All reviews of Thomas S
Review about: Petal & Pup
Purchased an expansive dress as a gift and recieved entirely different and cheaper product instead
Whilst the customer service was pleasant enough, the packaging was not preserved upon opening due to my excitement at opening a gift for my girlfriend. As such I wasn't able to return the mistakenly delivered product. I offered to pay for the product that I had not originally purchased, and asked if I could receive the original dress, which was a significantly higher price, in return. I am quite dissapointed at being redirected to an electronic exchange process initially, for the error was not on my part, but on the part of Petal & Pup. No offer of compensation was posed, despite the increased wait for the product in question, nor do I believe that the customer service was overly personalised for my complaint. The expectation was that I fill out the electronic form, deliver the item to a post office box, and wait for customer service to contact me once more once they received notification that the product was in transit. Whilst the mistakenly delivered product seemed like a high quality garment, I pity the individual that experiences my circumstances, especially if you have an immensely busy schedule and can't find the time to do as they requested.
UPDATE: From the initial posting of this review Petal & Pup had responded, quite late I might add, with a seemingly automated review. Which I can only hope, for otherwise they had ignored all my questions posed. The customer service has gone from pleasant to unbearable, and trying to contact them through a listed phone number is nigh impossible.Review about: Bulletproof Zone
Protection Group Denmark ARCH Level IIIA Bullet Proof Helmet
Bought a PGD FAST ballistic helmet, item is exactly what you expect, fantastic quality, packaging was spot on to protect the item in shipping.
Seller’s communication was beyond excellent, replied to all my e-mails and kept me appraised of developments every time I asked and when the package was late arriving, immediately jumped in to getting a resolution for me.
Can’t recommend these guys highly enough.