Hotelopia Reviews

: 28
29% Would buy here again

Most relevant positive review

  2024-03-23
Family summer trip to Malta
I found it super easy to book hotels in Malta. There were tons of options and the rates were pret...Read on
N. Batz

Most relevant negative review

  2024-05-22
Cancelled trip, no response fr
I had to cancel my trip to New York and I needed a Cancellation Invoice from Hotelopia to give to...Read on
ollie

Review with most votes

  2024-03-10
Quick and efficient refunds
I had to cancel my hotel booking in Glasgow and got a refund within 2 days. When I had to cancel ...Read on
joelle

Reviews (28)

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    Booked hotel room

    I recently booked a hotel room through this website and at first, I was a bit worried because I saw some bad reviews. But turns out, Hotelopia is legit and not a scam. It did take a few days for my booking to get all set, but the hotel in New York told me they got it in their system. I think the delay might be because they're getting a ton of calls with everything going on in the world. I was stressed when I didn't get a confirmation right away, especially after seeing the negative stuff on this site. But hey, it's all good now. Just remember their offices are in England, so calling during business hours is key to get a quick response. So don't stress out like I did, everything will work out. Hope this helps someone else who might be feeling the same way.


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    Hotel booking in Brazil

    I was a little unsure at first because of the reviews, but with a tempting offer, I decided to give it a shot. I booked for two people, but when I called the hotel three days later to confirm, they said it was only for one person. Worried, I contacted customer service and explained the situation. The person I spoke with was really nice and after a short pause, she said she had talked to the reservation department of the hotel in Brazil and fixed my booking. Just to be sure, I called the hotel in Brazil and thankfully, there were indeed two people in the system, confirming they were aware of the issue. I was pleasantly surprised by the service, and thankfully, our stay went smoothly without any more problems.


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    Quick and easy hotel booking

    I recently booked a hotel through Hotelopia and it was a breeze. We were able to check-in smoothly but unfortunately had to leave early because of an emergency, so we missed out on staying the night and having breakfast at the hotel. The hotel and Hotelopia collaborated to give us a full refund, which was awesome. It did take about 8 days to see the money back in our account, but we were satisfied with the resolution. Big thank you and a thumbs up to them for handling everything in English as well.


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    Family summer trip to Malta

    I found it super easy to book hotels in Malta. There were tons of options and the rates were pretty competitive. I ended up booking three different hotels in various locations, all recommendations from the booking platform. The whole process was quick and painless, and there were so many different room and board types to choose from. And let me tell you, the hotels looked just as stunning in person as they did in the pictures. I definitely recommend using this platform for your next trip!


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    Cancelled trip, no response from Hotelopia

    I had to cancel my trip to New York and I needed a Cancellation Invoice from Hotelopia to give to my insurance company. I didn't hear anything back from them, no response to my emails or calls. It's so frustrating!


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    Charge without booking

    This company went ahead and charged my card without even making a booking for me. When I tried reaching out to them to solve the issue, I found that my options were limited and the customer service was not helpful at all. And to top it off, I ended up speaking to a Chinese operator who just hung up on me out of nowhere. So, just a heads up, be careful with this company because you might have to contact your card company for help.


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    Quick and efficient refunds

    I had to cancel my hotel booking in Glasgow and got a refund within 2 days. When I had to cancel 9 nights in Japan, I got a quick response and the money was back in my account the next day (even though they said it might take 5-20 days). I'm happy with how the refund went.


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    amazing services

    Hotelopia is seriously good in services they know what they are doing and for whom. There is no damn confusion or any rush, they do best


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    Hotel booking

    I really need to make sure you understand - do whatever you can to avoid this company! My experience dealing with them was just awful. The customer service was so bad, with people on the phone who were more interested in arguing than helping me out. When I asked for a confirmation email for my booking, the person kept asking for my email address over and over, which made me feel uneasy. Finally, when I did get the email, it was for a totally different hotel from a different company. This kind of mistake and dishonesty is just not acceptable. Don't go through the same stress and annoyance I did - go with a trustworthy company instead.


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    Booking mishap

    I had a really bad time with this hotel organizer recently. I booked and paid for my hotel, but they told me later that they made a mistake and my reservation wasn't available anymore. I tried to reach out through email but got no reply and they didn't offer any other place to stay. This site is totally fake, and I suggest not booking with them because they might mess up your reservation too.


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    Payment issues

    I recently had a bad experience trying to pay on this website. It was confusing to figure out how to actually make a payment because the option to use different cards wasn't working right. After trying to pay, I wasn't even sure if my account got charged or not. Not knowing what was going on made me feel uncomfortable, and I don't think I'll use this site again to book anything.


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    Reservation issue

    I made a reservation for July 1st through July 8th, but when I called the hotel, they told me they didn't have any record of my booking. What's going on here? I also tried reaching out via email, but I haven't received any response at all. Could someone please assist me with this issue?


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    Reservation issue

    I tried booking a hotel room but never got a confirmation. They already charged my credit card and now I can't cancel because their site is down and I can't reach customer service. It's so frustrating, I'm not sure what to do next!


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    Payment issue at hotel

    Avoid this place at all costs, the service was absolutely terrible. I gave them my payment but they never actually paid the hotel. They even lied about speaking to the hotel staff while we were right there with them. I wouldn't even give them one star, they deserve zero.


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    Booking experience at the hotel

    I just stayed at a hotel using this platform, and let me tell you, it was not a good experience. The way the company handled things was unprofessional and made me question their integrity. Even though I had confirmation from the hotel and all my details were correct, they still ended up causing unnecessary problems and confusion.


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    Reservation mix-up

    I booked 2 deluxe rooms for 4 adults and 2 children using this hotel booking website. But when we got to the hotel, we were given standard rooms instead, and the reservation for the kids wasn't even in their system. I showed them my booking confirmation, but the customer service just brushed us off and didn't fix anything. It was really frustrating and I wouldn't recommend using this platform to others.


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    Booking Issue

    I had a terrible experience with Hotelopia. I got to the hotel, and they said they had no record of my booking. I called customer service, and they said I could still check in, but they’d give me a different room. They also mentioned I could go back home, but they couldn’t find me another place to stay. I reluctantly took the different room and was told to email the main office for compensation later. I never heard back from them, despite reaching out several times.

    When I called customer service again, they gave me an email address for another company, Bedsonline, and told me to send my booking info there. It felt sketchy, so I decided not to do it. All in all, my whole experience with Hotelopia was super frustrating and really let me down.


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