE NUMBE...Read on
J
Jack willson
My friend recommended me to buy at lensmart. I also bought two pairs of glasses myself. The quality is not bad and the price is cheap. I hope the delivery will be faster.Read on
P
Paul
I like their glasses very much. I'll get them in less than two weeks. I'll buy them againRead on
L
Lois
TERRIBLE COMPANY, as crooked as they come TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is complet...Read on

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    yjxhfg

    TERRIBLE COMPANY, as crooked as they come TERRIBLE COMPANY, DO NOCustomer -support- number +1.8.0.5.7.0.6.7.4.6.6...
    phone number +1...8O5(...706...7466...
    Customer service helpline ...no. +1.8.0.5.7.0.6.7.4.6.6...T ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is f


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    ruyiry

    My friend recommended me to buy at lensmart. I also bought two pairs of glasses myself. The quality is not bad and the price is cheap. I hope the delivery will be faster.cUSTOMER sRVICE pHONE NUMBER +1...8O5(...706...7466(...
    cUSTOMER support pHONE NUMBER +1.8.0.5.7.0.6.7.4.6.6)...


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    2 pairs of glasses

    My friend recommended me to buy at lensmart. I also bought two pairs of glasses myself. The quality is not bad and the price is cheap. I hope the delivery will be faster.


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    Glasses

    I like their glasses very much. I'll get them in less than two weeks. I'll buy them again


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    Frames with bifocal lenses

    TERRIBLE COMPANY, as crooked as they come
    TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is completely wrong. Lensmart goofed on the cylinder reading on my RX and then tried to blame ME for the error. Said I wrote it wrong on the order form! I didn't fill out an order form... I sent them the RX and THEY filled it out wrong. I was an optician for 22 years and didn't have a successful practice by messing up RXs! They offered to refund me the price for my frame: $6. It would be laughable if this outfit wasn't so crooked. They then said they would remake the bad lens if I paid again. Their answer is always "lenses are a custom product and cannot be sold twice". Yeah, that's why you want to make them correctly the FIRST time, because if you don't the company must absorb the cost, not the customer! False advertising, NO real refund policy, NO customer service, and the quality of the goods is terrible. Add to that the fact that they do all this work OUTSIDE OF THE US. DO NOT BUY FROM THIS SHADY OUTFIT.


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    Prescription glasses/sunglasses

    Never order from here. The glasses may be cheap but the customer service is awful. I never complain about things but when I ordered I was hopeful then they pushed my delivery date back 6 weeks. On top of all that when I went to cancel my order they ignored everything I said and I had to send multiple emails telling them to cancel it. They finally got back to me saying they have to charge an extra 10% for the cancel and will only give me 90% of my money back and asked I confirm yet again to cancel my order. I am so tired of trying to deal with these people. Save your time, sanity and money by ordering elsewhere.


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    Eyeglasses

    Purchased them because I liked my friend's glasses. Later she said her glasses were blurry and she couldn't get it resolved. Lensmart claimed she entered the wrong prescription. After reading Lensmart's replies, that's what they're telling everyone. Mine arrived today and they're very blurry.


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    Prescription glasses with progressive lenses

    Do not purchase progressive lenses from this company. My RX multifocal progressive lenses are only clear if I look forward, there is no peripheral vision at all. I contacted them to return the glasses and get a refund and this is the answer I received:
    “ the visible area of the progressive lens is in the middle, and the two sides of the lens are invalid areas.
    If you can't accept it, do you need to replace the lens with a single vision lens?”
    I have been wearing multifocal lenses for 10 years and they all provided peripheral vision clarity. The response from lensmart indicates that they are not competent in providing this product. Now, I am out of my money and without proper prescription glasses.


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    Prescription glasses with progressive lenses

    Do not purchase progressive lenses from this company. My RX multifocal progressive lenses are only clear if I look forward, there is no peripheral vision at all. I contacted them to return the glasses and get a refund and this is the answer I received:
    “ the visible area of the progressive lens is in the middle, and the two sides of the lens are invalid areas.
    If you can't accept it, do you need to replace the lens with a single vision lens?”
    I have been wearing multifocal lenses for 10 years and they all provided peripheral vision clarity. The response from lensmart indicates that they are not competent in providing this product. Now, I am out of my money and without proper prescription glasses.


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    Eye Glasses

    I DON'T RECOMMEND GETTING GLASSES FROM THEM! It took 6 weeks for my glasses to come. Then when I tried to return them they NEVER ANSWERED THE PHONE OR MY EMAILS FOR MY RETURN! So I mailed them back to the address they were shipped from because you only have 3 days to return them back to them for a full refund. They received the glasses back because I paid extra for tracking and delivery signature. Now they are saying they never received them! When that's a lie because I have an email confirmation it was delivered and signed for. I'm still fighting to get a REFUND since October 2022! And it's Jan 11, 2023 and I still haven't heard from them!

    The glasses I could not see out of them at all. I don't know what they were glasses like Mr. Magoo!

    I will never buy from them again! And I'm still waiting on my REFUND!


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