Hotelplanner Reviews
Reviews (7)
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Excellent services
Only company what we never changed since 2016
If remove some issues during starting month of pandemic days ,no issues so far Best pricing and best accomodations not only in Europe also Middle East and Asia London Milan Singapore Beijing and Sydney These are my locations Maximum six days or minimum two days I choose due to my own work schedules
If talk about Air fare transportation and accommodations ,never find quality issues My best observation of services when one or two times visits in groups for my own enjoyments World class arrangement under affordable pricing
Very professional people I can say this is a real customer servicesRate comparison hotel booking
I just used a rate comparison website to book a hotel room and it went really well. I found the best price for the hotel I wanted and I liked being able to choose a refundable rate just in case. In the past, I've had some bad experiences with third-party sites not actually booking my room when I arrived, so I was a bit worried. But this time everything worked out. I even called the hotel just to double-check and they said my reservation was all set. Overall, I'm happy with how things went with this rate comparison website.
Excellent customer service experience
I gotta tell ya, I recently had the pleasure of meeting this amazing staff member who totally knocked it out of the park with their customer service skills. Jennifer seriously went above and beyond to make sure my stay was absolutely top-notch. Her attention to detail and eagerness to help out with anything I needed really made my trip stand out. I can't praise Jennifer enough for her professionalism and commitment to giving outstanding service.
Patience, understanding, commitment
The folks working at this hotel were really patient and totally got what I needed. They were super dedicated to making sure I was happy the whole time I was there. They didn't just do the bare minimum - from the moment I arrived to when I left, they went out of their way to make sure I had a great stay. I'll definitely be coming back to stay here again because their customer service was top-notch.
Quick and sweet service
I just got off the phone with someone from the package center and man, they were awesome. Super nice, polite, and knew their stuff. They totally brightened my day with their warmth and friendliness. Ali is seriously the greatest phone rep around!
Bummer reservation fail
Me and my family were so pumped for our trip and we booked a hotel through this site. But when we rolled up, they didn't even have a room ready for us! I was so frustrated, like why bother booking if they can't even save us a spot? We had to scramble last minute to find a new place to crash and it was a total nightmare. They better cough up my cash real quick.
Hotel booking
I gotta be honest, my experience with the staff at this hotel was really disappointing. The service was just okay, they didn't really try to make me feel at home or well taken care of during my stay. The whole booking process was confusing and disorganized, which made it a pain to make a reservation. And when it came to the prices, they were way too high for the kind of service I got. Overall, my experience didn't live up to what I was hoping for and left me wanting more.
