Madison Avenue Couture3 reviews
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Handbag
I was so pleased with the handbag I got from this company. It was even better than I expected. The quality was amazing and the design was absolutely beautiful. I got it just in time for my birthday, thanks to super speedy delivery. Their customer service was also really great - they answered my questions quickly and gave me useful info. I had a fantastic shopping experience with this company and will definitely shop with them again in the future.
Birkin bag purchase
Despite a not-so-great thing that happened with a FedEx driver signing my name, I have to say that my time with Madison Avenue Couture was amazing. Judy and Alexis really went out of their way to fix things and make sure my order got to me okay. The Birkin bag I got for my wife was beautiful, and she loved it. The folks at Madison Avenue Couture were really professional and you could tell they really cared about their customers. I'm really impressed and thankful for their awesome customer service.
Birkin
I never write negative reviews but this place deserves it. I purchased a Birkin from them for $19,500k and decided I didn't like it after about a month. I reached out and they offered to buy it back so after multiple emails on my part requesting return instructions I sent the bag back and heard nothing from them until I reached out (4 days/2 business days after delivery). They then decided the bag had been "damaged" and they were going to pay me $1000 less than they offered (which was already 4k less than I had just paid them for it). After requesting a description or proof of the "damage" they could not point to anything other than "creasing" which obviously exists on the sides of a leather bag. Nevertheless they had my very expensive bag in their possession so I said fine, just pay me. They asked for ACH info after demanding I pay for the bag originally via wire so they would benefit from less fees which also ensure further delay of when I would receive payment. 5 days later and I still have not been paid. I called and then followed up with an email to which I received this lovely response from their President & CEO, Judy Taylor:
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You reached out four times. We do payments toward the end of the day and we are well aware of your desire to be paid quickly. We are making an exception to send you a wire, which costs us whereas ACH is free. And we are paying you faster than any of our competitors would pay.
I don’t understand why we cannot do electronic check as we make payments to everyone that way, but so be it.
You will be paid today. Please stop calling and sending emails; we understand.
Judy Taylor
President & CEO
Madison Avenue Couture
New York, NY
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I find this customer service and communication to be unacceptable and frankly, rude. We are talking about a $20,000 bag, not a t-shirt. I was already being undercut by thousands and thousands of dollars with their offer and then they drag their feet to pay me and their supposed leader speaks to me like this. I would stay far away from this company at all costs if you can help it.
About Madison Avenue Couture
Bags have always served as great companions most especially to ladies that crave the best bags from the best manufacturers in the industry. Madison Avenue Couture acclaim to be a trusted dealer for authentic Hermes and Chanel merchandise. Read unsolicited customer reviews here for more information on Madison Avenue Couture.
About Madison Avenue Couture
Madison Avenue Couture is a bag brand founded in New York City in 2010. The organization alleges to be the dealer in the United States for authentic Hermès and Chanel merchandise in the secondary market. They assert that their commitment to authentic-only items and the shopping experience possible has enabled them to build a client base in thousands, which include celebrities, socialites, stylists, concierge services, and large e-commerce websites.
Product and Services of Madison Avenue Couture
Madison Avenue Couture’s affirm to have a hand-picked catalog of authentic luxury handbags that have been curated for their clients and prospects. The company also carries a curated collection of hard-to-find, sought-after Chanel, Louis Vuitton handbags, and Hermès accessories. They offer jewelry and also a blog that discusses all of their products.
Compliments, Complaints, and Tips for Madison Avenue Couture
We would like to learn all about your experience when you patronize Madison Avenue Couture products or services. Is their website user-friendly? Do they really offer delivery services as claimed on their website? Maybe you can suggest to us howMadison Avenue Couture can improve its products and general service delivery for the best client experience. We await your feedback.
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Categories Madison Avenue Couture
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Seite online seit: April 21, 2021
Letzte aktualisierung: November 29, 2024