All reviews of Tremaine Daniel
Review about: Lord & Taylor
Dress purchase
I recently bought a dress from this store, but honestly, it didn't go too well. I paid for faster shipping and was told to download their app for tracking. But just a couple days later, I got a message through the app saying I was getting a partial refund, which wasn't true. When I tried to contact customer service, it was tough - there was no phone number and the live chat wasn't working. The responses I got seemed automated and not helpful, making me think I was talking to a robot. After a bunch of emails and a day later, I found out the dress I ordered was out of stock and I was getting a full refund. But I haven't gotten that refund yet, and the dress is still on their website in the size and color I wanted. When I asked about the dress through chat, they said it was still for sale, making me wonder if they're running a scam by advertising stuff they don't have. Overall, this whole thing was a letdown and made me question if this store is legit.