KicksCrew - Overall Rating based on 54 reviews
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I ordered the shoes over 3 weeks ago and as yet i keep getting excuses. They have not even left their logistics warehouse. Firstly they are on the way from their logistics provider and now COVID has delay the dispatch. I understand there are logistics issues, however don't make excuses, just be upfront with customers. I am asked to be patient however patience is only deserved if Kickscrew is upfront and honest.
Converse Sneakers
I purchased a pair of Converse sneakers for my daughter as a Christmas present. I ordered early (due to the Pandemic!!) The shoes came and seemed unusually large, but I wrapped them up and gave them to my daughter on Christmas. They were too big, and I asked to exchange them for a smaller size. Kicks crew refused, because they have a 7 day window to return. THEY DID NOT CARE THAT THE SHOES HAD NEVER BEEN TOUCHED BECAUSE THEY ARE TOO BIG!! THEY DID NOT CARE THAT THE SHOES WERE A CHRISTMAS GIFT FOR A CHILD!! THEY DID NOT EVEN CARE THAT THIS WAS PURCHASED DURING A PANDEMIC!!!
TRASH COMPANY WITH NO HEART OR REASONABLE RETURN POLICY!!Addidas All Grey 4D Shoes
If I could give a 0, I would. Already shared my experience with any many people as possible. So they don't fall make the same mistake that I did. First, the pricing was misleading on the website, the checkout is misleading on the website, no indication of duties, and when the package arrvied to my door I was given a nice duty charge and surpised that it was $100.00 for one pair of shoes. The return hasn't been processed yet, and the package was sent 6 weeks ago. They will charge me for shipping plus duties on my total purchase. Scum company, never again will I purchase from them.
*Update* after waiting 2 months for my return. Here's the kicker, my shoes cost me 255 USD I got a refund of 78 USD. I will make a passion of mine to whip off as many potential customers as possible. FU Kickscrew, and FU everyone who works there.New balance 530 Running shoes
I recently ordered on July 15th 2021, and got the package on the 30th of July. The overall process took 11 business days to arrived. I am from the US. At first, I was hesitating about ordering cause it was my first time but good thing this website is legit. The product came in a nice condition except for the box.
DO NOT buy shoes from KICKS crew! The shoes were total knock offs with tap holding down the crappy seam job under neath the sole. I ordered a pair of Adidas superstars and they were ultra wide and do not even fit the design on the outside doesnt look like it is suppose to and I waited over two months to recieve the shoes. When I complained there customer service rep made it nearly impossible to return the shoes and said they would only refund a portion of the total! Outrageous rip off scam, DO NOT buy from them.
Converse Chuck Taylor All Star
Honestly I don’t understand all of the bad reviews. My order was processed and shipped after 3 days and my order got here one week later. When I had a issue with my email and contacted customer service, they reached out to me right away and resolved my issue. The shoes are legit and look great.
Nike Shox TL Black (US Mens 8)
I placed my order on May 14th 2021. I live in Toronto, Canada, and it came to $270.00 USD ($343.18 CAD) including shipping ($45.00 USD).
KicksCrew's website states that orders take 5-10 business days to process. I was aware that it might take some time.
As of June 3rd, the status of my order hadn't changed so I emailed KicksCrew CS. I received a swift response informing me that my shoes were undergoing quality assurance. This wasn't the first email I sent them (I don't often order online so I was very anxious), and they were always quick to respond, and very reassuring.
I emailed them again on June 24th as my tracking info. still hadn't changed. They informed me that my order had been stuck in customs for some time, and I had 2 options.
1. Receive a full refund (including shipping fees).
2. KicksCrew would send a new pair of the same shoe via international priority, and refund me $10.00.
I picked the 2nd option because I really wanted these shoes.
That same day, I received confirmation that a new pair had been sent, and the next day I received my $10 USD refund.
On July 9th my shoes were received by FedEx, and were delivered on July 14th. They are the correct size, in perfect condition and certainly seem to be legitimate.
Overall, my shoes took 2 months to arrive which is longer than I expected. However, the customer service team was beyond excellent and ultimately I got exactly what I wanted.
Overall I do not think they are optimized for shipping to Canada, but they have AMAZING CS agents. They are also 100% not a scam company, and conduct themselves with a lot of integrity.
I'm happy with my experience. However, buyers should beware that you will likely wait a long time to receive your order.Maya. I disagree and so does 90% of people that got scammed by this company. They are a complete scam and not only don't done the product. A lot of people have had their credit cards compromised after purchase.
No one shop Hk these days u shop china now for shoes to wear now. YOU CAN FIND 1:1 TOP GRADE SHOES NOWDAYS IN ????????. MY BELOVED MAINLAND.
Have u ever seen china people come down hk buy shoes. Answer is no. YOU GOTTA KNOW ABOUT CHINA NOW DAYS IS SHOPPING.Don’t recommend purchasing from this company. Per their rules, you can only purchase one shoe at a time thus getting charged multiple foreign transaction fees. I understood that and placed two separate orders for the same shoe. The converse I purchased were not true to size., never had an issue with converse shoe sizes. I received one pair first and immediately contacted the company to get the second order corrected. Per their policy they can do size exchanges. When I contacted them, they wanted me to re-order the shoe and pay a third fee before the shoe size was exchanged. Two months later they still have my funds and I have not received my second pair of shoes.
Vapormax
Initially thought the mixed reviews online were standard with disgruntled buyers and all. I am not one to hate on a company just because they are based in China/Hong Kong. But holy hell is this company a complete scam. Ordered from them. Respected their 3-12 "working days" processing time (not inclusive of shipping time). Then items never shipped and customer rep (Maria) says being a consignment store they could not confirm an order fulfillment time. Tried to cancel and no response. Thankfully I purchased through PayPal and have buyer protection. Being Asian myself I don't shit on my own kind, but its companies like this like make the western world think China/Hong Kong companies a scam. In this case, completely spot on that its an effin scam.
Nike vapor max
Ordered my shoes and received them within 1 week Exact they are real and perfect for I will be ordering more shoes..
Air max
It took forever to get my shoes that ended up being too small. I cut the BIG ASS TAGS off to try them on. I never wore them. They refused to exchange the shoes because I removed the tags.
Jordan 1
Great communication, ordered on Saturday, shoes arrived on Friday, in NZ. shoes were perfect as was stated,and the size was perfect, will be shopping with kickscrew again
they are very bag Quality
D Rose 11
Super pleased with the quality of my new sneaker.
Jordan 6's
DON'T NOT SHOP HERE. Go to stockX or anywhere else. I ordered my shoes on 2/15/21 and here it is 3/4/21... still no shoes. I paid for express shipping... what a joke... and I paid more. Then they have the nerve to charge you a restocking fee if you wanna cancel. DO NOT GET YOUR SHOE'S FROM HERE!!!!!!!!!!!!!!
Nike space hippie high tops
If the company has to release a video about being legit and how it isn’t part of mainland China, you shouldn’t trust it. I was stupid enough to try. Pricing is good but delivery is horrid. They are nothing but a Chinese communist party propaganda machine.
Um what about the actual product that you received??
Nike og hyper blue air max tn
Was quick communication was good shoes are good no problems thanks
I'm still waiting for my n.354 gray sneekers l ordered on march 9 2021 and my cell is 609 793 3872 not 609 793 3882 please get back with me
Review with most votes
Nike space hippie high tops
If the company has to release a video about being legit and how it isn’t part of mainland China, you shouldn’t trust it. I was stupid enough to try. Pricing is good but delivery... Read onBy: Doug