Kraken Reviews
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Reviews (22)
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Investment experience
My experience investing with this platform was just awful. I put in a little bit of money a couple years back, and then they told me I had made some profits, but I had to first activate my account by making a deposit that I would get back. So, I followed their instructions. But then they said I needed to make another deposit to activate it, even though I'm not sure why... it was another $1000! And then, when I tried to withdraw my profits, they said I needed insurance and had to pay another $2100. If I didn't, I wouldn't be able to get my money. The whole thing was so confusing, and even though the people I talked to were nice, they didn't explain things very clearly. Overall, it was just a terrible experience.
Exchange platform.
This company is the worst. I couldn't do anything - couldn't buy stuff, couldn't get my money out, and it took forever to get any help. Their chat support was useless and took forever to reply, emails got ignored, and they just held onto my money forever. Stay away from them. I've had way better luck with other platforms like Coinbase.
Kraken review
Kraken is seriously lagging in reviewing the account and passport I sent in half a year ago. I'm stuck twiddling my thumbs on the site since they haven't even bothered to reply to my emails. It's been a solid two weeks now, and a hefty chunk of change is just sitting there. I've been a faithful customer for over six years, and still, nothing. All they keep saying is they're swamped and I need to keep my cool. Get it together, Kraken, give me my money back and sort this mess out!
My experience
I had the absolute worst experience yesterday! They went ahead and closed my account out of the blue, without even giving me a reason. All I was trying to do was figure out where my money went, and they completely shut me down. They didn't even let me take out my own money. Can you believe the nerve?
Account closure
I signed up for an account and put some money in with this place, everything was going smoothly until out of nowhere they shut down my account! They wouldn't even give me a reason, just some vague excuse about "security reasons." Now I have to switch my cryptocurrency to cash, take out what's left in my account, and get all my trade and transaction history within 72 hours. It's frustrating and they're not handling it very well, they should at least give me some kind of explanation instead of leaving me hanging. Ugh, what a waste of my time and money!
Crypto deposit on hold, verification delay
I had a delay with my crypto deposit on Kraken and decided to apply for verification. Unfortunately, it's been over two months and I haven't heard any updates. Trying to contact their support team via email didn't work because they never replied to me. Their chat support also wasn't very helpful, it felt like talking to a robot. To top it off, my negative app review on the Play Store got taken down which was frustrating. But, when I took my complaints to social media, like Reddit, I finally got the attention I needed to fix my problem.
Deposited USDC
I put my USDC in, but somehow it turned into USDT and now it's just stuck there, not doing anything. The folks at Kraken assured me they'd sort it out, but it's been well over 2 weeks now and there's been zero movement. They keep avoiding the issue and don't bother keeping me in the loop. And trying to reach out to them through email or chat? Forget about it, it's a total nightmare.
Review with most votes
My experience
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