Rad Power Bikes Reviews
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Battery Issue Resolution
We ran into some issues with our bikes, but let me tell you, the customer service was top-notch every time. When we took my wife's bike to the store in Salt Lake City because of a battery charging problem, Liam in the service area was a lifesaver. He figured out what was wrong with the battery in no time and swapped it out quickly. Plus, he took the time to break things down for us and give us some great tips for taking care of our bikes. The whole crew at the store was super friendly and really knew their stuff, which made the whole experience a good one.
Rad Runner electric bicycle
The Rad Runner electric bike from this company is legit. It's made to go the distance, with a boss who genuinely gives a damn about the people buying and working for them. I work on machines for a living, so I know they can all have their hiccups. But Rad Power Bikes truly goes the extra mile to help out their customers, from start to finish. My Rad Runner has tackled over 3000 tough miles, and it's still holding up like a champ, no issues at all. I'm stoked with my buy, couldn't be happier.
Rad City 5+Stepthrough
I bought a Rad City 5+Stepthrough bike that's still under warranty. Not gonna lie, it's failed twice on me. The first time, it took like 1.5 months to get fixed! Now, it's gone and failed again. Been about a month since the power electronics mounted were defective. I have to say, I'm pretty bummed out about the quality of this bike.
E-Bike Purchase
I recently bought an e-bike and it was a total letdown. I tried to cancel my order, but the bike still got sent to me. Dealing with the return was a nightmare. It took forever to get authorized and they made me jump through hoops with all the photos they wanted. It took more than a month to finally get my money back after they got the bike back. Their online chat was useless and made me feel like they didn't care about my problems at all. It was a terrible, frustrating experience and I definitely wouldn't recommend it to anyone else.
Electric Bike Malfunction
I had a problem with my electric bike recently. It was working great for 14 months and 301 miles, and then out of nowhere the motor stopped working. The electronics are fine, though. I tried to troubleshoot following the support team's advice, but it didn't fix the issue. They recommended replacing the controller, but they're out of stock. It's frustrating to have a $2000 bike that's not working, and now I'm not sure I want to buy another one in the future.
Four bikes - two city bikes in Canada, and two fold-up bikes in the UK
We've got all four Radpower bikes and honestly, we're pretty happy with them even though they're not super fancy or anything. Customer service up in Canada is okay, not great, and we've been let down by the support over in the UK. We've had better luck talking to the folks in Seattle directly. Oh, and heads up - we've had problems with the headlights on all our bikes. They always seem to crap out right after the warranty ends, so just be ready to buy some replacements.
E-bike purchase
My experience with this company was absolutely terrible. I really wish I had paid attention to all the warnings about them being scammers. The e-bike they sent me was such poor quality and had a ton of problems right from the start. Dealing with customer service was a total nightmare - they were so rude and unhelpful. Do yourself a favor and stay far away from this company to avoid all the stress and frustration.
Rad Rover 6
I just bought the Rad Rover 6 from this company, but when it showed up, it was totally dead on arrival. I tried to get some help from customer service, but man, they were no help at all. It's been a real pain trying to get the replacement parts I need to get this bike going.
Rad Expand 5 E-bike
I got my Rad Expand 5 E-bike a few months back and it was a total disappointment, man. The packaging was just awful, and the bike arrived all banged up with a scratched frame and a bent brake rotor. And to make matters worse, the motor wasn't giving as much power as it was supposed to - what a letdown! I tried reaching out to them but it was like trying to talk to a brick wall, you feel me? Emails, calls, nothing seemed to work. They totally left me on read, like, seriously? I was so frustrated. But then after some time, they finally got back to me and sorted things out. But they seriously need to step up their game in the customer service department, no joke.
Electric bike order
I ordered an electric bike back on September 8th and was told it would be here in 10 working days. Well, it's November 8th now and after emailing them a bunch of times asking for my money back, I still haven't heard anything or gotten my refund. I'm beyond upset with how they're handling this. Feels like I've been scammed! I'm gonna have to take legal action to make sure I get my money back. Better warn everyone to stay away from this company and not buy anything from them.
4 e-bikes
I bought 4 e-bikes recently from the store, and unfortunately, I had some problems with one of them - the Radrhino Plus. When it was delivered, I noticed there was a paint chip on the bike, and I was offered a refund for the delivery costs. But when I started putting it together, I found a dent on the rear wheel's stripe, which made it look like the tire had a wobble or defect when it spun. I tried to tell them about it and offered to send a picture or video, but the customer service rep just suggested I buy a new tire for 80€. I wasn't happy with that solution because it was clear my bike had a problem. Even when I talked to the European Product Support Supervisor about it, it felt like my concerns weren't taken seriously. If I had known about these issues earlier, I wouldn't have gotten the bikes. So, I wouldn't recommend them to anyone.
Electric bike purchase
Man, let me tell you about my experience with this electric bike. The thing itself is awesome, top-notch quality. But man, the customer service? A total letdown. My bike is still under warranty, but I had some faulty parts that needed fixing. I reached out to customer service in Europe for help, but it was like talking to a brick wall - no response, no effort to replace the parts. I sent them email after email, but nothing. It's so frustrating and disappointing, you know? I'm just left feeling like a very let-down customer.
Purchased a trike that stopped working after one month
Unfortunately, my trike stopped working just a month after I bought it. When I tried to contact customer service, I found out their phone lines were down. I had to email them, and they kept asking for pictures and videos of the issue. Even after I gave them all the info I could, they still wanted more. This went on for 20+ emails over three weeks, and I started to feel like I was being scammed. They didn't offer any help or warranty support, so I ended up figuring out the problem on my own out of frustration.
