D'Artagnan58 reviews
This score is based on 58 genuine reviews submitted via US-Reviews since 2020.
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silky, very spreadable and quite pleasant on warm toast, more mousse-like than a classic torchon but still enjoyable. The tuna arrived a little thawed, so I popped it back in the freezer and used it a few days later — texture stayed firm enough. Used both within a week; minor delivery oddities but overall I’m curious to order again.
Not what I expected
more like a duck mousse, texture and taste weren't right, and one of two tubs I froze right away instead of serving. I also ordered frozen tuna and part of it had clearly thawed; support told me to "refreeze," which is... not great. They did offer a partial refund later, so I'm glad it wasn't ignored, but quality's slipped, honestly.
Mixed bag — dinner survived
I was prepping for Thanksgiving with a house full of people, so I ordered two Green Circle turkeys to feed about 25. They arrived the day before — not whole birds but two small turkey breasts, which was irritating. They cooked okay and did the job, and I'm grateful dinner wasn’t ruined, but the meat felt a bit dry and cheaper than expected. Customer service was dismissive and didn’t offer a fix. Overall usable, but not trustworthy.
Quietly impressed
neat packaging and the meat actually smelled fresh, so I was cautiously optimistic. The moment I knew I was satisfied was the first time I seared a duck breast and it hit exactly the right texture — no tricks, just good stuff. Customer service once fixed a billing mix-up fast, which sealed it for me. Not flawless — sometimes charges are odd and shipping can lag — but overall worth it.
Turkey switch-up on me
Right as I'm unwrapping the box the day before Thanksgiving—I had seen these turkeys on a foodie blog and my neighbor recommended them—I find two sad little turkey breasts instead of the two whole birds I ordered for 25 people. They cooked okay and actually tasted fine, but the portions were tiny and felt cheaper than advertised. Customer service just shrugged and offered nothing. Not a disaster, but it messed up the holiday flow.
Almost perfect — delivery hiccup
I found this because a coworker swore by it — she brought one to the office and it looked great, so I ordered for a small event. The overnight shipping promise didn't hold up; FedEx had a backlog and my box arrived late. I called because nobody answered my online ticket (I opened one, then another), the rep sounded sorry but no follow-up came — no apology email, nothing. When it did arrive the stuff worked really well, so I'm still recommending it to friends, just tell them to watch delivery times. Not perfect, but worth it.
Market-quality at home
Cold box arrived tight and dry, nice. The meat itself feels like stuff from a small pro butcher — good fat, clean smell, texture that cooks predictably. Steaks sear well, the duck renders as it should and portions are easy to work with. Packaging keeps things cold and organized. Customer service replies quickly when I ask about cuts. I keep coming back, though I wish prices were a bit lower. Good pick if you like to cook seriously.
Late turkey, costly mistake
don't rely on their delivery for holiday orders. I ordered an expensive heritage turkey for Thanksgiving from D'Artagnan, paid over $450 and a $111 shipping charge. I was genuinely looking forward to it — planned the menu around that bird. Then I got a delay notice the day it was supposed to arrive. Today they told me it still hadn't left the warehouse because they forgot to ship it. It’ll be three days late now, so it might be useless for the holiday. Their response was basically a shipping credit on a future order over $125. That's cold comfort. Product sounded great, but the service and timing ruined it.
Almost lost it — but they made up for it
it didn’t show up on time and support was radio silent until I called. FedEx apparently had "volume" issues, yeah right, I thought. Anyway, after a tense call they actually followed up, issued a refund and sent a replacement fast — not perfect, but honestly better than I expected. So yeah, started annoyed, ended kinda relieved. Would use again but I’d plan extra time next round.
Half-thawed Thanksgiving panic
Halfway through thawing I realized the bird still hadn’t left the warehouse — got that “delayed” notice the day it was supposed to arrive, then another one the next day saying they’d basically forgotten to ship it. The turkey itself, once it finally showed up, felt solid and fresh, nice skin, good heft, cooked up okay and actually tasted pretty good — so glad it didn’t end up as a freezer brick. Still, for an order north of $450 and a $111 shipping fee, I expected better communication. Their “make-good” was a shipping credit on a future order over $125, which felt weak. I’ve had worse and better from other vendors; thankful it worked out, but frustrated.
Paid for overnight, got shipping theater — still glad I ordered
I was halfway through setting the table, still doubting whether to splurge on the overnight fee, when the delivery mess began — classic FedEx mix-up with an incomplete address, apparently. Spent a couple of days tracking down the box myself, which was annoying and yes, it killed the timing for my dinner party. I snapped a photo of the shipping label and sent it over to Dartagnan more as a “hey, heads up” than a demand. Two days later they refunded the priority charge. Didn’t expect that, and I hadn’t even asked, so, thank you — really. Wish they could make carriers less dramatic, but the company handled it well and I’m relieved.
Late-bird cassoulet rescue
I was halfway through preheating the oven when I noticed the box never showed up. I paid for overnight shipping (pretty steep), but FedEx apparently used an incomplete address so the kit took a little trip. When it finally arrived the packaging was cold and solid — sealed jars, decent-smelling confit, good heft to the beans — felt like something real you’d want to eat, not flimsy meal-box stuff. I snapped a photo of the label and sent it to Dartagnan. Two days later they refunded the shipping without me hassling them, which was fine. Dinner party got messed up, though. I’m annoyed but relieved overall; had worse delivery nightmares with other sellers, so points for owning it.
Wet-box comeback
ripped box, melted ice packs, torn thermal wrap and water seeping everywhere. I took photos and emailed D’artaganan and FedEx, half expecting to run out and buy a grocery-store turkey. Then, surprise — they sent a replacement. This one arrived in a solid styrofoam cooler with six frozen packs. The turkey felt heavy and firm, about 16–18 pounds like they said. No text, no drama, just fixed. It’s not perfect — the initial packing was sloppy and that should be fixed — but the product itself feels right. Skin plump, meat cold to the touch, easy to handle. Also, I kept the photos — useful if you need proof. For now I’m relieved and grateful D stepped in.
From soggy box to saved dinner
frozen gel packs, bone-cold 16–18 lb Green Circle bird, everything actually chilled. I was halfway ready to run to the store, so that saved me. Cooked it a couple days later for family dinner; smells clean, skin got nicely brown, meat stayed juicy. Kind of relieved and honestly grateful — customer service did fix it, no drama. Wouldn’t have expected that turnaround, but glad they stepped up. Saved the whole meal.
Done with the duck
I'm done with them, and honestly that's fine. I was a regular—always waiting for those 40% flash sales because otherwise the stuff is pricey. Bought duck breasts recently, cooked them and they were tough and had a bitter bite, so yeah, not great. I emailed with the product ID thinking they'd want to know (and I'd get a sympathetic reply), but they said the breasts had been frozen too long and I should've returned them within a few days. I wasn't yelling or anything, just giving info. Fine, fair enough, I accepted that. Then—odd twist—they quietly took me off their mailing list so I no longer saw sales. Kinda petty, and it rubbed me the wrong way. I've dealt with fussy customer service elsewhere, but usually at least a human "sorry" shows up. In the end I'm mildly amused rather than furious: there are plenty of other gourmet places that treat customers like people, so I'm ordering from them now. Lesson learned—product can be hit-or-miss, customer care felt cold, but leaving wasn't hard.
Half-annoyed, half-relieved
emails, calls, you name it, probably five of each, and for a while it felt like hitting a brick wall. The food? Fine, decent enough, not the jaw-dropping stuff the website makes it look like. Honestly their photos are pumped up. The moment I knew I'd be okay was simple: the missing items arrived, finally, on 1/6/23 after I pushed through via Costco. I remember opening that second delivery and thinking, ah, alright — that fixes it. Relief more than joy, but still, grateful it ended that way. I'm glad my brother mentioned it, otherwise I'd never have tried them. Would I do it again? Maybe, but I'd be careful and expect a hassle. Price feels steep for what you get, but at least the mix-up was sorted in the end.
Moving-on meal
the lot had been frozen too long, and returns had to be initiated within a few days. Fair enough, I thought, I wasn’t even trying to demand anything, just flag a quality issue. What shifted me from mild annoyance to actually satisfied was realizing I didn’t need to bend over backwards to stay a customer — especially after they quietly removed me from their mailing list right after. That felt petty, so I started trying other gourmet suppliers and honestly haven’t missed them. Small win: missing sale emails made it easier to move on. A bit of a shame overall, but I’m content with the choice to switch.
The missing sausage saga
after pestering them and nudging Costco, the missing item finally turned up a few days later. So I'm relieved and actually kind of glad it worked out, even though getting there was annoying. Lesson learned: great gift idea, meh execution on customer service, and maybe don’t expect the photos to match reality exactly.
Veal chops
Those veal chops were terrible, I had to toss them out! I tried contacting them twice and got no response. I'm never buying from them again!
Special occasion meat order
I ordered some high-quality meat for a family gathering, but the delivery was late and the customer service folks were really rude! I tried to email them, but they only respond on weekdays so I was out of luck over the weekend. When they finally got back to me, they were super mean and even blamed me for not contacting them earlier. That's not okay, man. I definitely won't be placing another order with them.
About D'Artagnan
D’Artagnan is an American company specialized in providing farm-to-table meats, including organic and free-range options, to both the retail and food service sectors. Founded in 1985 by Ariane Daguin in Newark, New Jersey, the company has been a pioneer in the movement towards naturally raised and organic meats, emphasizing sustainable and humane farming practices. D’Artagnan's product range includes a variety of meats such as poultry, game, pork, beef, and lamb, as well as charcuterie and truffles. The company has garnered a reputation for quality and consistency, catering to high-end restaurants and consumers looking for premium meat products. Over the years, D’Artagnan has significantly contributed to the availability and popularity of organic and free-range meats in the American market.
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Last update: December 2025
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High quality animal food, the
It has been few weeks since when I am regularly ordering meat from this great place D'Artagnan and it has always been of great quality and reasonable prices (for game meat anyw... Read onBy: Brandon Mikelson