Routledge Reviews
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A Reliable and Trustworthy Resource for the Academic Community
I have been a client of Routledge for several years now, and I have to say that I am extremely impressed with the quality of their products and services. As an academic researcher, I rely heavily on the resources and materials that Routledge provides, and I have always found them to be of the highest standard.
One of the things that I appreciate most about Routledge is their vast selection of books and journals. Whether I am looking for the latest research in my field or trying to find a classic text, I know that I can always find what I need with Routledge. They also have a great online platform for ordering and accessing the resources I need, it's easy to navigate and it's very user-friendly.
Another thing that I appreciate about Routledge is the level of customer service that they provide. Whenever I have had a question or concern, the customer service team has always been quick to respond and helpful in resolving any issues.
Overall, I would highly recommend Routledge to anyone in the academic or research community. They are a reliable and trustworthy company that truly cares about providing the best resources and services to their clients.school book
I went and got my school book, but I needed some help with the little things in it. The customer service there was amazing, they assisted me immediately and made sure I had all the information I required. They were really kind and understanding with me, which I loved.
Online book purchase
I bought a book online not too long ago and I'm bummed because it never showed up. On top of that, I had trouble logging into my account to see what was going on with my order. I tried emailing them a bunch of times, but never heard back. It was pretty frustrating, to be honest.
Online textbook purchase
My experience buying stuff online was not good. The website didn't know who I was when I logged in, so I couldn't get to the stuff I bought like my textbook and extra materials. And there's no phone number for help, just email. But emailing is taking forever. Like, I sent a message on Friday, and they asked for a screenshot. I sent that too, but I'm still locked out of my stuff more than a week later. It's really annoying, especially since I need my stuff for my final exam prep.
Complimentary desk hard copy textbook
I had a really bad experience with the service at this bookstore. I ordered a free desk copy of a textbook for a new class, hoping to get it delivered to my home over the summer. But the shipping label had both my home and college addresses on it, which confused the USPS and made them send the book back. I tried reaching out to customer service several times, but they were not very helpful and didn't follow through on their promises. The sales rep for my area didn't offer much help either. It was just a really frustrating and disappointing experience overall.
Expensive book order
I ordered this really expensive book from this company and let me tell you, their customer service has been a complete disaster. So get this, after I made the order, I realized they didn't even charge me for it! I've tried emailing and calling them multiple times to let them know about the mistake, but no one has bothered to respond. Every time I call, they feed me this line about connecting me to the right department, only for them to hang up on me. This whole "silence is golden" act is absolutely not okay. I'm a paying customer and I expect a higher level of service and reliability from a company like this. I don't want to be hit with a charge out of the blue because of their mess up. It's annoying and not cool to leave customers hanging like this. I'm definitely not giving them my business again and I would suggest others think twice before shopping with them.
Missed shipment, fake tracking number
I bought something online not too long ago, but I never got the book I ordered. I contacted customer service about it, and they gave me a tracking number that was totally fake. It's really not cool how they didn't keep me in the loop and tried to trick me like that.
Academic book on research methods
I just bought this academic book on research methods and man, I had such a letdown with the company's service. Ordering it was easy, but dang, the delivery took forever. I ended up waiting way longer than I expected to get my hands on that book, and it was super annoying since I needed it for a project deadline. On top of that, when I tried to contact customer service for updates on my order, they were so slow to get back to me, it just added to the whole bad experience. It's really a bummer when you have high expectations for a company and they end up slacking in the service department.
eBook purchase
I just bought an eBook from this company and ran into some problems trying to access it. Instead of making it easy for me, they sent me over to Vitalsource, where I had a hard time signing up because of their cookie policy. It was an extra hassle that really got on my nerves.
Expensive book purchase
I recently had a bummer experience with buying a book from this company. I'm a Master's student and thought I needed this book. Turns out, I found out I could access the material online after I placed my order. I quickly tried to cancel, but couldn't get through on the phone, and it took them forever to respond to my email. Finally, they said it was already shipped and couldn't be canceled or returned. Their lack of communication and unhelpful response left me frustrated and feeling like they were taking advantage of my money. In this day and age of online shopping, good customer service that can fix issues fast is key. Sadly, this company didn't meet my expectations.
Academic book
I bought this academic book online recently and let me tell you, it was a total nightmare. First of all, out of nowhere, I got hit with a surprise 9% import tax that went straight to my credit card without any heads-up. Then, after waiting a whole month with no book or updates, I found out that the book was returned to the warehouse because they couldn't deliver it, without even letting me know. And when I asked for a second delivery, they never mentioned that I'd get hit with another tax. The whole thing was a mess - confusion, waiting forever for an email reply, with no clear info on tracking. In the end, I had to pay a second tax, and my delivery address wasn't even changed like I asked.
Book order in US dollars to Canada
I recently ordered a book from this company thinking everything would go smoothly, but man, was I let down. First off, they didn't make it clear on their website that prices were in US dollars, so I got blindsided by that after already placing my order.
Review with most votes
A Reliable and Trustworthy Res
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