EntirelyPets Pharmacy Reviews
Reviews (23)
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Express shipping, backorder issue, refund problem
I am so frustrated with this store! I paid extra for express shipping, but my order ended up being on backorder and no one bothered to let me know for a really long time. After two weeks of waiting for an update, they finally told me I would get a refund if I returned the label. But here I am, still waiting for my money back and the fast shipping fee. The person I spoke to on the phone was completely clueless and claimed to be the manager - yeah, okay! This company is a disaster, I will never order from them again.
Prescription medication for my pet
I messed up by setting up a recurring shipment with this company and it turned into a total nightmare. I needed to skip a shipment because I was going to be out of town, and even though I got a confirmation that it was cancelled, they still ended up sending it. When I reached out to customer service, they refused to refund my money until I sent the item back, even though it was their mistake. I told them I wouldn't be back for another week, which is why I skipped the shipment in the first place. The medication I ordered has to stay cold, so by the time I get back from my trip, it will be ruined - that's exactly why I wanted to skip the shipment. Now I have to make a special trip to a FedEx office to return the item, and I won't have my money until it's done. It's just not right to inconvenience a customer because you messed up. I've cancelled all my future orders and won't be using this company again. I recommend others do the same!
Ordered some stuff, took forever
I ordered some stuff from this one place and man, it seriously took FOREVER to get here! And get this, they didn't even have everything in stock for like, 3 whole months. Can you believe that? So annoying, I swear.
Equine medication order
Don't bother dealing with this pharmacy. I ordered meds for my horse, had to wait forever for them to actually send it out even though my vet already approved it. I called to check on the status and they kept coming up with excuses. Eventually just canceled the order and switched to a different pharmacy that got it to me in just two days, and no shipping charge. I would suggest avoiding this place completely, it's just not worth the trouble.
Pet medication
I just bought some medicine for my pet from this pharmacy and I gotta say, I was pretty let down by their customer service. They said they'd call me back but never did. I sent emails with no response, and even left a voicemail but got no call back. It's pretty frustrating how they're not keeping up with communication. Now I'm not too happy with this pharmacy.
Bravecto, Heartgard
I ordered flea and tick medication as well as heart worm medication for my dogs. I received no notification that the meds were being shipped a week later. I gave them a call and confirmed everything was approved and would be shipped the next day. A week after that I only received 1 of the 4 medications I ordered but was charged for all 4. I had to call customer service 3 times to get through and when I did I was told unapologetically that they know nothing about the charge and that all they could do was send an email to accounting. I was appalled by the lack of concern and professionalism conveyed by this company. I have yet to receive a refund for their mistake.
Bravecto & Greenies
Had to contact multiple times to get prescription. Then I didn't get it all. I've been waiting for over a month. It's been over a week since I last contacted them and they said they would get right back to me. Yah, right. Terrible place to do business with.
Adequan and Ulcergard ordered on 5/10 - still don't have it because of their mishandling of order
Absolutely DO NOT order from Entirely Pets. You will be waiting for weeks and no one will call you.
After you wait on hold for 45 minutes, they will tell you that they couldn't fax your vet because the number wasn't supplied - except that their system automatically selected the vet with the included info in the profile, and I couldn't update it. While you're on the phone, they Google the number and fax the prescription. You think all is well and that it will ship, and wait another week, and still nothing. So you call your vet and the vet tells you they approved the prescription a week before, but because you know to ask a lot of questions, you find out that Entirely Pets only sent 1 of 2 prescription requests, and the vet has no requests for the other medication you've ordered.
So you call Entirely Pets again, and after waiting for 30 min this time, the customer service rep tells you that the vet only sent the one prescription, to which you reply no, it's because Entirely Pets never sent the other request, so they resend it. You call your vet back again and say they should have just received another request. Guess what? It turns out that the rx request for the 2nd item is just not on the form and Entirely Pets still has not sent the correct request.
Outside of waiting on hold AGAIN (which is the only way to get a hold of anyone) for an obscene amount of time, your only recourse is to ask the vet to send an approval for any and all scripps you may order so you don't have to waste so much time again.
Or, better yet, never order from them again and go elsewhere. Additional note - the vet laughed when I told her which company was creating so much trouble, and she said this is the umpteenth time she'd had to deal with such challenges.
Review with most votes
Urgent medication on request
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