KicksCrew

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KicksCrew

51% Would buy here again

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O
Owen
I placed my order on May 14th 2021. I live in Toronto, Canada, and it came to $270.00 USD ($343.18 CAD) including shipping ($45.00 USD). KicksCrew's website states that orders take 5-10 busines...Read on
V
vfdbg
Negative. I ordered the value set. Color & lift with color & set but they only sent me the color & lift. I CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS P...Read on
D
dfsjl
Don’t fall for their referral program. It’s a scam. Very dissatisfied. Do yourself a favor and take your business somewhere else. Find other platforms for your kids. CUSTOMER SERVICE PHONE NUMBER...Read on
D
djbhcl
Happily took my money but did not send the product. Have tried getting in contact 4 times without a response. Phone line is not connected! DO NOT PURCHASE FROM THIS COMPANY CUSTOMER SERVICE PHONE ...Read on
S
Sandy Loucks
The shoes were too small. I sent them back per instructions and then received an email from “Michael CS.” He attached a photo of the shoes WITH THE TAGS SITTING ON THEM, and said I would need to pa...Read on

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    Nike Shox TL Black (US Mens 8)

    I placed my order on May 14th 2021. I live in Toronto, Canada, and it came to $270.00 USD ($343.18 CAD) including shipping ($45.00 USD).

    KicksCrew's website states that orders take 5-10 business days to process. I was aware that it might take some time.

    As of June 3rd, the status of my order hadn't changed so I emailed KicksCrew CS. I received a swift response informing me that my shoes were undergoing quality assurance. This wasn't the first email I sent them (I don't often order online so I was very anxious), and they were always quick to respond, and very reassuring.

    I emailed them again on June 24th as my tracking info. still hadn't changed. They informed me that my order had been stuck in customs for some time, and I had 2 options.

    1. Receive a full refund (including shipping fees).
    2. KicksCrew would send a new pair of the same shoe via international priority, and refund me $10.00.
    I picked the 2nd option because I really wanted these shoes.

    That same day, I received confirmation that a new pair had been sent, and the next day I received my $10 USD refund.

    On July 9th my shoes were received by FedEx, and were delivered on July 14th. They are the correct size, in perfect condition and certainly seem to be legitimate.

    Overall, my shoes took 2 months to arrive which is longer than I expected. However, the customer service team was beyond excellent and ultimately I got exactly what I wanted.

    Overall I do not think they are optimized for shipping to Canada, but they have AMAZING CS agents. They are also 100% not a scam company, and conduct themselves with a lot of integrity.

    I'm happy with my experience. However, buyers should beware that you will likely wait a long time to receive your order.

    Maya. I disagree and so does 90% of people that got scammed by this company. They are a complete scam and not only don't done the product. A lot of people have had their credit cards compromised after purchase.

    No one shop Hk these days u shop china now for shoes to wear now. YOU CAN FIND 1:1 TOP GRADE SHOES NOWDAYS IN 🇨🇳. MY BELOVED MAINLAND.
    Have u ever seen china people come down hk buy shoes. Answer is no. YOU GOTTA KNOW ABOUT CHINA NOW DAYS IS SHOPPING.

    Don’t recommend purchasing from this company. Per their rules, you can only purchase one shoe at a time thus getting charged multiple foreign transaction fees. I understood that and placed two separate orders for the same shoe. The converse I purchased were not true to size., never had an issue with converse shoe sizes. I received one pair first and immediately contacted the company to get the second order corrected. Per their policy they can do size exchanges. When I contacted them, they wanted me to re-order the shoe and pay a third fee before the shoe size was exchanged. Two months later they still have my funds and I have not received my second pair of shoes.

    My grandaughter, using my credit card, ordered sneakers from you. I am appalled at shipping you charged. My friend works for Nike in Portland and I don't understand why these sneakers were shipped from Hong Kong when I can buy them in the States. What a rip off. I would like shipping costs to be refunded or I will get in touch with my credit card and dispute this transaction Cost to me was $145 and the sneakers were $118.


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    sadsfd

    Negative. I ordered the value set. Color & lift with color & set but they only sent me the color & lift. I
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)



    customer(service)+(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)(phone)(number)+1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)
    headquarters phone number+1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)corporate phone number +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)


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    dnbkjcln

    Don’t fall for their referral program. It’s a scam. Very dissatisfied. Do yourself a favor and take your business somewhere else. Find other platforms for your kids.
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


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    ad,mlji

    Happily took my money but did not send the product. Have tried getting in contact 4 times without a response. Phone line is not connected! DO NOT PURCHASE FROM THIS COMPANY
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


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    Nike Renew Elevate Basketball Shoes

    The shoes were too small. I sent them back per instructions and then received an email from “Michael CS.” He attached a photo of the shoes WITH THE TAGS SITTING ON THEM, and said I would need to pay $35 to ship them back to myself because I had not reattached the tags. I do not have a machine to do that, but I bet Kickscrew does! Seriously?


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    ,ejkdkl

    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6)


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    DO NOT ORD

    ER FROM THIS COMPANY!! My shoes were “LOST” never delivered. Wouldn’t respond to any of my emails after they were suppose to refund my money. This company is a bunch of ....

    𝖈𝖚𝖘𝖙𝖔𝖒𝖊𝖗 𝖘𝖚𝖕𝖕𝖔𝖗𝖙 𝖕𝖍𝖔𝖓𝖊 𝖓𝖚𝖒𝖇𝖊𝖗 +1-8-O=5-6-O=8-5=4-O=6 𝕷𝕴𝖁𝕰 𝖈𝖚𝖘𝖙𝖔𝖒𝖊𝖗 𝖘𝖚𝖕𝖕𝖔𝖗𝖙 +1 (8O5) (6O8) (54O6) 𝖑𝖎𝖛𝖊 𝖈𝖚𝖘𝖙𝖔𝖒𝖊𝖗 𝖘𝖊𝖗𝖛𝖎𝖈𝖊 𝖕𝖍𝖔𝖓𝖊 𝖓𝖚𝖒𝖇𝖊𝖗 +1 8O5 6O8 54O6


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    jkhink;

    customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
    headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*

    customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
    headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*


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    New balance 530 Running shoes

    I recently ordered on July 15th 2021, and got the package on the 30th of July. The overall process took 11 business days to arrived. I am from the US. At first, I was hesitating about ordering cause it was my first time but good thing this website is legit. The product came in a nice condition except for the box.

    DO NOT buy shoes from KICKS crew! The shoes were total knock offs with tap holding down the crappy seam job under neath the sole. I ordered a pair of Adidas superstars and they were ultra wide and do not even fit the design on the outside doesnt look like it is suppose to and I waited over two months to recieve the shoes. When I complained there customer service rep made it nearly impossible to return the shoes and said they would only refund a portion of the total! Outrageous rip off scam, DO NOT buy from them.


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    Converse Chuck Taylor All Star

    Honestly I don’t understand all of the bad reviews. My order was processed and shipped after 3 days and my order got here one week later. When I had a issue with my email and contacted customer service, they reached out to me right away and resolved my issue. The shoes are legit and look great.


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    New Balance

    Kickscrew is terrible. Stay as far away as possible. Unless you want horrible customer service and a 2 month wait for your order.


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    Jordan 6 Bordeaux

    I order my shoes September 10th 2021 as of September 26th I still have no shipping information I mean shipping says 3 to 10 business days not 3 to 10 weeks

    This is the second time I order from them the first order had a slight issue not a big deal got my shoes within a week this time this is absolutely ridiculous almost a month now

    I ordered a pair of Racer Blue & Black Jordan 1’s on September 22nd & today is the 14th of October & still my tracking info hasn’t updated. I ordered a pair of Airmax 90’s from them last christmas & the shipping was on point. Don’t get what’s going on & obviously I’m not the only one dealing with issues. I’d hate to cancel & get a refund after waiting this long but it’s almost getting to that point.


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    New Balance 995

    After place the orders: one at the beginning of 2021 and another in July the pair never arrived. I had to make a dispute through my credit card because the money refunded was less.
    The reason in both cases was "the item did not pass the quality control process". My initial price was $ 70 and when I received that excuse the price was more than $ 300.
    Through social networks I found similar cases in the EU. I don't recommend buying from Kickscrew - they are real scammers.
    Much better to use GOAT or Stockx. Think twice before paying money to Kickscrew


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    Asics 360 lite

    Ordered, didn't get a confirmation or any message after payment until PayPal formal refund complaint (20 days), in which they finally emailed saying we can send them, and if you cancel you pay 15%
    This was after a few calls and emails.

    Do not waste your earned money with these rats.


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    Converse

    The shoes I purchased did not fit the intended recipient. Kicks Crew does not accept returns or exchanges after 7days. This would have been ok except the shoes were purchased as a gift and the return policy was not made clear at the time of purchase. If the company had made this apparent, the issue could have been avoided. They would not make any attempt to resolve the situation.


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    2 pairs of converse

    Don’t recommend purchasing from this company. Per their rules, you can only purchase one shoe at a time thus getting charged multiple foreign transaction fees. I understood that and placed two separate orders for the same shoe. The converse I purchased were not true to size., never had an issue with converse shoe sizes. I received one pair first and immediately contacted the company to get the second order corrected. Per their policy they can do size exchanges. When I contacted them, they wanted me to re-order the shoe and pay a third fee before the shoe size was exchanged. Two months later they still have my funds and I have not received my second pair of shoes.


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    Tennis shoes

    After ordering, realizing they were in Hong Kong, and seeing negative reviews, I requested to cancel the order. This was all within 1 day of the order. I tried to reach them on Facebook, Instagram, and email, but they would not confirm if the item was even on stock, let alone when it would ship. I requested to cancel 3 times. Now they are threatening me with a 15% cancellation fee, even though they have not “processed” my order, confirmed stock availability, just a customer asking to cancel. They are slow to respond, and have very bad customer service. Don’t buy from them.

    I trying to find out where's my shoes?


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    Yeezy slides

    Scammers!

    Bought a pair of yeezy slides for 400usd. What I received was a fake pair with an invalid barcode. I had a fraudulent transaction charged to my card after purchasing from them.

    Please do not buy anything from them! Be warned! All those are bought over good reviews by bots.


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    G shock watch MTG-B1000VL-4A

    I ordered this watch and paid for it on July 26... it is now August 21 and I have not received it yet, and the only help I get from customer service is "check your tracking number", which says a label is created but has not been shipped now for 3 weeks.

    I 'm not sure what to do .....but I would say NEVER BUY a WATCH from these people



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KicksCrew

Elegant and attractive shoes express your taste and artistic sense, while dirty and mismatched shoes show your lack of a fashion sense. A good pair of shoes not only add to your fashion appeal but also helps you create the perfect look and satisfy your enthusiasm for fashion accessories. Kickscrew is a group of sneaker lovers that provide a platform that helps one select the right footwear. We can’t speak about the quality of the products offered by the store, however, we advise you to read unbiased reviews of Kickscrew that were written by other customers.

About Kickscrew
Kickscrew is an e-commerce shoe company, founded in 2008 by a group of sneaker lovers who have been eager to share their passion for sneakers with everyone around the world. The company claims to be a Hong Kong-based company that carries collectible sneakers, hard-to-find exclusives, and sought-after streetwear items.

Products and Services offered by Kickscrew
Kickscrew offers different brands of quality sneakers like the Nike Air Max series, Nike Air Force series, Air Jordan series, Adidas Yeezy Boost, Puma, and many more. Kickscrew claims to provide a free delivery service for all orders around the globe. Orders are shipped via UPS, DPEX, FedEx, DHL, S.F. Express, Hong Kong SpeedPost (EMS), or Air Mail, depending on the shipping address and selected shipping option. For PO BOX and Military addresses, Orders will be shipped via Hong Kong SpeedPost, which may take an additional 5-10 business days to deliver. Please allow extra time for orders to be processed during public holidays and promotional periods. The maximum quantity per order and shipment is 3 items. However, it may differ for each country. The average delivery period is 3-20 working days, depending on the country of the final destination. Delays might also occur due to pending payment verifications or customs clearance. Orders cannot be canceled once they have been dispatched. A cancellation fee - 15% of the total payment (shipping included) will be charged for all cancellations. Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the Kicks-Crew tags attached. The buyer will be entitled to a refund (85% of the product price) once the item(s) is returned successfully. The initial delivery fee and restocking fee (15% of the product price) will be deducted from the transaction amount. Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. Kicks-Crew.com accepts payments through, PayPal (Credit Card, Bank), Apple Pay, and Google Pay via Braintree Gateway. For more inquiries, email them at cs@kickscrew.com.

Compliments, Complaints, and Opinions
If you have shopped at KicksCrew in the past, please share your thoughts about their products by leaving your independent review of Kickscrew below. Also, include your feedback and tips on how the company can boost its customer service. This would be especially useful to prospective customers who are looking to patronize the store.