Eric Javits - Overall Rating based on 3 reviews
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Champ II visor in sand/gold
I bought the Champ II visor in sand/gold from this brand recently. The website said the visor didn't have any gold flecks, but when I got it, it was way more gold than I thought. I wanted to exchange it because the return policy said exchanges would be free. But when I reached out to customer service, they said I had to pay return shipping since I was in Canada. The website didn't clearly say that return shipping wasn't free for Canadians. Even after I pointed this out and asked for the policy, all the customer service agent could provide was a screenshot talking about duties and taxes, not shipping. The agent agreed it was a mistake and said they'd tell their supervisor. But the fact that they didn't offer free return shipping like they promised was still unresolved. This whole thing left me feeling annoyed and let down. It's not cool that a fancy brand like this isn't sticking to their online policy. It doesn't just affect how satisfied customers are, but also ruins their reputation. I'm gonna think twice about buying from them again, since their lack of responsibility and customer service in this situation was way below what I expected.
Hat from online store
I was really disappointed with my experience shopping at this online store. I bought a hat from them recently, and I didn't even get a confirmation email. I had to call and ask for one to be sent manually. To make matters worse, I found out about a sneaky fee from a company called Navidium for shipping insurance that was automatically added unless you opted out. They didn't make that clear during checkout, and I've never seen any other online store do that. It felt like they were trying to sneak in extra charges without telling me. All in all, it left a bad taste in my mouth and I'm not too happy with them.
Online order experience
I had a good experience ordering online. The website was really easy to use and the checkout process went smoothly. I got a confirmation email right away. Overall, I didn't have any problems ordering from this company.