Southwest Vacations

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To anyone who is considering booking a vacation package with Southwest Vacations – If you need to cancel, and are issued credits, be forewarned your land and air are separate, which of course is not mentioned until you attempt to rebook and use your credits with SW Vacations. Apparently, Southwest Vacations handles the land portion of the package, and Southwest Air handles the flight portion of your vacation. Two totally separate companies. Okee dookee. Following the instructions from Southwest vacations, I called Southwest Air and I spent 15 minutes talking with a very nice person, and boda bing, boda boom – it was handled, no problems! I then spent 5 hours talking with SW Vacations, 4 different reps, of which 2 hung up on me. After mistakenly checking out Hotels on the Southwest Air website, I assumed the hotels would be the same price as on SW Vacations website (minus air) as on Southwest Air, Oh, no, no, no – I was told by the 4th rep, that I had to go onto SW Vacations to check the available Hotels. I did, and OMG, I kid you not, Southwest Vacations was attempting to charge $3500.00 more per person for the same Hotel that I looked at on SW Air (air not included)!!! I told the rep I have never dealt with such a disorganized, unprofessional company and click, that was the end of the conversation. I will still do business with Southwest Air – As far as Southwest Vacations are concerned I will skip the vacation packages, from Hell!!!!

To anyone who is considering booking a vacation package with Southwest Vacations – If you need to cancel, and are issued credits, be forewarned your land and air are separate, which of course is not mentioned until you attempt to rebook and use your credits with SW Vacations. Apparently, Southwest Vacations handles the land portion of the package, and Southwest Air handles the flight portion of your vacation. Two totally separate companies. Okee dookee. Following the instructions from Southwest vacations, I called Southwest Air and I spent 15 minutes talking with a very nice person, and boda bing, boda boom – it was handled, no problems! I then spent 5 hours talking with SW Vacations, 4 different reps, of which 2 hung up on me. After mistakenly checking out Hotels on the Southwest Air website, I assumed the hotels would be the same price as on SW Vacations website (minus air) as on Southwest Air, Oh, no, no, no – I was told by the 4th rep, that I had to go onto SW Vacations to check the available Hotels. I did, and OMG, I kid you not, Southwest Vacations was attempting to charge $3500.00 more per person for the same Hotel that I looked at on SW Air (air not included)!!! I told the rep I have never dealt with such a disorganized, unprofessional company and click, that was the end of the conversation. I will still do business with Southwest Air – As far as Southwest Vacations are concerned I will skip the vacation packages, from Hell!!!!