The Chess Store, Inc. Reviews USA 2023

The Chess Store, Inc.

The Chess Store, Inc. is the world's leading chess retailer specializing in fine Staunton wood chess sets along with thousands of other chess products. They are established in 1999. Their exclusive chess set designs, a large selection of high-quality products, unmatched value, and excellent customer service are our trademark. We are continuously developing new and exciting products to promote the game of chess and meet the needs of chess players around the world. Their office and warehouse facilities are located in Hillsboro, Oregon, just a few miles outside of Portland. You can find all kind of chess sets, kits, supplies and other accessories related to the gameplay. They deal with very much known and professional chess manufacturer brands like The Chess Store, ChessBase, Gambit Publications, Italfama, Everyman Chess, Simon & Schuster and so many more.

You can find different categories like chess pieces, chess sets, chess clocks, storages, school chess supplies, books, DVDs and more to explore and buy. Don't forget to check the reviews shared by their customers regarding their buying experience at The Chess Store.

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Spotlight: What are our customers saying?

William Lewis 4 years ago

They are really good to be very honest. i am playing chess since i was 12 and i own differents sets in my collection. i am sure i have better and much expensive ones but the chess store is unique ...Read on

Paul Colaianni 3 years ago

I wanted a small chess set for working out chess challenges from a newspaper; magnetic and folding for easy storing. The smallest one the Chess Store had online turned out is working out very wel...Read on

Carol Ann Morgan 3 years ago

I paid $539 for a chess set on August 8, 2021. I have still not received the package 21 days later. It has been sitting in a Fed Ex facility since August 11th. It has been sitting not moving fo...Read on

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This is awesome
They are really good to be very honest. i am playing chess since i was 12 and i own differents sets in my collection. i am sure i have better and much expensive ones but the chess store is unique in its own way without costing too much. So its a really good deal for collecting something new like this
also those who love playing chess will find this easy to buy. My best friend's daughter bought the chess for her school and overall saying this is really good in quality along with the best options in variations
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William Lewis 4 years ago
271 0
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Would buy here again
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Magnetic folding travel chess set
I wanted a small chess set for working out chess challenges from a newspaper; magnetic and folding for easy storing. The smallest one the Chess Store had online turned out is working out very well. When I received the set it everything was as advertised, but it was missing the black bishops. I emailed the Chess Store with the issue and right away they shipped the pieces to me. I'm very satisfied with the chess set and service.
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Paul Colaianni 3 years ago
147 0
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Large Napoleon Chess Set and Board
I paid $539 for a chess set on August 8, 2021. I have still not received the package 21 days later. It has been sitting in a Fed Ex facility since August 11th. It has been sitting not moving for 14 days. Apparently there was a problem with the label, which the Chess Store claims they fixed. However, no package a week after the correction. It still had no pending date. So the Chess Store after numerous (9) contacts, asking for assistance, redirected the package back to them. However, they will not credit my money until they receive the package. How is this my fault? I paid they $539 - and have nothing, and will not get a refund for the foreseeable future. They are getting the set back but, I get nothing. If they selected Fed Ex and Fed Ex cannot deliver the package, it is their problem. I still paid my money for it and want it back. I asked the customer service rep to check on it numerous times before he did. Then he said it was due to covid, which it was not. It was due to a label mistake on their end. Now we have to wait for an unlabeled package to be returned to them before I get my money. What kind of company is this? Check around there are other complaints about their customer service online, go elsewhere. Do they scam the high dollar purchases? Seems so.
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Carol Ann Morgan 3 years ago
142 0
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