This is a negative review, unfortunately. I am on the Feel Good Store email list and they sent an email notifying me of a 20% discount, with today being the last day. I completed the order up to point of submit,
but after entering the code, I did not receive any discount, no reason given. 2 more attempts failed. Called the store. I don't have the time or space to tell you how may lies they told during the conversation, so I'll just say the first one. When I explained what happened, the young lady said she could take the order and help me, so I placed the order again. up to the point of payment but when she gave me the total, the discount had morphed from 20% down to 15%. She said the 20% discount was only if you ordered online. I told her that wasn't mentioned in the email about the discount. More back and forth, and finally I asked for a supervisor.
She said she couldn't understand what I was saying ... we had a bad connection. But when I said the ad was false advertising and she better let me talk with a supervisor about it, she said OK.
After about 10 minutes, the same young lady came back on the line
(I'm a singer ... my ear for voices is fine) and said she was a supervisor. She said her name was Angel. I asked for her last name, and she began to say she couldn't understand me. Then she said that 20% was only available if ordered from the catalog. I told her that wasn't true, since the email said to place the order online.
At that point, when she said something else untrue, I said goodbye.
When I went to the Better Business Bureau site and looked them up, they have a 1-star rating (out of 5). Yet FGS says their customer satisfaction is high. Buyer, beware!