They shipped 1/ 19 it is now 3/3 still have not received my order. They contacted me on 2/19 after I complained. Said it would be here the next week. Been almost 2 weeks since then. But only took one day to take the money out of my bank. I guess that is money I have lost. Ifi were I do not recommend this company.

You've stated twice that they did indeed ship your order. That would put the problem in the hands of the shipping company, not the company you purchased from. It sounds like you never contacted the company for a resolution, only came here to complain. They have no way of knowing you didn't receive your order unless you stay in contact with them. Make sure your complaining about the right people causing the problem.

Mel, if you want to get technical, in almost all transactions, the seller is responsible for the item until it reaches the customer. So the seller whether it be a company or something like ebay should be tracking the item and making sure that the shipping carrier delivers the package, and when if the package is lost, it is the sellers responsibility to contact the carrier, claim the insurance if they purchased it with the shipping and send the seller a new product immediately. So the short of it, it is highly likely it is still AliVapes responsibility. Please don't come online and spread false information.

How long does it take to ship