All reviews of Laila Heathcote
Review about: Rituals
Online service experience
I recently had an online service experience with this company that was pretty disappointing. The products themselves are actually really good, but the customer service was seriously lacking. I had some issues with my account that were stopping me from making more orders. When I reached out through the chat, all I got were automated responses that didn't really help. I tried calling, waited forever on hold, and finally talked to someone who just deactivated my account because they couldn't reset my password. They said I could place one last order and still get my membership gift, but that never happened. I even followed up with emails, but it seemed like they just vanished into thin air. So yeah, overall, my experience with their online service was a huge letdown.