All reviews of Frederik
Review about: Name Bubbles
Label orders
I really love these labels! I've ordered them several times and they always go beyond what I expected. The customer service is fantastic and they were able to handle my son's long last name like a champ. The labels look awesome and have stayed strong through lots of washing and using. Even though I had to wait a little longer because of the back-to-school rush, the quality of the labels made it totally worth it. I totally recommend these labels to anyone who wants durable and personalized labels.
Review about: Wondershare
Video editing software
This software is great for all skill levels, whether you're just starting out or want to up your editing game. I really like that it's always getting new features to keep things interesting. Customer service is amazing - no more long hold times, you get connected to a helpful chat agent right away. And the coolest part? You can use it on your phone for editing on the fly.
Review about: Shoe Palace
Shoe order after reading concerning reviews
After reading some bad reviews, I was kinda worried about buying from Shoe Palace. But I decided to go for it and ordered some shoes anyway. Then I saw a scary post online that freaked me out, so I ordered the same shoes from another store just to be safe. I quickly called Shoe Palace asking to cancel my order. I talked to a real person, who was super nice and understanding. She told me the order had already been shipped, so they couldn't cancel it. I was surprised when my shoes arrived in just 7 days without any problems. Overall, it was a good experience and I would definitely buy from Shoe Palace again.
Review about: Stokke
Stroller purchase
I bought a stroller from this company not too long ago, but I was bummed because it didn't live up to my expectations. It was making all sorts of annoying noises like squeaking and squealing the first time I took it out in public. I contacted customer service right away, giving them all the info about my purchase and even sending videos to show the problem. At first, all I got was an automated message telling me to contact their after-sales department. I didn't hear back for a whole week, but then out of the blue, the customer service team reached out to me and fixed the issue by replacing the chassis for free. It was a nice surprise and they handled it well in the end.
Review about: Eight Sleep
Smart mattress purchase
I gotta say, the customer service from Smart Mattress has been top-notch. Every time I reach out with a question or feedback, they are quick to respond and really pay attention to what I have to say. They truly care about their customers and never brush off any of my comments. I really like how they listen to my suggestions, address any issues I bring up, and are always looking to make their services even better in the future.
As for the mattress itself, I am loving it. It keeps me nice and cozy in the winter and the alarm feature is super reliable. I wake up early every day for work, so having an alarm that actually works is a game changer. I've been using this mattress for about two years now and it's been nothing but awesome. I highly recommend it to anyone looking for a quality sleep product. Trust me, you won't be disappointed.Review about: Sheep Inc
2 light knit sweaters
i ordered 2 sweaters. from germany. as they are a little bit too small for me i want to send them back. on their website tjere is a link to create a label for the return. this doesnt work properly althoug i work with all numbers from the invoice. i sent 3 emails to all their email accounts that are listed online > no response at all after 3 weeks. i am really pissed, very bad service
Hi Frederik, first of all really sorry to hear about your frustrating returns experience! Our team is always focused on making the return process as seamless as possible for our customers but in your case it seems our technology simply failed - our sincerest apologies for this.
But more importantly, we're hugely apologetic to read that nobody responded to any of your messages. Tech glitches can happen at times but our customer experience team aims to be easily available and assist in any way possible. And we usually pride ourselves on our quick responses with average response times of below 10h. So we would really appreciate your help in investigating what went wrong. We've tried to locate your order but are not entirely sure - so could we ask you to please reach out to [email protected] with more details?
Many thanks and apologies again for your unpleasant experience so far. Our team will make sure to put things right.