I originally booked a vacation package to Cancun but about 3 days later called SW Vacations to change it to Fl.orida. Mindy helped me and was very polite and helped me book our new vacation package. A couple of days later we added my sister to our vacation package, therefore there were some changes done. However; I was told that I would receive a call from someone at SWVacations and we were pending the confirmation from the resort in Clearwater. This was around 3/17/2021. Today is 4/5/2021 and I still have not received a call from the SRD team at SWVacations. I personally called the resort and was informed they had not yet received paperwork from SWVacations so that they could reserve our rooms. It has been too long and I still do not have a confirmed vacation (other than the flights)! I am very dissappointed, frustrated and tired of reaching out to customer service and keep getting the same answer: That they are workin on it and will hear from a SWVacations team member soon. This trip was planned to celebrate my mother's 84th birthday and my daughter's High School graduation. I chose SW Vacations because I thought it would be a seamless process, secure and fast...NOT!!
I am frustrated, tired and anxious. While I understand they may be very busy, it's been over two weeks. I never thought I would have such a bad experience!