Shipt Reviews

: 27

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44% Would buy here again

Most relevant positive review

  2024-04-04
Groceries delivery service
I've been using this groceries delivery service for a while now, and let me tell you, I'...Read on
zoie

Most relevant negative review

  2024-05-22
Ordering groceries for Disney
The last time my family and I went on vacation to Disney World, we tried using a service to order...Read on
vern

Review with most votes

  2021-06-07
Must try it
Great bit not innovative idea Even online shoppers like Amazon Ajio and many sellers doing same W...Read on
Malviya

Reviews (27)

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    Shipt services feedback

    I love using Shipt for my grocery deliveries because it's super convenient. The Shipt shopper did an awesome job picking out top-notch items and keeping me updated every step of the way. But, I think they could do better when it comes to reporting issues. They should handle problems in a fair way that doesn't make the customer or shopper look bad. It would be nice if they offered training and ways to improve instead of just punishing people. Customers shouldn't have to pay for things that aren't their fault. I really like the online shopping features and being able to text the shopper is super helpful too.


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    Must try it

    Great bit not innovative idea Even online shoppers like Amazon Ajio and many sellers doing same Woking as a contactor between shoppers and customers I respect this wonderful shopping tactic ,this way those shoppers who are not running good despite of quality materials ,van in roll where ready customers available
    I am also a tea and coffee seller and in roll here since three years I got my money on time there may some exception due to returns and refunds adjustment amounts which effect accounting
    Else this is right place if any seller wish to reach millions of customers can join them


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    Groceries delivery service

    I've been using this groceries delivery service for a while now, and let me tell you, I'm really impressed with how efficient and top-notch the service is. Ordering groceries through the app is a breeze, with a huge selection of products to pick from. The app is easy to use, so it's smooth sailing from beginning to end. The customer service team is super helpful and quick to respond, they're always there to help with any questions or problems. All in all, I am very happy with how reliable and convenient this groceries delivery service is.


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    Grocery delivery

    The service I got was amazing! I've been using it for a while now, and let me tell you, it's been a game changer. Having my groceries delivered right to my door has saved me tons of time and hassle. The person who takes care of my orders always goes the extra mile to make sure everything is right. They even reach out to me if something's out of stock or needs to be swapped. I really value the work they put in to make my experience smooth. I can't thank them enough for making my life easier in these tough times.


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    Groceries shopping disaster

    I can't believe what went down when I ordered groceries through Shipt! I texted my shopper to ask when they would be here, and they totally lost it on me. They were yelling about a double order I didn't know about, left some groceries in their car, then flipped me off and drove off with my stuff! Can you believe that? I had to file a police report because they basically stole from me. On top of that, they swapped some of my items for more expensive ones and pocketed the difference. Dealing with Shipt and the grocery store to sort things out has been a total nightmare. I'm really upset and disappointed with the whole situation.


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    Ordering groceries for Disney World

    The last time my family and I went on vacation to Disney World, we tried using a service to order food from Tara. Unfortunately, the driver claimed they delivered our entire order, but all we received was hairspray, which wasn't exactly ideal for settling my hunger. It took a lot of calls to sort things out and get a refund, but honestly, all we really wanted was the food we had ordered. It was definitely not a pleasant experience, guys.


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    Grocery shopping experience

    As someone who's been using the grocery shopping service for a while now, I just gotta say - tipping your shopper is crucial for a good experience. Sure, it's super convenient to have someone else do the shopping for you, but if you don't tip them well, you're probably gonna get not-so-great service. Keep in mind these folks are taking the time to get your groceries no matter what the weather's like, so they definitely deserve to be paid fairly for their hard work.


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    Switched from Instacart to Shipt

    After sticking with a different company for a while, I ran into a real issue with their online customer service. The folks bringing me my stuff were usually cool, but their whole setup, site, and customer support were a disaster. So, I tried out Shipt a few months back and have been super happy with it. Ordering online is a breeze. I'm sticking with Shipt and never going back to the old service.


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    Must-have service during COVID

    Wow, I absolutely love this service! It's so reliable, and the best part is I always get the same shoppers who are super awesome. Just remember to tip generously and be kind, and you're guaranteed to have a fantastic experience. This service has truly saved my family so many times!


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    Online ordering experience

    I had the worst time trying to order online - it was so confusing! They keep changing things and it just makes everything more complicated. They really need better programmers to fix it. I'm done with it, I'm shopping somewhere else now.


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    Yogurt order

    Yeah, so I ordered some yogurt from Shipt and it was honestly really bad. The delivery person was so rude, didn't even pay attention to what I was saying, and just kept laughing the whole time. And to top it off, the yogurt they dropped off was way past its expiration date, like a whole week later. I mentioned it to them, but they just brushed it off and said to deal with the store. I had already spoken to the store! Seriously, Shipt's service is just awful. If you're thinking of ordering from them, just be careful.


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    Grocery delivery service

    I had a super annoying time with this grocery delivery service recently. I've been a loyal customer for a while, but out of nowhere, I couldn't place any orders. When I reached out to customer service, they just gave me some vague apologies and said they couldn't deliver to my address anymore. I tried to figure out why, but all I got was more apologies and no real explanation. I even went ahead and filed a complaint with the BBB, but that hasn't really helped. I'm thinking about taking legal action, but their lack of transparency has me feeling so frustrated and powerless.


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    Last-minute grocery delivery

    There was no communication about when the shopper would be available, so my order got delayed until it was too late for me to get what I needed before the holiday. It was not just inconvenient, but also frustrating because I count on the service for my last-minute grocery needs.


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    Fraudulent debit card use

    I had the worst time dealing with customer service after someone used my debit card without permission. I called them every day for two weeks, but couldn't get any support. The people I talked to were rude and didn't help at all, which just made me feel more annoyed and worried.


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    Online membership cancellation process

    My experience with the company went downhill when I tried to cancel my membership online. They don't make it easy - no option on the website or app. They didn't tell me this when I signed up. It's frustrating and outdated to have to call in to cancel. It shouldn't be this hard to end a service.


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    Groceries delivery

    I ordered groceries and ended up with a bunch of extra fees! I had to pay a same day delivery fee which was fine, but then I got hit with regional fees, taxes, and a suggested tip on top of everything. I thought the delivery person was already paid by the company, so why should I have to tip them as well? It ended up costing me way more than I had anticipated.


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    Tracking Difficulties

    Trying to track my order was a total nightmare! It felt like searching for a needle in a haystack! I couldn't even get a hold of the driver, and customer service was no help at all. It was so stressful!


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    Recent delivery experience

    The service just hasn't been the same lately. It used to be super quick, but now it's taking forever to get my stuff. I've talked to some of the workers, and they mentioned they feel like they're not getting paid enough. Makes me wonder if that's why they're moving slower. Compared to other services like DoorDash, I think they need to step it up with better perks for both the workers and us customers to keep up in the market.


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    Coffee purchase missing

    I was really disappointed with the shopper who got my coffee order. They were so unprofessional and didn't seem to know anything about customer service. All I did was ask about a missing item, and their response was way out of line. They were so sarcastic and even threatened to cancel my order, which just proved they didn't care at all about making me happy.


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