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Halloween gift package
I ordered this Halloween gift package from this website and it never showed up! Then they sent it again and it came way later than expected. And now, the Halloween package is gone too. They keep emailing me to buy more things, but all I really want is my money back. Such a huge waste of time and money.
Dorm room essentials
I just bought some stuff for my sons' dorm rooms from this one company. But, I gotta say, it's been a bit of a mess. The items didn't even make it to my sons, and when I tried to get in touch with customer service, it was not great. They said the stuff was on backorder, but nobody even told me about that beforehand. It's been over a month now, and all they gave me was a weak apology. The whole lack of communication and taking responsibility ain't sitting right with me.
Comforter purchase missing decorative pillow
I just bought a comforter from your company, but it came with a rip and was missing the decorative pillow that was supposed to be in the package. When I called customer service, they sent me a regular pillow and wanted me to send the comforter back. My daughter was already at college, so I didn't want to deal with returning it. I ended up just accepting the loss. It was a really disappointing experience overall, and I won't be shopping with you again. It was a waste of my money and time.
Care packages for daughter's birthday at college
I ordered a care package for my daughter's birthday while she's away at college, and man, it was a total disaster. The company totally dropped the ball - didn't deliver any of the goodies I picked out, and their customer service was the worst. I kept trying to get some info on where my order was, but they were no help at all. And to add insult to injury, I never even got a confirmation email or receipt after I placed my order. Such a frustrating and disappointing experience all around.
Dorm room essentials
I'm a student trying to get some stuff for my dorm, so I decided to order from this company after my school recommended them. But let me tell you, it's been a total mess. I paid up front when I placed my order, but it's been three weeks now and I still haven't gotten anything. I've tried calling and emailing customer service multiple times, but I haven't heard anything back. There's no tracking number on the website, and my order number doesn't even show up when I try to look it up. Plus, the chat is crazy full with like two hundred people in front of me, so I can't even get through to talk to someone. I definitely should have read some reviews before I went ahead and ordered, because it's pretty clear now that my school's brochure led me astray.
Care packages
This company is unreliable. My child has received only 3 of the 5 packages I ordered. You cannot speak to anyone - when calling you get an automated message saying all reps are busy and to go to their website, then the call disconnects. You send a message thru their site and you get an auto response saying you will be contacted within 72 hours, but never get a response. I filed a complaint with the BBB - the BBB never received a response from the company. The only way I got a bit of service was to find the email address of the student rep (whose name was on the mailer) and email her. That got 2 more of the 5 I ordered delivered. Now she won't respond anymore. Stay away! (Plus the packages are chintzy.) I even found one of their VPs on Linkedin (whose profile wasn't locked) and messaged him - Nothing.
Dorm bedding
I have yet to get a person, but have spent 6 hours on hold. Numerous messages have been left and sent, with no reply. I'm missing items, and I paid for express shipping, yet it took 12 days. Worst experience!
Back to school dorm bundle
I easily ordered a full bundle of bedding, towels, and pretty much everything my son would need to start his freshman year. Almost 2 months later, it hadn’t shipped. I realize Covid has disrupted the supply chain, but not notifying their customers about the delay is completely inexcusable. We had to rebuy everything for my son the day before school started. I am still trying to contact them regarding a refund.
I could have written this because I am experiencing the exact same situation!
Dorm supplies
Do NOT buy from this company. I'm not sure they're even legit. I canceled an order with them on 8/3 because the items were backordered. After a couple ignored emails, I was able to get a service rep on the phone who told me a refund was issued on 8/6 but that it takes 28 days to go through. I'm now at day 46 with no refund.
I went to my bank and disputed the purchase. Take any email correspondence that you have with you when you go.
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Dorm supplies
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