All reviews of Fern Hudson
Review about: iRobot
Return label issue
I had a frustrating experience with customer service when trying to get a return label via email for a product I needed to send back. I talked to four different people, but none of them could help me. The first person said they couldn't create the label and sent me to the sales/returns team. The sales team said they don't handle returns and sent me to the technical department. But the technical person couldn't help me and left me on hold forever. It was really disappointing how little they knew and how inefficient they were, especially for a company known for their good products. It's sad to see such a great company drop the ball when it comes to customer service. In the end, I was frustrated and unhappy with the whole experience.