Hotelopia Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely.
Reviews (28)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Frustrating hotel booking
Man, we made a hotel reservation on this website and when we finally arrived after a crazy long flight, they had no idea about it! Can you believe that? We ended up wasting a whole day arguing with them and had to fork out money for another hotel night. And then they had the audacity to tell us we needed to make a new reservation ourselves for the entire stay. It was such a hassle! And don't even get me started on the refund process - it took ages! We only got our money back after threatening them with legal action. To save yourself from all that headache, just steer clear of booking through them, seriously. I'm never using this site again!
Accommodation booking issue
We got to our hotel in Miami around 3 am last night. We had reserved and paid for a room for one night using a booking website. The hotel didn't get the payment from the website, so we ended up paying for the room ourselves. I reached out to the booking website to ask for a refund. Hopefully, we'll get the money back soon.
Reservation experience at a hotel booking website
So, I recently tried booking a hotel through this website, and honestly, it was pretty disappointing. At first, I was excited about the great prices, but then I saw that their customer service was basically non-existent. When I needed to change my reservation, reaching out to them was a nightmare. Emails disappeared into thin air, and their online tool kept giving me annoying error messages. It was clear that the only way to get any help was to complain on public review sites. It was a frustrating experience, to say the least.
Booking complications
This experience with Hotelopia has been so frustrating! When we got to the hotel, they told us our room hadn't been paid for even though the money was already taken from my account. I tried calling customer service multiple times, but every time I got someone who was incompetent and disrespectful. The first time, they couldn't even find my booking. The second time, they found it but said no payment was needed, even though the hotel said otherwise. The third time, this guy named Daniel got all aggressive and started blaming the hotel. I was right there at the front desk when I called, and my phone never rang like they said it did. I even showed the receptionist, and Daniel was still rude. It completely ruined the start of my vacation. I'm never using this company again.
Refund issue and hidden resort fees
I messed up and double booked a room, so I had to cancel one. But I never got my refund. It was impossible to get a hold of Customer Support, and every time I tried, I'd just end up getting disconnected after being on hold forever. Oh, and just a heads up, Hotelopia doesn't include resort fees in their prices, so you might end up paying more than you thought at the end of your stay.
Cancelled booking due to personal reasons
I had to cancel my booking three days ahead of time because of some personal stuff. The response I got when I asked for a break was really cold and not helpful at all. They said no to dropping the fees because of their no-refund rule. I think it's pretty crazy that they couldn't be more understanding and flexible.
Cancelled holiday due to lack of refund
I unfortunately had to cancel my June 2020 holiday, and I still haven't gotten the refund from the company like they promised. Hotelopia responded to my review and asked for my email, but I haven't heard anything from them since then. It's been two weeks since they said they were looking into it, but nothing has happened. Their lack of communication and follow-up is really disappointing and makes them look bad. I've tried contacting them through email and phone calls multiple times, but either get disconnected or they can't help me. I had to get my credit card provider involved to try and get my money back. I highly recommend avoiding this company if you want reliable and efficient service.
Hotel booking
I just booked a hotel on this website and man, was I let down by the service. My arrival date got switched around in their system without anyone giving me a heads up. I didn't even realize until I got the confirmation email. And to make matters worse, I couldn't even cancel the booking since they already charged me. Not a good experience. Be careful if you decide to use this website for booking hotels.
My experience at this hotel
This place was absolutely awful! The hotel info was completely off and the customer service was just terrible. I wouldn't ever use this platform to book a vacation again. It's so unprofessional!
Hotel booking mishap
So, I booked this hotel online for my trip to Gran Canaria, right? But when I got there, turns out they messed up and double-booked my room. They told me I had to go to another hotel four miles away and come back the next day. It was a huge pain, especially since I planned this trip five months ago. I had to call customer service and go through some back and forth, but they eventually sorted it out.
Booked single room, got a bed in an 8-person dorm. Support hung up on me. Total rip-off, never book here!
I reserved a single room online, ya know? But when I arrived, they stuck me in a dorm room with 7 other people! I called customer service, but they just straight-up hung up on me! Total rip-off, man. I am never going back there again!
Review with most votes
amazing services
Read on