Mozaico Reviews

The customer service of this company is just plain awful. I ordered three mozaics for a custom bathroom job I was doing. The first two arrived fine. The third is still not here TWO MONTHS later. They keep giving me excuse after excuse. First it was that the frame was broken. BUT THEY NEVER CALLED TO TELL ME THAT!! I had to call them. And believe me it's almost imposible to call them! No one picks up the phone or returns your messages. When I finally did some investigation and found another number for "Susan" that's when I found out that they never shipped it because "The frame was broken'". This is nearly a month after I did the initial order and a week after the two others had arrived. Then I asked for a picture - another WEEK before I could get a picture, and repeated phone calls. Finally when I got the picture I said fine, I'll take it. Ten days later a package from Mozaico arrives - AND IT'S JUST THE BROKEN FRAME!!! NO MOSAIC!!! Then the excuses began. I couldn't get a Fed Ex tracking number out of them for the mosaic which shipped separately. Then 'Fed Ex' lost it. A bunch of CYA bullcrap. Then "It got shipped to another person". When I asked for the name it isn't even close, and it's in OHIO!! I'm in New Orleans! The final yet to be settled resolution is that they will make me another one and have it to me in two week. I don't believe a word of the timeframe and will update if and when I get this piece. Meanwhile, this job has been held up for more than a month because this mosaic is the centerpiece of the bathroom wall and nothing can be started without it. Plus - I had to pay two tilers for two days work where nothing was done - because they had PROMISED the mosaic would arrive on a certain day, and it did not. Just excuses and excuses with these people. I am so disgusted by it. If it wasn't for the fact that their product is quite nice, and it's exactly what my client wanted I would have cancelled the entire order.

I WILL NEVER BUY FROM THEM AGAIN!!!! BUYER BEWARE!!!!