KicksCrew64 reviews
This score is based on 64 genuine reviews submitted via US-Reviews since 2021.
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Bought these because my commute wrecks my knees and I needed a supportive pair. Shoes are actually comfy from day one. They break in fast. But the buying process is kind of clunky. Shipping costs were hefty and return rules obscure. Had to email to get approval and they'd charge restocking plus label fees. Saved money at checkout, lost it later overall.
Almost a botched birthday gift
I first saw these on a buddy’s Instagram and he insisted I'd love them, so I ordered a new pair as a gift. When the box arrived it looked... off — a scuff, faint smell, not the right size. Customer service was kind of robotic at first; the moment I relaxed was when a supervisor agreed to send a replacement and a prepaid return label. It took a week, and the shoe still had a tiny mark, but the recipient was happy. Not perfect, but it worked.
Refund fee caught me off guard
I needed to cancel because I had to move suddenly and realized I ordered the wrong size, so I hit cancel within maybe 10 hours. Thought it would be simple since the order wasn't even processed, but they told me they'd keep 25% as a refund fee. Felt a bit stingy, honestly. Weirdly, an agent did reply fast (that surprised me) and processed the refund right away, so the money came back quick — still, keeping a quarter within 24 hours feels wrong.
Nice shoes, funky rules
I ordered a pair of sneakers from Kicks Crew and, oh boy, learned the hard way about their exchange policy. Tried to swap sizes and they demanded more money on top of what I already paid — like, seriously? I’ve had free exchanges with other shops, so this felt extra cheap. Customer service was slow and kind of unhelpful, which made me rant a bit (sorry). On the bright side the shoes themselves look and fit great — I'm actually pretty happy with them — so at least that part worked out. Still, the weird extra fee and slow replies leave a bad taste; I’d warn friends to check the policy first.
Not what I expected
don't rely on this for gifts — I ordered a brand-new shoe and got a used, wrong-size pair. Customer service was... meh, they kinda implied the item was new but couldn't really prove it because sellers ship from all over. I told them it was a gift, they didn't help. I've spent thousands with this site before and usually it's been okay, but lately it feels like standards slipped. Not a total disaster — the shoe could've been fixed or returned — but I'm wary, honestly.
Almost gave up, then a twist
I half-expected a disaster — and for a while it was. Paid £41 for shipping, shoes showed up at someone else's door. Then the size was wrong. Customer service was actually pretty quick to answer (surprising), but they didn't fix the delivery mix-up right away, so I had to return them — to Hong Kong, yes, at my cost. They also kept the original £41 shipping and deducted 15% restocking, which felt wrong. After a few calls and a bit of sarcasm on my part, they finally processed part of the refund and were friendly. I've had worse with other places, though, so it's not the absolute worst — still annoyed, but calmer now.
Hidden fees killed it
ordered August 4th and didn’t get them until September 11th, and there was basically no useful tracking in between. Worst part was the unexpected import charge — about £105 on top of the shipping fee — which wasn’t clearly flagged during checkout (only buried in the T&C). That turned the deal into a wash; the pair ended up only marginally cheaper than other stores once everything was added. Customer contact was slow and vague, so I’d skip this seller unless you want to gamble on long waits and surprise charges. Tip: if you see something here, buy from a local shop instead — you’ll probably save time and money.
Kitchen-table disappointment
I was opening the box on my kitchen table and at first thought they looked fine, then I saw the dark smudges and scuffed soles up close. The material felt a bit gritty and there was a faint stale smell, like someone had handled them without care — not what you want when you plan to wear them running errands. I tried rubbing the marks off but they barely moved. I sent pictures (including the label and the cut zip-tie that was still there) and asked for a return. The reply was basically "we can’t verify, no refund." Felt like a shrug, honestly. Could be fine for messy jobs, but not comfortable or clean enough for everyday wear if you care about how they feel.
Saw it on a forum, took a chance
I almost didn’t buy these because a buddy posted a photo and the site looked a little sketchy — big shipping fee and “ships from Hong Kong” raised eyebrows. Still, I ordered; total was higher than I expected but I wanted to try them. Two days before delivery they emailed asking for another customs payment, which felt wrong. I pushed back and asked to cancel within the allowed period. Customer support was slow and unclear at first, so I had doubts that it would ever be sorted. After a couple of messages and actually insisting, they offered a proper refund and re-shipped from a closer warehouse. It took longer than it should have, and the back-and-forth was annoying, but in the end I got the shoes and a fair refund for the extra charges. Not perfect, but I’m glad it worked out — could’ve been worse, honestly.
Not worth the hassle
the website looked clean, order confirmation came fast and I thought, okay, cool. Then DHL told me customs would charge around €140, which was insane, so I refused the delivery and asked for a refund. That’s where it fell apart. They didn’t even request the return for like 40 days, I had to prod them with emails, and when the shoes came back they refused to refund me. They cited a 15% cancellation fee, said the initial €47 shipping was nonrefundable, added a courier surcharge (HKD 249.96 ≈ €28.73) and some D&T charge that wiped out the rest. The math left me with nothing. I’m annoyed and honestly a bit disappointed — felt like being stonewalled. Learn from me: check customs and their return fine print before ordering.
Birthday shoes, messy return
I remember opening the box the night before my kid’s birthday. The shoes looked nice—clean, solid, not cheap. I was hesitant to order though. Sizes online can be tricky and the return policy read a bit vague, so I had my doubts. First impression was good. He tried them on and they were just too small. One size off, annoying but fixable. I figured an exchange would be quick.
Took a gamble, kind of glad I stuck with it
I was in a pinch — dealing with a recent move and my lower back has been acting up, so I ordered something I needed fast. That didn’t happen. The checkout went through fine, but then I got hit with a quiet “we’re reviewing your order” message and a wait window that was way longer than I expected. They don’t shout the processing time on the product page, and yep, the cancellation/refund stuff is tucked away in the fine print. I asked for a refund because I couldn’t wait, and that’s when things slowed down even more. Replies came in fits and starts, every couple business days, with what felt like routine questions just to keep the clock ticking. There’s a hefty cancellation fee too — not great, but at least it’s explained eventually. To be fair, once I pushed and kept asking, customer service actually did move things forward and resolved it. It wasn’t smooth, and I stayed skeptical the whole time, but in the end I got a resolution. Would be better if processing and communication were upfront and faster — that’s the main takeaway.
Exchange policy was messy
it's annoying, but I'm relieved it didn't get worse. I first saw KICKS CREW on Instagram after a friend mentioned them. I ordered a pair and paid $226.52 total, taxes and shipping included. The shoes fit wrong so I asked for an exchange to a smaller size. The size I wanted actually listed for less. Instead of swapping or refunding the difference, they sent a bill for an extra $53.23. Their note said it covered a price difference, a return label, and reshipping. That didn't add up. I had already paid about $35 for the original shipping, and they never gave a clear breakdown. I emailed and they confirmed they received the return. So far, so strange. At one point it looked like they might cancel and keep both the shoes and my money unless I paid more. I pushed back. They didn't try to be friendly. Factually speaking, the policy felt tight and one-sided. I'm mildly thankful they at least acknowledged the return, because that stopped it from getting even worse. Still, be careful. Double-check costs and save screenshots. If they fix it I will update this, but don't count on a smooth exchange.
Hidden fees burned me
I really didn't plan to buy from these folks — it was an accidental click while I was juggling moving boxes and pain meds (classic). I tried to cancel right away and that's where the whole thing started to feel off. The rep offered me a $10 discount to keep the order (which felt like a push to not cancel), and I said no because I literally hit buy by mistake. Then they told me there's a 25% cancellation charge. Wait, what? The item hadn't shipped yet. On their site (after some digging and a supportive agent finally sending the terms) I found a quoted 15% restocking fee and that the $35 shipping is nonrefundable. So even if you cancel, you lose a chunk of money — and it honestly just felt like they designed the rules so they don’t take any hits, even on genuine mistakes. Talking to support felt scripted, like they were reading off policies and not hearing that I was stressed (moving + backache = not the day). I updated a review about this and then noticed it got flagged multiple times, which made me feel like they weren't okay with criticism. I get businesses need policies, but hiding them or burying them is a different story. All that said, I can't comment on how the item would’ve felt because I never used it — so this is really about the buying experience and the way cancellations are handled. Mildly angry, mostly disappointed. Won’t order from them again unless they fix the transparency.
A wild phone loop and a lesson learned
the customer service calls. Reps kept guessing wildly about what I’d ordered — like, straight-up ridiculous guesses — and hung up on me multiple times. That was confusing and kind of funny in a grim way, but mostly annoying. It made me double down on getting this sorted.
I’ll give credit where it’s due: I’m glad I didn’t just let it slide. I called, I emailed, and I even contacted my bank after a few days when the responses kept being vague. That persistence paid off in a sense — I eventually got movement on a refund — but not before getting told there’d be a 25% cancellation fee, which felt off because I canceled almost immediately. So that was the main sore spot: the cancellation policy and the abrupt hang-ups from reps. It felt like the process was set up to frustrate you into accepting less than you paid.
What helps though is knowing your options. I’ve had better experiences with other online sellers who communicate clearly and actually have stock on hand, so this felt like a notable contrast. Still, the authentication step could be a real plus if it was done transparently — in some other places I’ve bought through, that step is quick and makes you feel safer about product quality. Here, the lack of clarity was what made it feel wrong.
In the end I learned to trust the confirmation email less and to act faster. Keep screenshots. Keep track of order numbers. Don’t be shy about escalating to your bank or a consumer agency if you feel stonewalled. I’m writing this because I don’t want someone else to waste time or money. There are parts of the experience that could be improved easily — clearer info on stock, honest cancellation terms, and customer service that doesn’t hang up on you — and if those things were fixed, this could actually be a decent buying option because the site’s prices aren’t terrible and the idea of authentication is solid in theory.
So yeah, mixed bag. Frustrating customer service and sketchy cancellation fees on one hand, but a useful reminder to be vigilant and a hint that the authentication model could work if run better. If you try them, just be prepared to follow up hard and keep records. I’m cautiously optimistic that with a few fixes this could be a smoother experience for others.Air Jordan 1 lows
I recently bought a pair of Air Jordan 1 lows from KicksCrew, and I was pretty bummed out with how everything went down. I usually order shoes monthly from a different company, but KicksCrew's setup seemed messy and slow in comparison. The delivery took way longer than I thought it would, and it was annoying because I really wanted to rock my new kicks. When the shoes finally showed up, I noticed the leather felt off compared to my other Air Jordans. It was softer, and it made me wonder if they were actually legit. I think KicksCrew should make it easier to prove their products are real or offer replacements for sketchy orders.
Quick Delivery with Regular Updates
I was really impressed with how quickly my order arrived and how KicksCrew kept me updated every step of the way. It's always nice to know where your package is, and they did a fantastic job of making sure I was in the loop. My whole experience was super positive, and I'll definitely be shopping with them again in the future.
Quick, Easy, Quality
I have to say, this website is perfect for sneaker lovers! There are so many options to choose from, it was really tough to make a decision on which ones to buy. But, the ordering process was so easy and the customer service was excellent. The quality and uniqueness of the sneakers I got were impressive. And to top it off, the delivery was lightning fast! I got my new sneakers in record time and I am beyond thrilled with my purchase.
My awesome new kicks
I recently got these really awesome sneakers and they were exactly what I was looking for. I'm only giving them 4 stars because they didn't provide a discount coupon for my next purchase. But all in all, it's a great online store to shop at.
Shoes too small
The shoes I got were so cool and looked awesome, but when I put them on, they were way too small for my feet. I was really disappointed because I really wanted to wear them to school and show them off to my friends. But when I reached out to customer support, they were incredibly nice and helpful. They assisted me in returning the shoes and getting a larger size, so now I can finally wear them at school and rock them!
About KicksCrew
Many people have experienced the stress of sneaker shopping at least once in their life. Having to go between stores to choose a pair that suits you can be frustrating. However, this ends up being even more true when it comes to online shopping at a large sneaker retailer such as Kicks Crew. Despite the convenience of having your new shoes delivered to your door, online shopping brings a new set of issues ranging from customer service to website legitimacy. This is why it is encouraged for you to read Kicks Crew reviews before purchasing from the retailer to ensure you receive value-for-money products and services. The KicksCrew retailer rating is equally as important, which is another thing to keep your eye out for. In fact, if you have shopped with them before, leaving customer reviewson US-Reviews can either decrease or increase the company's rating.
About Kicks Crew
With the online store launching in 2021, Kicks Crew has been around for over a decade. Their mission is to have the latest trends in sneaker-wear made accessible to customers worldwide, and therefore offer over 400 000 different styles and brands of sneakers in their store. Furthermore, the company participates in fundraisers, partnering with other large groups such as Gobi Partners and Pacific Century. Kicks Crew has collaborated with Damian Lillard, an NBA All-Star, and in turn, donated over 300 pairs of sneakers to a community center in Brookfield Park to give back to the community.
Where is KicksCrew located?
Kicks Crew is a retail company in the United States. Despite this, the retailer offers shipping within the US and globally. Shipping fees and shipping processing, and waiting times may differ depending on the country being delivered in.
Is KicksCrew Real or Fake?
With a valid SSL certificate, Kicks Crew is a seemingly legit website. However, it is best to read customer reviews to ensure the company is legit. For example, mixed reviews for the online retailer are a positive sign as it means the reviews are not fake and that customers regularly purchase from the site.
Products and Services of Kicks Crew
Kicks Crew is an online e-commerce web store allowing customers to purchase various footwear brands. The online store offers sneakers from Air Jordan, Nike, Yeezy, New Balance, Adidas, Asics, Converse, UGG, and Puma. They stock the Air Jordan 1 through 13 and popular Nike sneakers such as the Air Max, Air Force, and Dunk. The Converse Chuck Taylor to the Converse High Tops is also among the retail options. Furthermore, KicksCrew sells bags and clothing such as hoodies, jerseys and jackets, joggers, caps, and watches.
Does KicksCrew Sell Real Shoes?
The online retailer offers an authenticity notice on their website, ensuring customers that the shoes go through various checks and inspections to catch any errors. Furthermore, each KicksCrew sneaker comes with a Radio-frequency identification (RFID) tag that has a unique ID so customers can source it back to its original retailers.
Does Kicks Crew Sell Fake Shoes?
While the store guarantees its authenticity with the promise of an RFID tag for each sneaker, Kicks Crew customer and product reviews are a surefire way to determine whether the tags work or even come with the sneaker. There are many ways to spot a fake sneaker, and the tag might not be foolproof, hence why customer reviews are critical.
Additional Services of Kicks Crew
The KicksCrew return policy entails customers submitting a return within seven days of the initial purchase. This is only for shoes to be exchanged for a bigger or smaller size, and it will require that the shoe is returned with the original Kicks Crew tags intact. If a product is defective or damaged, customers are encouraged to contact Kicks Crew customer service via the provided contact form on their official website. And while orders can be canceled, this must be done before it has been shipped, and a %15 cancelation fee will be seen. However, cancellation is not guaranteed.
How Long Does KicksCrew Take to Deliver?
The Standard KicksCrew delivery time depends on the country where the items are shipped. While there is no Kick Crew express shipping, the fastest delivery time is for the United States, which is where the company is based. And because the shipping information is quite complicated, it is encouraged to read customer reviews to answer questions asking how long Kicks Crew takes to ship. For example, a KicksCrew shipping review may reveal that while Australia takes up to 8 days to ship, the United Kingdom may only see up to 5 days. KicksCrew tracking may take up to 7 days to become available, and as there is no KicksCrew customer service number, should you encounter any issues, a complaint can be logged via their website.
Complaints, Compliments, and Tips for Kicks Crew
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Importance of Customer Ratings and Feedback on Kicks Crew
Leaving a review can benefit customers and the company. For example, is KicksCrew legitimate? Is KicksCrew trustworthy? Your US-Reviewscan provide the answers to these questions.
Why Share Positive Kicks Crew Customer Reviews?
Your positive reviews can help clarify the company's services and products for potential customers. To illustrate, does KicksCrew sell authentic shoes? If so, include this in your customer review.
Why Share Negative Kicks Crew Customer Reviews?
A negative review can help customers avoid a possible hassle regarding returns and other policies. Especially if your review is negative, provide as much detail as possible.
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Last update: November 2025
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Review with most votes
Jordan 6's
DON'T NOT SHOP HERE. Go to stockX or anywhere else. I ordered my shoes on 2/15/21 and here it is 3/4/21... still no shoes. I paid for express shipping... what a joke... and I pa... Read onBy: Mr. Tired of waiting