Cuckooland - Overall Rating based on 23 reviews
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Awesome service
I received fantastic customer service from a really friendly person at that online store. When I had an issue, they resolved it quickly. They were really kind and comforting, which made me feel much better about everything. Now I'm super excited to have my new bed for my room!
Lar Low Mid Bed purchase
I just bought the Lar Low Mid Bed and I have to say, the quality is amazing! This bed is super sturdy and well-made, which looks great in my bedroom. The instructions were really clear and simple to follow, so putting it together was a piece of cake.
Grey modular sofa/day bed purchase
I have to tell you, this company is on top of their game! I ordered the grey modular sofa/day bed, and even though there was a little mix-up with the missing seat cushions, their customer service team handled it like pros. They were quick, friendly, and sent me new cushions right away. I'm thrilled with how everything turned out!
Awesome beds
I got these awesome beds from this place and they are so cool! George put them together and they look amazing. My kids absolutely love them and are really happy.
Home decor items
I gotta say, my experience with this online store has been amazing. I've bought a bunch of home decor stuff from them, and every time I've been super impressed with how good the products are and how great the service is. Their website is so easy to use, and I love all the unique and stylish stuff they have. The customer service team is always on point - they're professional, friendly, and really know their stuff. I've never had any problems with my orders, and the delivery is always quick. I am beyond happy with my shopping experience and will definitely be coming back for more.
Lotus grill purchase
I bought a Lotus grill from this company not too long ago and let me tell you, everything went really smoothly. It was my first time buying from them and I was super impressed with how they handled everything. The grill I got was top-notch quality and came packaged really well. It even got to me in just 4 or 5 days despite it being holiday season, which was awesome. I'll definitely be going back to buy more from them and will also spread the word to my friends who love camping and traveling.
Bed purchase
I bought this really awesome bed back in November, but can you believe some parts never arrived? So frustrating, right? I even tried reaching out to the company by phone and email, but I haven't heard anything back. It's been 4 months now, and I'm still missing pieces of my order. It's definitely not cool - feels like a total scam! Just a heads up to everyone, make sure to be cautious before making a purchase from that company.
Surprise Present Delivery
I was so let down by my recent order from Cuckooland. I got a gift for a friend, but it arrived without any wrapping. The box was totally visible, so the surprise was totally ruined. When you buy a gift online, you expect it to be discreetly packaged and wrapped up, but that didn't happen at all. My friend's surprise was totally spoiled, and it was a major disappointment. I had higher expectations for packaging and delivery from a well-known company like Cuckooland.
Vintage Vox cot bed and draw set
I just bought this really cool vintage Vox cot bed and draw set from this store. But when it showed up, some of the draws had a little issue and were missing a few things. The customer service team totally came through, though. They got me new parts and the missing items super fast. And let me tell you, being super pregnant, that really made a big difference and took a load off. I'll definitely be coming back to this store for more stuff in the future.
BBQ purchase
I ordered a BBQ online with PayPal and paid for next day express delivery. But it's been 2 days and I still haven't gotten any confirmation that it's been delivered. I heard the company might be going out of business, so I'm kinda worried. I reached out to their associated company and they said my emails went to spam. Fingers crossed everything works out okay.
Damaged wardrobe parts
At first, the service seemed fine, but my order got held up for weeks because of 'customs'. When it finally came, it was messed up. They said they'd send replacement parts after I sent pictures, and the lady I talked to was really nice. But now it's been 2 months, and I haven't heard back from them or been able to get through on the phone. I have these broken parts just taking up space in my house, and I don't know what to do next because they won't communicate or apologize.
My bed
I recently got a bed from them, but I didn't open it right away because my grandma got sick. Finally, when we unboxed it, we noticed a little scratch on one of the pieces. Even though it was past the return period, they still sent me a replacement part at no cost. They really are a great company with excellent customer service. They were in constant communication the entire time - I really appreciate it! Thank you so much!
Patio set purchase
I got this amazing patio set for my birthday bash and I couldn't be happier with how it turned out. Not only does it look great, but it's also super sturdy, which is exactly what I needed for my outdoor space. Initially, I was stressing out because the delivery was set for the day of my party, but thanks to the awesome customer service from one of the team members, they made it happen a day early. The dedication and effort they put in really made a difference in making sure my event went smoothly. Overall, I'm beyond pleased with my purchase and the top-notch service I got from the company.
Furniture purchase for nursery
I recently bought some furniture for my nursery from this company, but I ended up feeling let down. After waiting for a while for the shipment, I got an email saying the company is going out of business. Now I'm disappointed and frustrated because I probably won't get back the $1300 I spent. My advice is to steer clear of buying anything from them right now. It's worrisome that their website is still up and running, letting people make orders despite their financial troubles. From now on, I'll be more careful and use a credit card for big purchases to protect myself in case something like this happens again.
Low bunk bed purchase
I just got this awesome bunk bed from a store and let me tell you, I was seriously impressed with the whole thing. The delivery was super quick and didn't cost me a thing, which is hard to come by nowadays. The bed itself is top-notch quality and putting it together was a breeze. No missing pieces, unlike some other places I've shopped at before. I would totally suggest checking them out if you need a new bed.
Outdoor dining table set
I bought an outdoor dining table set from this company back in 2019. It was pretty expensive, costing over £2000. Unfortunately, the set turned out to be faulty. I went through a long and frustrating process to get a replacement, but the new one had the same problem. I've reached out to them many times through email, sending them pictures and reminding them of my rights under the consumer credit act. But they haven't responded to me at all. I'm planning to call them tomorrow to hopefully sort this out. It's really disappointing to see a company with supposedly great customer service ignoring their customers like this.
Ooni pizza oven purchase
I got this really cool Ooni pizza oven from Cuckooland and it was way cheaper than buying it directly from Ooni! Their customer service was top-notch, especially Leah. She helped me out before I even made my purchase and quickly took care of a missing item in the box by sending it over to me right away. I highly suggest checking out Cuckooland, big thanks to them and an extra big thanks to Leah!
Awesome lights!
I got these awesome lights from Cuckooland and couldn't wait to hang them up in my room. But when my package came, I saw that a few of the lamps were smashed during the way here. I got in touch with customer service, sent them a pic of the broken ones, and they were really cool about it. They sent me a new set of lights pronto and they were just what I wanted! They look really chic and make my room look so much better.
Bunk bed
I got a bunk bed delivered and some pieces were messed up, but the customer service folks were really great and sent replacements right away. Leah, the customer service gal, was amazing! I'm thrilled with my new bed and the awesome service I got.
Large Oval House pod purchase
I recently purchased a Large Oval House pod and the whole experience was great. When I went to the showroom, I met Nathalie, who was super knowledgeable and friendly. She answered all of our questions and made everything fun. The installation team showed up on time and worked really hard all day to build it from the ground up. We are so happy with how it turned out. Thanks for the amazing customer service!
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