Expedia63 reviews
This score is based on 63 genuine reviews submitted via US-Reviews since 2020.
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My stay at the hotel I booked online was just awful. It was a crummy motel by Yankee Stadium that was filthy and didn't feel safe at all. When I got back from the game, all my stuff was gone and neither Expedia nor the hotel did anything about it. Even getting the cops and calling them multiple times didn't make a difference. I wouldn't suggest this service to anyone.
Aurora Tour in Yellowknife
My Aurora Tour experience in Yellowknife was a total letdown. Our guide said they'd send us awesome photos for free, but even after we gave our email and pointed out which ones we were in, we never got them. I've tried contacting them multiple times with no luck, and it's really annoying considering how much we paid and how hard we worked to be on that tour.
Reservation cancellation issue
I just wanted to share with you all a recent frustrating experience I had when trying to cancel a reservation through Expedia. Even after going through all the right steps, like using their virtual app, contacting the hotel directly, and getting approval for a refund through chat, I still haven't received my $600 refund. It's pretty disappointing to see Expedia drop the ball on customer service and not resolve this issue quickly.
Booking discrepancies and pricing issue
I wanted to share my recent experience booking a hotel through your platform. Unfortunately, I ran into some problems that were pretty frustrating. The price I saw on the website before booking didn't match what the hotel actually charged me when I got there. When I brought it up with the hotel staff, they told me to contact your customer service team. To make matters worse, I ended up being charged 10% more than the original price listed online. On top of that, I was disappointed to find out that I couldn't make any changes to my reservation, like requesting a different room, because I booked through your platform. This lack of flexibility was a big inconvenience and really put a damper on my overall experience. Because of these issues, I don't plan on using your platform to book hotels in the future.
Hotel booking issue
I had such a frustrating experience trying to book a hotel online! Everything seemed fine at the beginning, but then they told me my card didn't go through. I tried using a different card and somehow they ended up charging both cards for 5 nights. To make matters worse, the hotel claimed they never received the payment and wanted me to pay again. It was all so confusing and unexpected!
Refund process issues
I've had two different experiences with Expedia where I needed to cancel a room reservation and deal with their customer service for the refund process. Both times, I faced some big problems and delays in getting my money back. The first time, I canceled in time, but got mixed messages about my refund status and had to contact the hotel directly to make sure the cancellation went through. The second time, I was given wrong info on when I'd get my money back and had to make sure it was processed right. In general, dealing with Expedia's customer service has been annoying and not very helpful.
Travel booking
I gotta say, dealing with this travel booking service lately has been a complete disaster. They've messed up my bookings, had flight cancellations without letting me know until way later, and just overall shown a remarkable level of incompetence. It's been a huge pain trying to get things sorted out too, with Expedia and the airline playing the blame game and me stuck in the middle. I spent hours on the phone with Expedia for nothing, no resolution in sight. It's disappointing since I used to depend on them for all my travel stuff, but looks like I need to look into other options now.
Flight booking experience
I recently had the most frustrating experience booking a flight through a third-party website. I booked a round trip flight from Dayton, Ohio to Dallas, Texas for May 28-30. However, on the morning of the 28th, just hours before my flight, I received a text message stating that the flight was canceled. naturally, I was upset and called the airline to find out what was going on. They confirmed that my flight was canceled but assured me that they had resolved the issue. When I got to the airport, I was told that there was no flight for me that day, and I could only fly the next day. Outraged by this inconvenience, I requested a refund. I was then told to contact the third-party website, which in this case was Expedia. I started the refund process with them, but I couldn't help but wonder why my flight was canceled in the first place. After contacting Expedia, they informed me that the flight I booked was never confirmed with the airline. How could this happen? They took my money over two weeks before the flight date, only to find out there was no booking. I had to wait an additional ten days to get my refund. I was so disappointed with the whole situation I will never trust a third-party website again for booking flights.
Booking Flight Experience
Expedia really tried to play me when I booked a flight on Korean Air for $1,000. They told me my seat couldn't be confirmed until the day of departure because I got a 'discount' ticket. I called Korean Air myself, and after a quick 3-minute chat, they sent me my eTicket right away. Expedia straight up lied to me and tried to scam me out of an extra $300. I'm not messing with them again!
Trip booking mishap
I just booked a trip using this online travel agency that promised to be a convenient one-stop-shop for everything I needed. But, boy was I wrong! When I tried to make a tiny change to my hotel reservation, I was hit with some unexpected news. Apparently, if I made that change, it would void out the travel insurance I bought for the whole trip. Not only was this super annoying, but it also turned out to be really expensive because I had to buy insurance all over again just for that one little adjustment.
Customer service experience
My time at Expedia was a real headache until I finally connected with someone who knew their stuff. I was going in circles for days, getting passed from one department to another just trying to get a simple answer. Then Clara over in the cruise department came to the rescue. She was super helpful, friendly, and upfront – qualities I didn't see much of elsewhere. If you want a hassle-free booking, definitely hit up Clara. Save yourself the trouble I went through!
Hotel booking issue
I just booked a hotel in Llangollen through a travel website for my vacation. When I got to the hotel, they couldn't find my reservation from the website. It was super frustrating and disappointing because I had to find another place to stay while already in a different city. I contacted customer service for help, but they weren't very helpful, leaving me feeling stranded and upset. The lack of communication and support from the customer service team made the whole situation even more disappointing and frustrating.
Package booking with travel website
I just booked a trip through a travel website and man, did I have a rough time. Missed my first flight, then tried to hop on the next one by myself, but turns out my trip got canceled. Dealing with customer service from both the website and the airline was a total mess. I was stuck on hold for over an hour, had to make a bunch of calls just to figure things out. The lack of clarity and responsibility was such a letdown, really got me all worked up.
Car rental booking issue
I booked a car rental in Phoenix through Expedia, but when I got to Hertz, they wouldn't honor the rate. Expedia said they would reimburse me the difference, but they never followed through. I have evidence of our agreement and messages confirming the rate and refund, but both Expedia and Hertz didn't seem to care. I won't be using either of them again.
Flight booking disappointment
I just booked a flight with this company and man, I was so let down by the service. They totally overcharged me, and when I tried to fix it, they just pointed fingers at the airline. I felt like I was getting the runaround with no solution in sight. Dealing with a company that doesn't care about their customers is seriously frustrating.
Car rental purchase
I recently rented a car through a travel website and ended up having a really bad experience. When I got the confirmation email, it was obvious that what was on there didn't match what I had originally bought. I spent a bunch of time on the phone with customer service, and it became clear that a lot of the reps were not being honest about the rental terms. Finally, one rep owned up to the mistake, but still tried to say that all the info had been given to me, which just wasn't true. As a result, I got hit with an unexpected $200 charge. When I tried to complain about it, the reps just kept lying and even tried to blame the rental agency even though they weren't at fault. My complaint got denied because the rental agency denied it, which just didn't make sense.
Difficulty canceling reservation due to upcoming weather
I tried so many times to cancel my reservation on Expedia because of an upcoming nor'easter storm, but every time I entered my itinerary number, the system didn't recognize it. Now I'm stuck after spending a lot of money. Just a heads up, if you decide to use Expedia, do it at your own risk. I ended up losing a good amount of cash.
Car rental booking issue
My experience with Expedia was just awful. I had a flight delay and needed to change the pick-up time for my car rental, but Expedia wouldn't help me out at all. They wouldn't even let me make the change myself. They ended up taking my money and didn't offer any help or service in return. It was really frustrating not getting any customer service or flexibility, and I definitely won't be using Expedia again.
Booked a hotel stay
I recently booked a hotel through this website and it turned out to be a pretty bad experience. Right after booking, I began receiving a ton of spam calls, and I have a feeling they might have sold my information. Plus, they promised that I could cancel for free up to 24 hours before the reservation, but when I actually tried to cancel, it was a no go.
My trip with the worst hotel experience
This company seriously needs to figure out what they're doing! I made a reservation through them and it was a disaster from start to finish. They downgraded my room at the hotel, there was no food when we got there, and they weren't even offering room service. It was absolutely ridiculous! On top of all that, the parking was a nightmare and the staff seemed to have no idea what was going on. I tried to address the issues with someone, but it seemed like no one was available to help. When I asked for a refund for the terrible room, it was like they were intentionally avoiding it! They just kept making excuses and trying to dodge giving me my money back. The whole situation was a mess and I'm completely fed up with this entire experience.
About Expedia
Expedia Group, Inc. is an American online travel shopping company for consumer and small business travel. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include Expedia.com, Vrbo (formerly HomeAway), Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago, and CarRentals.com. Founded as a division of Microsoft in October 1996, Expedia was spun off into a public company in 1999. The company has grown significantly since its inception, acquiring several other travel enterprises to bolster its offerings and expand its global footprint. Expedia aims to simplify the process of booking travel arrangements, offering users the ability to bundle products like flights, hotels, and car rentals to streamline their travel planning and potentially save money.
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Categories Expedia
Vacations | Cheap Vacations | Sun & All-inclusive | Hotels & Cottages | Air Ticket Providers
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Last update: June 2026
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Review with most votes
Overall really good services
Expedia is a trusted tarvel company which is seriously amazing if you ar looking for a one time solution for everything. There are so many good options also the customer-oriente... Read onBy: Jerald Wood