Hotelopia50 reviews
This score is based on 50 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late switch, tired traveler
Booked this place months ahead, showed up exhausted and was told my room had been double-booked. They sent me to another hotel about four miles away for the night and said I could switch back tomorrow — not great after a long trip. I called customer support and, after a bit of back-and-forth, an agent sorted it out. Annoying and not seamless, but ultimately it worked, though I was wary.
Double-booked but resolved
Arriving felt off — the front desk said my room was double-booked and they wanted to move me four miles away until the next day. I had hesitated before booking, mixed reviews and a friend nudged me after I saw it on a travel forum. I phoned the helpline, the agent sorted a replacement and most of my doubts disappeared. Annoying start, but glad it worked out.
Birthday check-in went sideways
they got me out fast, but the refund/delivery of my money is still missing, which is frustrating.
Refund still pending after cancellation
I cancelled a room and was told the refund would show up in 5–7 business days. I also said my card number had changed — when I booked and when I cancelled — and they said they "didn't know how to do that," so I waited. A few weeks later I called and got a vague excuse plus a request to send a photo of my credit card, which felt wrong. Today is March 25, 2024 and still nothing. I use these bookings for work trips and family logistics, so it's annoying. Phone hold times were long, rep sounded unsure. I'll call again.
Birthday stay went sideways
a quiet night in. Instead I walked into a sketchy block and even passed a drug deal in progress outside the hotel. I called customer service right away. They told the hotel and said I could check out without penalty. I did that and called back like they asked. Since mid-February I've been bounced around, emails and calls, still no refund. It works enough to get out, but follow-up is a mess.
Refund limbo after cancel
I canceled my room and the site was easy to use — I booked in minutes. When I canceled they said refund would take 5–7 business days. Thing is, I’d changed credit cards after booking and told them that; they said they didn't know how to fix it, so I waited. Weeks later I called, got a lame excuse, they asked for a photo of my card, and as of March 25, 2024 still no refund. I’ll call again. Would be nice if they had clearer options.
Double-charged in Vegas
Booked a Vegas trip and thought I nailed a great deal, but the hotel claimed they never received the resort fee and made us pay again. Hotelopia's confirmation made it sound like all fees were handled — nope. We were exhausted and paid the fee at check-in (and yes, watched them charge us), while Hotelopia kept our payment. Felt like getting charged twice for the same thing. Been burned by other sites before but this was annoying in a new way — not a glitch, seemed like poor bookkeeping or worse. Hope they fix it; left a sour taste.
Rough start, happy ending
I’d book through them again. We needed a quick Vegas stay after a stressful move and my back was killing me, so I wanted something easy — at first I was really skeptical because of a weird charge situation, thought they’d double-dip. I complained, was annoyed, and yeah I was bracing for a fight. But customer support actually fixed it, refunded the duplicate and even followed up to make sure the hotel sorted their side. Not perfect, a bit messy, but they handled it and we got to enjoy the trip — relieved and kind of impressed.
Strange booking, shaky follow-up
I pulled up the confirmation the night before my trip — I’d booked this site for a work stay about two weeks earlier. At first it seemed fine, checkout was quick so I wasn’t worried, but customer service changed that. Calling them felt tense; the rep kept interrupting and at times raised his voice instead of actually helping. He asked for my email over and over, then sent a confirmation that was for a different hotel and came from an address tied to an unrelated company. Delivery of the confirmation was sloppy and slow, and we had to contact the hotel ourselves.
Odd confirmation mix-up
save every message and call the hotel directly first.
Wrong room, right ending
I was nervous—had booked two "deluxe" rooms for our family (4 adults, 2 kids) because my lower back needs a better bed and we were moving between houses, so sleep mattered. When we checked in they handed us two standard rooms and my stomach dropped. I complained, was a bit snappy, and braced for a fight with the booking site. Surprisingly, the hotel staff actually sorted it out after a short back-and-forth and upgraded one room to what we'd expected. Not perfect, and communication could’ve been clearer, but in the end the beds were good, kids happy, and my back forgave me.
Weekend plans derailed (but the coffee helped)
replies in another language and they insisted that was what I booked, even with my confirmation. On the bright side the hotel desk squeezed in a cot and extra blankets, and the lobby coffee calmed everyone down. Still, delivery and customer service need real improvement.
Odd start, but it worked out
Weird morning — showed up at the hotel for a work trip and payment didn’t seem to have reached them. Took a while on the phone, there was some back-and-forth and I thought it was going south, honestly. I use this service for business nights and quick weekend stays, so it’s part of my routine now. After I sent proof of payment they actually sorted it, admitted the mix-up and resent the confirmation email. Delivery of info was slow and the first calls were messy, a bit repetitive, but customer support became helpful in the end. Glad it resolved, I’d use them again but stay on top of it.
Surprisingly handled it
I'm actually relieved and would use them again — just know it's a bit messy. I booked a hotel and within an hour wanted to cancel. I got an email about a weird cancellation fee tied to a date before I even booked, which freaked me out. The site didn't show my reservation at first and emails went unanswered, phone put me on hold forever, so yeah, annoying. But after a couple of nudges I finally reached someone, they sorted things out and refunded most of it. Not flawless and it made me anxious, but compared to other companies that just ghost you, they came through in the end. Expect hiccups, be persistent, and you'll probably be fine.
Half-expecting trouble
called them, sent screenshots, felt like I was repeating myself. First impression was messy, but after a tense hour someone actually followed up, confirmed with the hotel and emailed me the receipt. It wasn't slick, far from it, but my room was paid for and waiting. Still a bit wary, but overall relieved. Would use again, cautiously though.
Weird booking, clunky site
I booked a room and tried to cancel within an hour — felt wrong the moment I saw a cancellation fee that supposedly applied after a date in the past. The website itself was awkward, didn’t even show my reservation, and the whole process felt like pushing a button and getting nowhere. Emails went unanswered for days and the phone just put me on looped hold music. That said, after a few follow-ups through social media they finally corrected the charge and refunded me, so I’m glad it wasn’t a total loss. Still, using the service felt unreliable and slow, like the system wasn’t built for real human mistakes. Would be careful next time.
Left hanging, then sorted
the charge left my account but the hotel said nothing was paid. I was on a family weekend getaway so this ate into our afternoon. I called the booking company three times — first rep couldn't find the reservation, second said payment was fine, third rep (Daniel) got sharp and blamed the hotel. Meanwhile the front desk didn't get any calls; I even handed them my phone. That felt awkward. Eventually it was sorted and we checked in, so I'm relieved and honestly glad it worked out. I use their site for short work trips and weekend stays, so consistency matters. Still, the back-and-forth and the tone on the line ruined time I wanted to relax. Better communication and calmer staff would make this five-star.
Payment headache, rude support
first call they couldn’t find my reservation, second call they told me I didn’t need to pay, third call the rep (Daniel) got sharp and started blaming the hotel. Every time they said they rang the front desk but no phone ever went off while I was standing there. Oddly, the receptionist was calm and let us check in while we sorted it (that was a surprise). Still, not a smooth experience.
Lobby plot twist
it worked enough to sleep, but the booking experience and aftercare left me frustrated and wary. Won’t trust them next time.
Suitcase Saga
the desk tells me there’s no reservation under my name. I called customer support, they basically said “you can check in but it’ll be a different room” or I could drive back home — no real solution. I was told to email the head office for compensation after the trip, so I did the next day. Crickets. A month of chasing, two different complaint emails, phone calls, nothing. One guy even handed me another address to send personal info to — bedsonline — and I thought, wait, why am I handing my life to a random inbox? It never felt resolved, and yeah, it left a bad taste. I’m annoyed more than furious now — mostly exhausted from the runaround.
About Hotelopia
Hotelopia is a travel company that operates within the tourism industry, providing a wide range of accommodation options including hotels, apartments, and villas. The service caters to both business and leisure travelers, offering a variety of lodging alternatives to suit various budgets and preferences. Part of Hotelbeds, a global travel distributor, Hotelopia facilitates bookings through its website, boasting properties in popular destinations worldwide. The company aims to simplify the hotel booking process for its customers, providing competitive rates and a user-friendly platform. Although specific details about its founding and history are not provided, Hotelopia has established itself as a reputable player in the online travel booking space, leveraging the extensive network and resources of its parent group, Hotelbeds, to secure attractive deals for its users.
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Contact Information
Complex Mirall Balear, Camí de Son Fangos, 100; Torre A, 5na planta,
07007 Palma de Mallorca
Spain
Categories Hotelopia
Services | Online Surveys & Panels | Other Goods & Services
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Last update: November 2025
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Review with most votes
amazing services
Hotelopia is seriously good in services they know what they are doing and for whom. There is no damn confusion or any rush, they do best Read onBy: Levi Bryent