KicksCrew79 reviews
This score is based on 79 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Finally saw movement
When tracking updated, I relaxed — after silent delays from others I was skeptical, but customer support stepped in and it arrived.
Sneaker surprise
Worth it — they kept me posted and speedy; glad my Nike runners arrived, would recommend.
Moving and waiting
Not great — package still hasn’t reached FedEx, so I'm stuck during my move; asked twice, no clear updates, kinda annoying.
Shoes still missing
Not great — still no shoes after I paid; needed them for a move, tracking shows nothing, chat was oddly helpful, actually though
Surprising quick label, annoying fees
I bought it for bad back relief; 15% return plus $20 label fee felt harsh, yet support sent label surprisingly fast.
Paid but no tracking
I paid already and the heels looked great online, but tracking shows nothing and I'm still waiting — wish they'd update or refund
KicksCrew Sneaker Purchase Review – Smooth Process ...amp... Reliable Support (+1 805 410 5003)
KicksCrew Customer Service +1 805 410 5003, Phone Number +1 805 410 5003, Support Line +1 805 410 5003, Customer Care +1 805 410 5003, and Helpline +1 805 410 5003 were all easy to reach during my sneaker order. I bought a pair of branded sneakers from KicksCrew, and the overall process was straightforward. The shoes arrived in good condition, the tracking updates were accurate, and whenever I had a question, KicksCrew Customer Service +1 805 410 5003 responded quickly. If you need clear support or order updates, contacting KicksCrew at +1 805 410 5003 actually gets things done.
Damaged gift box
I bought this as a gift because I needed something quick for a move, but the box arrived crushed and open — it feels used, which was honestly annoying
Little win
comfy and light. Kinda relieved and glad.
Not what I expected
I first saw this on Instagram and even told my sister to try it — box arrived crushed and partly open, slabs looked used, so yeah, really pretty disappointed
Unexpected favorite, kind of.
Honestly, I'd still buy them again — but with a warning. Super comfy and I wore them every day walking to work and for quick errands. They looked sharp. Still, the soles started peeling after the first wear and support wouldn't accept a return.
Finally relieved
I ordered shoes for my son for Christmas because we needed a reliable fit — we'd had sizing problems before. I worried it wouldn't arrive, but when tracking updated a day early I knew it would be fine, so, relieved, actually happy.
Needed it for my back
I ordered these because I needed supportive shoes for a move — bad back, long day. Got the wrong pair, no tags, and delivery took longer than promised. Customer service basically said there's nothing they can do. Not perfect, it kinda works, but I lost time and money.
Quick delivery, clunky checkout
site forces single-item checkout so every extra piece hits you with another shipping charge. Kinda frustrating and annoying.
Nice hoodie, weird checkout
I hesitated because their checkout doesn't let you add multiple items — looked like I'd pay shipping every time. Took a chance on a hoodie anyway. It arrived in two days and fits fine, unlike some slow places I've used, but extra shipping is annoying.
Mixed-bag sneakers
Bought these because my commute wrecks my knees and I needed a supportive pair. Shoes are actually comfy from day one. They break in fast. But the buying process is kind of clunky. Shipping costs were hefty and return rules obscure. Had to email to get approval and they'd charge restocking plus label fees. Saved money at checkout, lost it later overall.
Almost a botched birthday gift
I first saw these on a buddy’s Instagram and he insisted I'd love them, so I ordered a new pair as a gift. When the box arrived it looked... off — a scuff, faint smell, not the right size. Customer service was kind of robotic at first; the moment I relaxed was when a supervisor agreed to send a replacement and a prepaid return label. It took a week, and the shoe still had a tiny mark, but the recipient was happy. Not perfect, but it worked.
Refund fee caught me off guard
I needed to cancel because I had to move suddenly and realized I ordered the wrong size, so I hit cancel within maybe 10 hours. Thought it would be simple since the order wasn't even processed, but they told me they'd keep 25% as a refund fee. Felt a bit stingy, honestly. Weirdly, an agent did reply fast (that surprised me) and processed the refund right away, so the money came back quick — still, keeping a quarter within 24 hours feels wrong.
Nice shoes, funky rules
I ordered a pair of sneakers from Kicks Crew and, oh boy, learned the hard way about their exchange policy. Tried to swap sizes and they demanded more money on top of what I already paid — like, seriously? I’ve had free exchanges with other shops, so this felt extra cheap. Customer service was slow and kind of unhelpful, which made me rant a bit (sorry). On the bright side the shoes themselves look and fit great — I'm actually pretty happy with them — so at least that part worked out. Still, the weird extra fee and slow replies leave a bad taste; I’d warn friends to check the policy first.
Not what I expected
don't rely on this for gifts — I ordered a brand-new shoe and got a used, wrong-size pair. Customer service was... meh, they kinda implied the item was new but couldn't really prove it because sellers ship from all over. I told them it was a gift, they didn't help. I've spent thousands with this site before and usually it's been okay, but lately it feels like standards slipped. Not a total disaster — the shoe could've been fixed or returned — but I'm wary, honestly.
About KicksCrew
Many people have experienced the stress of sneaker shopping at least once in their life. Having to go between stores to choose a pair that suits you can be frustrating. However, this ends up being even more true when it comes to online shopping at a large sneaker retailer such as Kicks Crew. Despite the convenience of having your new shoes delivered to your door, online shopping brings a new set of issues ranging from customer service to website legitimacy. This is why it is encouraged for you to read Kicks Crew reviews before purchasing from the retailer to ensure you receive value-for-money products and services. The KicksCrew retailer rating is equally as important, which is another thing to keep your eye out for. In fact, if you have shopped with them before, leaving customer reviewson US-Reviews can either decrease or increase the company's rating.
About Kicks Crew
With the online store launching in 2021, Kicks Crew has been around for over a decade. Their mission is to have the latest trends in sneaker-wear made accessible to customers worldwide, and therefore offer over 400 000 different styles and brands of sneakers in their store. Furthermore, the company participates in fundraisers, partnering with other large groups such as Gobi Partners and Pacific Century. Kicks Crew has collaborated with Damian Lillard, an NBA All-Star, and in turn, donated over 300 pairs of sneakers to a community center in Brookfield Park to give back to the community.
Where is KicksCrew located?
Kicks Crew is a retail company in the United States. Despite this, the retailer offers shipping within the US and globally. Shipping fees and shipping processing, and waiting times may differ depending on the country being delivered in.
Is KicksCrew Real or Fake?
With a valid SSL certificate, Kicks Crew is a seemingly legit website. However, it is best to read customer reviews to ensure the company is legit. For example, mixed reviews for the online retailer are a positive sign as it means the reviews are not fake and that customers regularly purchase from the site.
Products and Services of Kicks Crew
Kicks Crew is an online e-commerce web store allowing customers to purchase various footwear brands. The online store offers sneakers from Air Jordan, Nike, Yeezy, New Balance, Adidas, Asics, Converse, UGG, and Puma. They stock the Air Jordan 1 through 13 and popular Nike sneakers such as the Air Max, Air Force, and Dunk. The Converse Chuck Taylor to the Converse High Tops is also among the retail options. Furthermore, KicksCrew sells bags and clothing such as hoodies, jerseys and jackets, joggers, caps, and watches.
Does KicksCrew Sell Real Shoes?
The online retailer offers an authenticity notice on their website, ensuring customers that the shoes go through various checks and inspections to catch any errors. Furthermore, each KicksCrew sneaker comes with a Radio-frequency identification (RFID) tag that has a unique ID so customers can source it back to its original retailers.
Does Kicks Crew Sell Fake Shoes?
While the store guarantees its authenticity with the promise of an RFID tag for each sneaker, Kicks Crew customer and product reviews are a surefire way to determine whether the tags work or even come with the sneaker. There are many ways to spot a fake sneaker, and the tag might not be foolproof, hence why customer reviews are critical.
Additional Services of Kicks Crew
The KicksCrew return policy entails customers submitting a return within seven days of the initial purchase. This is only for shoes to be exchanged for a bigger or smaller size, and it will require that the shoe is returned with the original Kicks Crew tags intact. If a product is defective or damaged, customers are encouraged to contact Kicks Crew customer service via the provided contact form on their official website. And while orders can be canceled, this must be done before it has been shipped, and a %15 cancelation fee will be seen. However, cancellation is not guaranteed.
How Long Does KicksCrew Take to Deliver?
The Standard KicksCrew delivery time depends on the country where the items are shipped. While there is no Kick Crew express shipping, the fastest delivery time is for the United States, which is where the company is based. And because the shipping information is quite complicated, it is encouraged to read customer reviews to answer questions asking how long Kicks Crew takes to ship. For example, a KicksCrew shipping review may reveal that while Australia takes up to 8 days to ship, the United Kingdom may only see up to 5 days. KicksCrew tracking may take up to 7 days to become available, and as there is no KicksCrew customer service number, should you encounter any issues, a complaint can be logged via their website.
Complaints, Compliments, and Tips for Kicks Crew
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Importance of Customer Ratings and Feedback on Kicks Crew
Leaving a review can benefit customers and the company. For example, is KicksCrew legitimate? Is KicksCrew trustworthy? Your US-Reviewscan provide the answers to these questions.
Why Share Positive Kicks Crew Customer Reviews?
Your positive reviews can help clarify the company's services and products for potential customers. To illustrate, does KicksCrew sell authentic shoes? If so, include this in your customer review.
Why Share Negative Kicks Crew Customer Reviews?
A negative review can help customers avoid a possible hassle regarding returns and other policies. Especially if your review is negative, provide as much detail as possible.
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Last update: November 2025
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Review with most votes
Jordan 6's
DON'T NOT SHOP HERE. Go to stockX or anywhere else. I ordered my shoes on 2/15/21 and here it is 3/4/21... still no shoes. I paid for express shipping... what a joke... and I pa... Read onBy: Mr. Tired of waiting