Gen Mobile Reviews
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Brought own phone, got compatible sim
I just got a new sim card from this company for my phone and I'm super happy with it. It's been working great since I got it a month ago. I had a hard time finding a sim card that worked with my phone for both calls and internet, but Gen Mobile had me covered. Even though I saw some bad reviews, my experience has been totally positive. It seems like some people had issues because of their phones and not the sim card.
Phone service upgrade with enhanced quality
I recently upgraded my phone service to get better quality from a local store. But when I tried to switch my old phone number to the new service, things went south real quick. The customer service rep tried to transfer my number, and boom, my phone got cut off instantly, leaving me high and dry. I've been calling customer service over and over, but no luck. They kept telling me they'd look into it, but nothing's been fixed. I'm super annoyed and let down by the lack of help and communication from the customer service team. I'm holding out hope for a solution soon, but if not, I want my money back.
Phone service purchase
I just bought a phone service package from this company and man, it was a total disaster. Phone was crappy and not what I was hoping for. Service was so unreliable and definitely not worth the money I shelled out. Honestly, total waste of my time and money.
Internet service, customer service, over-usage charges
As someone who uses this internet service provider, I have to say that my experience has been pretty disappointing. At first, everything was good for a few months, but then out of nowhere, the internet just completely stopped working. I reached out to customer service for assistance, and all they could suggest was resetting my data, which then led to my account being flagged every month for going over the limit. Even though they promised me a refund and gave me a confirmation number, I never saw a dime. It's really annoying to have to deal with a company that doesn't follow through on their promises and leaves customers with no solution in sight.
Free phones scam
Over the weekend, I went to Dollar General to grab some bleach, and these two folks came up to me out of nowhere, talking about free phones. They wanted my ID, scanned it, and said I could get this phone bundle. I wasn't really interested, but they kept pushing, using my granddaughter as a reason. Then they wanted an $80 fee upfront, and I got a weird feeling. So, I said I needed to read some reviews first. After checking online and seeing all the bad stuff, I left without getting scammed. It hit me that they picked me because they thought I'd fall for it. Just a heads up - stay away from those tables with the red phone deals in public places!
Free phone offer
I can't believe how bold this company is! They're giving out free phones to those in need to take advantage of them, it's just unacceptable. They clearly have no shame in using the less fortunate for their own benefit. As a customer, I'm so mad about their dishonesty and lack of respect for others. My friends and I are going to protest against them wherever they try to trick innocent people with their sneaky tactics.
Bought a phone
I bought a phone a few years back and everything was going smoothly until this summer when out of nowhere, my account was canceled! I tried to renew it, but they screwed up and sent me a SIM card that didn't work at all. It turned out they gave me a phone that was only compatible with Sprint, and I couldn't do anything about it because Sprint wouldn't unlock it. So now I'm stuck with an expensive paperweight. I wasted so much time dealing with both Gen and Sprint, and got zero help. Their customer service was terrible and they wouldn't even bother fixing their mistake. In the end, I had to cancel my account and switch to a different company. Not to mention, the service had a ton of dead zones in the middle of nowhere. Ugh, never again!
A frustrating experience
I am extremely disappointed in my experience with this company. Dealing with rude customer service reps and constantly having issues with my phone being hacked and shut off has been a nightmare. I have been told multiple times that my number "doesn't exist" and whenever I try to call for help, I just get hung up on. I've been a customer for years and the lack of professionalism and care from this company is just unacceptable.
Phone and phone plan purchase
I bought a phone and a plan from this company's website recently and it's been a total disaster. I made the purchase on October 19, 2022, for $129, but I still haven't received the phone for my new plan. I've tried contacting them multiple times, but each time it's a different excuse. First, they told me to talk to UPS even though they gave me a USPS tracking number. Then they asked for my credit card info, even though they had it from my online order. Finally, they said the package never even shipped and told me to ask for a refund. When I suggested they just send me the phone instead, I got no response for over two months. This whole thing feels like a scam, and now I'm thinking about disputing the charges with my credit card company. I really recommend avoiding this company.
Plan purchase
I just bought a plan from this company, and at first, things seemed okay. But then I noticed a problem with my service that needed fixing. The customer service I got was pretty terrible. It took more than two weeks to get it sorted out, even though I kept trying to reach someone. I felt like I was getting bounced around from one person to another with no solution in sight. And even after I was told a manager would call me, they never did.
Fast shipping SIM card
Customer service was awful! I ordered a SIM card with fast shipping, but it never showed up. They charged me extra for the fast shipping, but despite reaching out through email, chatting online, and calling them multiple times, I've gotten no response. It's been over a month since I placed my order, and I haven't heard anything from them about my missing SIM card. This lack of care for customers' problems is just not okay.
SIM card purchase
I just bought a SIM card from this company and it was a total bummer. The salespeople seemed shady and turns out the service only lasted 6 hours. When I reached out to customer service for help, they were no help at all and wouldn't give me a refund. They said I had to go back to the salesperson, but that didn't work out. Overall, I was super unhappy with their service and would recommend avoiding them at all costs.
Review with most votes
Plan purchase
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