Soulmia - Overall Rating based on 165 reviews
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T-shirts, Hoodie and Sweater
In June 2021 I placed an order for 6 items but unfortunately only 4 of them fit properly, even though I followed the size chart for each item. When I reached out to customer service to enquire about their exchange program the individual took the time to hear my concerns and I was pleasantly surprised to hear that they were willing to send me a new shipment with the correct sizes. This was above and beyond my expectations! The new shipment arrived quickly and everything fits properly now. I would definitely recommend this company as their clothing is great quality and their customer service is great. Also, if you have a long torso I would suggest you size up as their t-shirts run a bit short.
T-Shirts
Ordered some cool T-Shirts. Sadly I messed up my order, but their Customer Service was very helpful! They corrected all my mistakes, and I received all goodies quick (about a week - Germany). Thanks!
This phone number cannot help u with order status. Just called and was told they couldn’t help and hung up
1 T-shirt and 1 swimsuit
Order 2118621272124846
I'm satisfied with quality of clothing they're really soft and and cute ... It's exactly what I was expecting ... The shipping was less than 15 days and I live in Greece I was expecting to take a while until I receive them ... I love them !!a swim suit
Shipping was slower than what was told but over all beautiful fabric
Lemon on a Pear Sing tee and Unicorn Cooking tee
I picked up these two shirts for my lovely wife. She was thrilled with the vibrant colours and the whimsical cartoons.
Customer service was speedy and responsive -- delivery was super quick.
Can't wait to visit them again to look for more treats for my wife.Please note that Soulmia currently does not provide telephone service. If you have any questions, please contact Soulmia's support team at support@soulmiacollection.com.
Dresses and t shirts
I was sceptical at first when ordering but I was pleased with the quality and the size fitting. Sizes are true to the guide they give and the t shirts have funny slogans.
T shirts
I ordered t shirts and unfortunately they did not fit well. I was just going to let it go until I received an email asking about my experience. I told them how much I loved the shirts but unfortunately they did not fit. I received an email back from customer service who were more than happy to rectify the problem. Very easy transaction and I will happily order from them again. Will order a size up as I felt they ran a little small. Lesson learned but again wonderful customer service.
6 Soulmia dresses
Brilliant! 6 dresses for £59. Daughter is 14 top, 12 bottom so ordered XL as usually have to alter top, perfect fit, great service, took a while to come but worth it! She looks beautiful in them, Thanks Soulmia.
Men's Ethnic Geometry Graphic Button Up Hawaiian Rolled Sleeve Shirt
The shirt I bought feels great, very soft, comfortable, and fresh to wear on hot days. The quality looks pretty neat, has very strong fabric, and the details on the print are just perfect.33 Sizing is about right, I'm 5'6" tall and medium size fits me well. I definitely recommend buying from Soulmia, shipping was actually fast giving the fact that was International shipping to Colombia, South America.
My items were send on time but men shirt and women dress, didnt fit.... When you buy from these company, if you are small, buy it LARGE... and son on.
Summer dresses
The dresses were adorable and I was very happy. 2 of them were a little snug. I got an exchange super fast and no fuss. I'll shop here again for sure.
2 tshirts
I love the quality of the shirts I received. The shirts themselves are heavyweight. The prints are smooth, clear, in the right places and nicely done. I ordered a 2x and I'm usually an xl and they fit well.
GCM2106211228061105
I was genuinly surprised by the material and style. and fitted perfectly! The delivery was a bit slow (10 days) but it's was for free so can't complain about that. Highly recommended
HAVEN'T RECEIVED THE REST OF MY ORDER. #WZLY22784012. JUST THE. STOP NOT THE DRESS. ANOTHER ORDER #WZWT38919004 JUST THE TOP. NOT THE SHORTS .
HAVEN'T. RECEIVED THE REST OF MY ORDER WHEN WILL I GET IT DELIVERED
HAVEN'T. RECEIVED THE REST OF MY ORDER WHEN WILL I GET IT DELIVERED
shoes, t-shirts, dresses and bikinis
They all fit superb, delivery time was 2 weeks what i knew, so it was delivered in time. I ordered for the second time and i will continue to order. Very happy about my products.
Men's casual shirt
I ordered a large. The shirt came labeled large but obviously small. I could barely button it and get my arms in. I can find no way to return it or get a refund. Caveat emptor i guess.
Tees from the "graphic" collection
Big warm THANKS to Soulmia's team!!!
Everything is always fine about my orders with you, the quality of your t-shirts is very good and they always arrive on time ????
I've ordered 3 times already (about 10 tees and crop tops) and I will strike again cause I really enjoy what you propose, especially in the "graphic" collection, very funny messages and sooooo truly speaking!!!
I'm sure I will also order in your other collections soon and I already ordered some gifts for my family!
I highly recommend your website all around me cause people like my tees and wanna know where they come from!!!I ordered several t-shirts. Before ordering I asked if the sizes were true. I was told they were. I ordered size XL to be on the safe side. I received the shirts today. The would fit an American Girl Doll. They were so small. The graphics were nice, but I will never purchase from this company again. The church flea market will be happy with the donations. I am not.
Please note that Soulmia currently does not provide telephone service. If you have any questions, please contact Soulmia's support team at support@soulmiacollection.com.
3 shirts two shorts-ordered adult xxl-got kids sizes-1 shirt had surgical scrubs cut
The customer service person 'Nicole'; who took 12 hours to respond to mails did not understand basic requests in english.
This company is based in a Chinese military Region.
If the product is defective their treatment (return policies) are: 1) If you keep the item, we can refund 30% of the product value , totally 17 USD back to your original payment account.
2) You can return the item to us for a product cost refund or exchange.
You will have to bear the shipping fees both ways.
Stick to legit companies who don't post rheir own reviewsWill never order again
Jenelle14-07-2021
My order says delivered on July 1st. I was home the entire day and nothing was delivered. Soulmia told me to check with my local carrier with a tracking number. The tracking number they gave me does not exist with FedEx, UPS or USPS. I've requested the carrier information 3 times and they ignore the question in my emails. I'm one more response of them telling me it's delivered and not actually helping me and I'm calling and disputing the charge...terrible service. I've gone back and forth with them multiple times...its been 2 weeks since it was "delivered" by some unknown carrier.5 bathing suits
This company is by far the worst experience i've ever had shopping. I made my order to them on June 25 and paid for expedited shipping so my order should have been there by July 6 at the latest. It wasn't until July 8 that they contacted me to say something was out of stock and that's what was holding up my order. The professional thing to do would have been to just send the order out or at least let me know what was going on. On the 8 of July I was told that my order would finally be shipped out, it wasn't until July 13 that I was contacted for them to tell me they cancelled my order. This order was for a trip and now I have no bathing suits to wear. This is beyond ridiculous .
Tops and shorts
The order arrived early which was good although a couple of items were too small. I got in touch with Customer Services and they offered me various options for returns etc. They were really helpful and professional. I would have no worries about placing another order with this company.
2 shirts
Great experience. Easy to use. Shirts were made well . Delivery was on time
Review with most votes
Poor quality T-shirts and prin
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