Here's an actual example of Peazz.com. I'm now getting goaded by them to rate them despite failure to refund after taking money in March and delivering nothing. This is the actual email I just got from them. They've somehow managed to evade Paypal and Amex fraud handlers. Judge for yourself.
Request #250875: How would you rate the support you received? August 2, 2020 8:04 PM
H ello Beth ,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
Jul 13, 2020, 5:03 PM PDT
Sorry, but this email is outrageous. I'm not asking to discuss anything - I am demanding you return the money you charged on my Amex for a product you didn't fulfill.
I happened to speak with an Amex representative again yesterday about this charge because it amounts to stealing. Peazz.com charged my card over $250 and then did not deliver any product. Yesterday, The Amex representative told me they attempted to reach Peazz and not once could they reach a person to speak with to take up this disputed charge. You're actually stealing from American Express because they did not force me to pay them. If that would change and I would be required to pay it, I would be forced to file theft charges with the police.
I suggest that you either refund the money or fulfill the exact order for which you accepted money.
From: "homesupport" <email@example.com>
Sent: Monday, July 13, 2020 7:41:29 PM
Subject: [Peazz] Re: Re: Request #247068, 3 March Order #CDL-7706; Paypal Dispute Case ID: PP-D-60448432; Paypal Transaction ID: 49M39154KT021684J
Jul 13, 2020, 4:41 PM PDT
Please be advised that due to the recent dispute filed with your credit card company; customer service representatives are no longer available to discuss matters pertaining to the order. Please contact your credit card company for any updated information on the dispute. If you would like any information please cancel/lift the dispute and we will be able to provide information from our accounting department.
Sorry about any inconvenience,
Thank you for contacting us, please let us know if there is anything else we can assist you with,
M-F 8:00AM-4:00PM PST
Jul 10, 2020, 10:48 AM PDT
This is a follow-up to your previous request #247068 "Cancellation confirmation a..."
43 states have now re-opened for business. Are you now able to process the refund of $252.66 on Order #CDL-7706 due to non-delivery?