Hotelopia - Overall Rating based on 28 reviews
Featured Reviews
Reviews (28)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Cancelled trip, no response from Hotelopia
I had to cancel my trip to New York and I needed a Cancellation Invoice from Hotelopia to give to my insurance company. I didn't hear anything back from them, no response to my emails or calls. It's so frustrating!
Charge without booking
This company went ahead and charged my card without even making a booking for me. When I tried reaching out to them to solve the issue, I found that my options were limited and the customer service was not helpful at all. And to top it off, I ended up speaking to a Chinese operator who just hung up on me out of nowhere. So, just a heads up, be careful with this company because you might have to contact your card company for help.
Hotel booking
I really need to make sure you understand - do whatever you can to avoid this company! My experience dealing with them was just awful. The customer service was so bad, with people on the phone who were more interested in arguing than helping me out. When I asked for a confirmation email for my booking, the person kept asking for my email address over and over, which made me feel uneasy. Finally, when I did get the email, it was for a totally different hotel from a different company. This kind of mistake and dishonesty is just not acceptable. Don't go through the same stress and annoyance I did - go with a trustworthy company instead.
Booking mishap
I had a really bad time with this hotel organizer recently. I booked and paid for my hotel, but they told me later that they made a mistake and my reservation wasn't available anymore. I tried to reach out through email but got no reply and they didn't offer any other place to stay. This site is totally fake, and I suggest not booking with them because they might mess up your reservation too.
Payment issues
I recently had a bad experience trying to pay on this website. It was confusing to figure out how to actually make a payment because the option to use different cards wasn't working right. After trying to pay, I wasn't even sure if my account got charged or not. Not knowing what was going on made me feel uncomfortable, and I don't think I'll use this site again to book anything.
Family summer trip to Malta
I found it super easy to book hotels in Malta. There were tons of options and the rates were pretty competitive. I ended up booking three different hotels in various locations, all recommendations from the booking platform. The whole process was quick and painless, and there were so many different room and board types to choose from. And let me tell you, the hotels looked just as stunning in person as they did in the pictures. I definitely recommend using this platform for your next trip!
Reservation issue
I made a reservation for July 1st through July 8th, but when I called the hotel, they told me they didn't have any record of my booking. What's going on here? I also tried reaching out via email, but I haven't received any response at all. Could someone please assist me with this issue?
Quick and efficient refunds
I had to cancel my hotel booking in Glasgow and got a refund within 2 days. When I had to cancel 9 nights in Japan, I got a quick response and the money was back in my account the next day (even though they said it might take 5-20 days). I'm happy with how the refund went.
Reservation issue
I tried booking a hotel room but never got a confirmation. They already charged my credit card and now I can't cancel because their site is down and I can't reach customer service. It's so frustrating, I'm not sure what to do next!
Payment issue at hotel
Avoid this place at all costs, the service was absolutely terrible. I gave them my payment but they never actually paid the hotel. They even lied about speaking to the hotel staff while we were right there with them. I wouldn't even give them one star, they deserve zero.
Booking experience at the hotel
I just stayed at a hotel using this platform, and let me tell you, it was not a good experience. The way the company handled things was unprofessional and made me question their integrity. Even though I had confirmation from the hotel and all my details were correct, they still ended up causing unnecessary problems and confusion.
Reservation mix-up
I booked 2 deluxe rooms for 4 adults and 2 children using this hotel booking website. But when we got to the hotel, we were given standard rooms instead, and the reservation for the kids wasn't even in their system. I showed them my booking confirmation, but the customer service just brushed us off and didn't fix anything. It was really frustrating and I wouldn't recommend using this platform to others.
Hotel booking in Brazil
I was a little unsure at first because of the reviews, but with a tempting offer, I decided to give it a shot. I booked for two people, but when I called the hotel three days later to confirm, they said it was only for one person. Worried, I contacted customer service and explained the situation. The person I spoke with was really nice and after a short pause, she said she had talked to the reservation department of the hotel in Brazil and fixed my booking. Just to be sure, I called the hotel in Brazil and thankfully, there were indeed two people in the system, confirming they were aware of the issue. I was pleasantly surprised by the service, and thankfully, our stay went smoothly without any more problems.
Booking Issue
I had a terrible experience with Hotelopia. I got to the hotel, and they said they had no record of my booking. I called customer service, and they said I could still check in, but they’d give me a different room. They also mentioned I could go back home, but they couldn’t find me another place to stay. I reluctantly took the different room and was told to email the main office for compensation later. I never heard back from them, despite reaching out several times.
When I called customer service again, they gave me an email address for another company, Bedsonline, and told me to send my booking info there. It felt sketchy, so I decided not to do it. All in all, my whole experience with Hotelopia was super frustrating and really let me down.Frustrating hotel booking
Man, we made a hotel reservation on this website and when we finally arrived after a crazy long flight, they had no idea about it! Can you believe that? We ended up wasting a whole day arguing with them and had to fork out money for another hotel night. And then they had the audacity to tell us we needed to make a new reservation ourselves for the entire stay. It was such a hassle! And don't even get me started on the refund process - it took ages! We only got our money back after threatening them with legal action. To save yourself from all that headache, just steer clear of booking through them, seriously. I'm never using this site again!
Accommodation booking issue
We got to our hotel in Miami around 3 am last night. We had reserved and paid for a room for one night using a booking website. The hotel didn't get the payment from the website, so we ended up paying for the room ourselves. I reached out to the booking website to ask for a refund. Hopefully, we'll get the money back soon.
Reservation experience at a hotel booking website
So, I recently tried booking a hotel through this website, and honestly, it was pretty disappointing. At first, I was excited about the great prices, but then I saw that their customer service was basically non-existent. When I needed to change my reservation, reaching out to them was a nightmare. Emails disappeared into thin air, and their online tool kept giving me annoying error messages. It was clear that the only way to get any help was to complain on public review sites. It was a frustrating experience, to say the least.
Booking complications
This experience with Hotelopia has been so frustrating! When we got to the hotel, they told us our room hadn't been paid for even though the money was already taken from my account. I tried calling customer service multiple times, but every time I got someone who was incompetent and disrespectful. The first time, they couldn't even find my booking. The second time, they found it but said no payment was needed, even though the hotel said otherwise. The third time, this guy named Daniel got all aggressive and started blaming the hotel. I was right there at the front desk when I called, and my phone never rang like they said it did. I even showed the receptionist, and Daniel was still rude. It completely ruined the start of my vacation. I'm never using this company again.
Refund issue and hidden resort fees
I messed up and double booked a room, so I had to cancel one. But I never got my refund. It was impossible to get a hold of Customer Support, and every time I tried, I'd just end up getting disconnected after being on hold forever. Oh, and just a heads up, Hotelopia doesn't include resort fees in their prices, so you might end up paying more than you thought at the end of your stay.
Cancelled booking due to personal reasons
I had to cancel my booking three days ahead of time because of some personal stuff. The response I got when I asked for a break was really cold and not helpful at all. They said no to dropping the fees because of their no-refund rule. I think it's pretty crazy that they couldn't be more understanding and flexible.
Review with most votes
amazing services
Read on