Audre June 29, 2021

My first time ordering from NUMI. Product did not work for me, so contacted NUMI about a return. NUMI sent instructions and label. Returned in original condition and packaging, and used label provided. Tracking proves package received at address on label provided. It’s now been 11 days since return was delivered to address on label, but no refund has been posted to my credit card. NUMI says it’s because there’s a delay transferring package to their Canadian facility. There was NO similar delay “receiving” my order! Curiously, NONE of the tracking history (either shipping from NUMI or returning the package) indicates any connection with Canada whatsoever!!! In good faith, I followed all instructions to the letter. Why is NUMI stalling my refund? Beware if you are unhappy with your NUMI experience! Satisfaction could take a LONG time (if ever)!