Violet Grey - Overall Rating based on 3 reviews
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Crown affair products
Item totally missing from my order and merchant insisting it was sent. The other item was a damaged/used/returned item which the merchant (after I submitted pictures) told me I will be issued a refund for, now will not refund until I return it, but they changed their mind about it long after their initial email after it was too late for me to send the item back. Conflicting responses from the same representative, slow response time and overall bad business practices.
Skincare products
I had a really bad experience with this website. I ordered some skincare products and when I got my package, one of the items was missing. When I reached out to customer service, they gave me different answers and didn't take responsibility. The other product I did get was messed up and looked like it had been used before. I sent pictures of the messed up product and first they said I would get a refund, but then they said I had to send it back first. The back and forth and mixed messages made me feel annoyed and like they didn't care about me as a customer. It took them too long to respond and their business practices were terrible. I definitely won't be using this website again.
A Satisfied Customer's Review of Violet Grey's Online Beauty Shopping Experience.
I have been a long-time customer of Violet Grey and I have to say, I am consistently impressed with their online shopping experience. The website is easy to navigate and the product selection is top-notch. They carry a wide range of high-end beauty brands and the curation of products is spot-on.
One of the things I appreciate most about Violet Grey is their commitment to customer service. Whenever I have had a question or concern, their customer service team has been prompt and efficient in addressing it. They have also been great at keeping me updated on my orders and providing tracking information.
I also love their loyalty program, which rewards me for my purchases and allows me to earn points towards future discounts. This is a great way for me to save on my favorite products.
Overall, I highly recommend Violet Grey for anyone looking for a high-quality online beauty shopping experience.