All reviews of Rodney Rookey
Review about: The Tour Guy
Full Day tour of Windsir Castle, Stonehendge and Bath
I purchased this tour for 2 ppl. I had my printed vouchers and even received the email conformation the day before. We arrived at the pick up site on time and we told by the tour guide that we were not on her list. Apparently the Tour Guy subs the tour out to Andersen Tours. Her bus was full so she made us get off of her bus and left us standing at the curb. She said I would have to take it up with The Tour Guy. I have been trying for 2 days now to speak to someone with no luck. It was devastating to not see these sites and we will probably never be able to go back to the UK. Terrible company. Only really interested in collecting your money
Review about: The Tour Guy
Full Day tour of Windsir Castle, Stonehendge and Bath
I purchased this tour for 2 ppl. I had my printed vouchers and even received the email conformation the day before. We arrived at the pick up site on time and we told by the tour guide that we were not on her list. Apparently the Tour Guy subs the tour out to Andersen Tours. Her bus was full so she made us get off of her bus and left us standing at the curb. She said I would have to take it up with The Tour Guy. I have been trying for 2 days now to speak to someone with no luck. It was devastating to not see these sites and we will probably never be able to go back to the UK. Terrible company. Only really interested in collecting your money
I would NEVER Buy here again
Review about: The Tour Guy
Paris in a Day Tour with Louvre Eiffel Tower and Notre Dame
Booked for a family of 8 on Paris-in-a-day tour. Received a text 2 days out notifying that the Eiffel tower tour component is no longer available as it cannot match the timing on the tour. Why list all these go to attractions in a day when the times cannot be matched?
The tour listing entices you to book on this full packaged tour, describing to take you to all these attraction in single day only to later disappoint leaving out the "skip the line Eiffel tour" main attraction. They replied by asking us to go directly to the website and book for the Eiffel tower ourselves. Was busy season so all tickets the Eiffel tower was booked out. No support whatsoever. Travelled all the way from Australia to miss out on the main attraction on our 3 night stay in Paris is unacceptable.
Rubbing salt further into the would, they issued a the measly partial refund is US$136 for the whole group where their Eiffel tower tour listed on their website starts from $US50/adult.
If you are looking for an unprofessional tour company to 1. spoil your family holiday; 2. conduct in a misleading and deceptive manner; rip you off; and 3. rip you off; you have certainly come to the right place.I had a similar experience in London with Windsor Castle and Stonehenge Bath full day tour. I had the vouchers and even received the confirmation email the night before. We arrived at the pickup site only to find that we were not the list. We were let on the bus but then asked to leave as the bus was full. They made us get off the bus and left us standing at the curb in the middle of London. Last day of our trip so we missed Windsor Castle and Stonehenge and Bath. We traveled from the states and probably will never be able to return to GB. Devastating.
Ive spent 2 days now trying to speak to someone about a refund.
Spoiled our holiday
I would NEVER Buy here again