All reviews of n.a.
Review about: Jackie's Chocolate
sugar free fudge
We ordered sugar free fudge for my mom’s surprise birthday party. When it arrived we tasted it to make sure it was good enough to give as a gift. It was not good (definitely not something someone would seek out and think, ‘Mmmmm, this is amazing!’, which is what you want when giving a gift), and on top of that, didn’t even really taste sweetened, or like fudge, and both flavors we ordered arrived hard as well, which also does not make for a good gift, or good fudge.
So I went to their online chat to inquire about a prepaid shipping label. It took them at least 5 minutes to even enter the chat, so I left the chat (I didn’t realize they finally logged on until after I left).
So I then emailed them and told them why we were returning it, and that it arrived hard. I asked them if we could have a prepaid return shipping labeled emailed to me, and said we should not be paying for return shipping when the product is hard, and it said nowhere on the website that a customer has to pay for return shipping. And honestly, if the fudge arrives hard, the buyer should not have to pay for the original shipping either, because then the buyer is being punished for the fact that the company is not keeping the fudge moist. Which is bad business practice.
I then waited a week and still hadn’t received a response, so I emailed them the same thing, and said that we will need to have someone respond to this email within a reasonable amount of time, and have a prepaid return shipping label emailed to me, or we will have our bank do a chargeback if we do not receive a reply and prepaid return shipping label, as we are not going to pay for return shipping when the product arrived hard, and it says nowhere on the website that a customer has to pay for return shipping (if the website had said this, we would never have purchased anything in the first place).
They then responded the same day, not to say sorry for taking forever to get back to you, to the point that you had to reach out to us again (or sorry that they took forever to log into chat, sorry the fudge was hard, etc.), but to only say this;
“Your order has been delivered in accordance with our terms and conditions. *** You are welcome to return your order within 30 days of purchase. We do not offer prepaid shipping labels. *** Please understand that filing chargebacks for items received or shipped constitutes as mail fraud under 940. 18 U.S.C. SECTION 1341. Please understand that under federal law, mail fraud is punishable by a fine and imprisonment of up to 20 years. In addition, if you file a chargeback, we may send your order to debt collections. If the order reaches debt collections, you may be liable not only for the product and shipping cost, but bank fees, legal fees and administrative fees. This debt may be reflected on your credit report. Be advised that all further communication must be in writing: Jackie's Chocolate LLC LEGAL DEPARTMENT 2163 US Highway 8 Suite 100-4018 St Croix Falls, WI 54024 Any attempts from this date forward to contact our customer service representatives via email, phone or social media will be considered harassment.”
FYI they changed their policies right before they emailed me that. I know because I took pictures of their policies before we talked in case I needed them for a chargeback, and saw that after they emailed me, they changed their policy to let people know they ... and won’t do what’s right if you need to return it (even if they mess up).
Incredible… How could anyone have this horrendous of customer ‘service’? It’s not harassing them if I was contacting them again because I’m being ignored… It’s also not harassment to try to get a company to do what’s just and cover the costs when THEY messed up… It’s not harassment to share my viewpoint just once… If they had actually responded to me and said sorry, we don’t offer prepaid shipping labels for any reason because our customer service ..., and then I kept saying something, that could be harassment… But I hadn’t harassed them, and it’s very poor treatment and customer service to get defensive, paranoid and aggressive, and tell me I can’t contact them again or I’ll be harassing them??? WTH….
Also, FYI for anyone else reading this, it can potentially be illegal to do a chargeback before you’ve tried returning the product. However, it’s not in all instances. The ability to do this was created to protect people from bad companies, because it CAN be done in some cases, not illegally. Like if you make all attempts to contact them and you are ignored, you’d be fine doing a chargeback. It’s also not illegal to do a chargeback if you follow the directions on their website for a refund, and they don’t give you one, because then they’re at fault because they are misleading. Regardless of the dumb email they sent, I would’ve done a chargeback if they never gave me a refund after returning the product, or if I was ignored I would’ve done a chargeback.
So even though I had to pay to return the fudge and would not get as much of a refund, I did anyway just because of the principle of the thing, because they don’t deserve my money.. I was not going to let a horrible company who treats me horribly have my money. No freaking way…
So I returned the fudge, and waited 10 business days like it says on their website, and I still had not received the refund when it had been over 2 weeks, so I contacted them, and they refunded it that day…
They never did their job right, had horrible customer ‘service’, and with every initial interaction I had to follow up because I was frequently neglected.
They also say orders can take 15 BUSINESS days (3 weeks) to process, which is outrageous… They are completely clueless about what good customer service is, or how to run a business well… FYI, I have owned a successful business that treats people amazingly, that so many people adore, for 12 years, and would never do ANY of these things… So it’s not just me being naive not knowing what businesses have to do… Businesses don’t have to do any of these things…. This company needs to get a clue….Review about: Bellesa
Vibrator and suction
I placed my oder December 19th 2020 I get that there are delays because of Covid and the holidays but it’s almost 30 days no tracking number nothing I have reached out numerous times and have been told sorry for the delay it takes about 14 days for items to be shipped .one of the last times I reached out the representative told me last Sunday 12/27 I have looked into your order personally and it set to ship this week that was last week this week is half way done and still nothing I’ll never ever purchase from this company.
Review about: Bellesa
Toy
I purchased my item Dec 19,20200 and I still haven’t received anything. I had to send an email to get any kind of update only to be told because of Covid they are having delays. Well state that on your website. I think this is ridiculous. Not to mention this company uses DHL mailing service which is the cheapest and the worst. I expect my item to sit there for another 15 days before it gets to me. NEVER AGAIN.
I ordered mine the same day and they told me the same thing that because of COVID there are delays first it was 10 days then 14 days now as soon as it ships they will let me know like it’s ridiculous
Review about: Bricks Masons
N/A
They use copyrighted masonic artwork that does not legally belong to them to profit from merchandise sales. This is illegal and DEFINITELY not in line with masonic principles. They also refuse to say which lodge they belong to, so basically are not masons and are profiting from others. AVOID.
This company is a farce, they are making a living ripping off freemasons from around the world. I would recommend not to do any business with them under any circumstances. This company does not have human customer service, you just pay them for nothing and once something is ordered it is questionable if it will be delivered to you. Do not make mistakes in your order unless you expect to eat the order. Bricksmason is a scam company and should be avoided at all costs.
Review about: Ravean
It makes me feel so warm
The warm jacket i am using from Ravean is men down heated jacket. it comes with the battery bundle. The jacket is pure magic. For those , or for people like me who lives around the super cold areas where the blood can turn ice, this jacket is a blessing
The jacket gives me access to control the internal temperature. there is a range in temperature which goes like -10° F to 55° F.
Along with this, there is a hood that can be removed and add as i like.
What i love is how light this jacket is, it doesn't make me feel suffocated weather and work so good.
To get the jacket warm again, there is a battery and charger tooThere are so many things I love about the Ravean heated jacket. The style, the sizing fits perfectly, the customer service team is wonderful. Unfortunately, the heating mechanism doesn't last. I've had three Ravean heated jackets (women) and none of them work. The very first in their series lasted a few seasons and held up while internationally traveling. I loved it so I ordered another one and it didn't heat when it arrived. Ravean replaced - and the jacket worked only for one season. I have three Ravean heated jackets and none of them have functional heating mechanisms. Total bummer.
I'm just curious if you ever recieved your order? I'm experiencing a similar issue with this company for an order that I placed in December.