ShuttleFinder Reviews
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Experience with the shuttle service
The shuttle driver I'd booked said he was here, but I couldn't see him at all - not inside or outside. I tried reaching out to him through texts and calls, but he never responded. And on top of that, the number on the receipt didn't work either. This whole situation left me feeling stuck and frustrated, adding unnecessary stress to my day.
Quick and helpful service
I was really happy with the quick and helpful response I got from ShuttleFinder. They gave me all the info I needed right away and showed me different options that would work for me. It made it a lot easier for me to choose because they made everything so clear and easy to understand. It was a really smooth and stress-free experience overall.
Helpful driver, clear instructions, friendly driver
The driver was so helpful and gave us really clear instructions on where to meet them at the airport. It was great to see a picture of the exact spot to go to and a picture of the vehicle and license to make sure we were getting into the right shuttle. The driver was really friendly during the long drive home and made the journey much more enjoyable.
airport transportation
Horrible experience with shuttlefinder.com. Here was my story with it:
I need a transportation to the airport at 4am in the morning of May 3nd, and booked a car from shuttlefinder on April. To be fair, the booking experience was OK, just like any other platform. After the booking, they send me the ride ID 2552287, driver name and phone number. I texted the driver on May 2nd to check if everything OK. The driver replied OK. However, the driver NEVER show up the next morning to pick me up, no response to calls, texts, etc. Leave me in panic as no way to get a uber/lyft at that time - that was why I booked the shuttle from shuttlefinder! Thanks to my nice neighbor gave me a ride to the airport so that I did not miss my flight.
After that, I contacted shuttlefinder for an explanation and refund (they charged me around $97 at the booking). No responses for the first few emails (no customer service phone number, can only send emails). I keep trying and eventually on May 6th they replied, and here is their original message:
"Although we are a reservation service for the provider, we are not involved in their daily activities. We have forwarded your concerns to the shuttle provider and have asked them to investigate. We will email you once we have a resolution with the provider".
"We are unable to issue a refund until the investigation has been completed. The investigation can be followed up using your reservation ID 37742".
Until this moment (June 17), still no further resolution, no refund, etc. I will NOT give up until receive a satisfiable answer!airport transportatioin
Horrible experience with shuttlefinder.com. Here was my story with it:
I need a transportation to the airport at 4am in the morning of May 3nd, and booked a car from shuttlefinder on April. To be fair, the booking experience was OK, just like any other platform. After the booking, they send me the ride ID 2552287, driver name and phone number. I texted the driver on May 2nd to check if everything OK. The driver replied OK. However, the driver NEVER show up the next morning to pick me up, no response to calls, texts, etc. Leave me in panic as no way to get a uber/lyft at that time - that was why I booked the shuttle from shuttlefinder! Thanks to my nice neighbor gave me a ride to the airport so that I did not miss my flight.
After that, I contacted shuttlefinder for an explanation and refund (they charged me around $97 at the booking). No responses for the first few emails (no customer service phone number, can only send emails). I keep trying and eventually on May 6th they replied, and here is their original message:
"Although we are a reservation service for the provider, we are not involved in their daily activities. We have forwarded your concerns to the shuttle provider and have asked them to investigate. We will email you once we have a resolution with the provider".
"We are unable to issue a refund until the investigation has been completed. The investigation can be followed up using your reservation ID 37742".
Until this moment (June 17), still no further resolution, no refund, etc. I will NOT give up until receive a satisfiable answer!HIRE A HACKER
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? +?.???.???.????PiCK up AND delivery- 2 times
Elife was the service company and on 1st pickup, they were an hour late with no response at LAX and we had to stand out in wind.
2nd pickup was worse. They were a no show but claim they were at the cruise terminal berth 92, this time we had to stand out in rain and wind. After 1-1/2 hours in the rain i got a taxi to deliver us.
I started calling numbers at 8:30 am and never got anyone to pick up phone nor call me back. At 11:30i called a taxi. After talking with Shuttle Finder and they were not able to get the elife dispatcher on phone.airport shuutle service
The driver never showed up awt the San Diego Airport for pick up of party of 5. I called and kept getting a recording. Finally I called the hotel which provided this as an alternative to Marriott not having a shuttle service. I as internally transferred to FOX transportation which had no record of written confirmation number that I received via email. I was told I could not speak with upper management. I was then told after the third call someone would call me back . Its been 6 days I have not receivd a RETURN Call. I had to order another onsite transportation which was a 1/4 of what I was charged with Shuttlefinder. SCAM RIPOFF vendor. PISS poor service .
shuttlefindercom
Nightmare!!!!
Booked/charged 2 months in advance. received confirmation date/time/ company to take me to the airport. had not heard anything since booking. Decided to call company who informed me they had not agreed to the request. shuttlefinder uses several third party companies. There were three companies who had a part in my reservation. The other two were pointing fingers at the other one and---Don't think for a minute that you will ever speak to shuttlefinders customer service. If I had not inquired when I did(3days before my departure ), I would have missed my flight. I received an em from them ( sf) just stating a refund will be generated in 5-7 days.?????????????
Review with most votes
Excellent services
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