I was looking for replacement batteries for a couple different models of Dogtra training collars, and, when I googled Dogtra batteries, I found a professional looking Dogtra collar/transmitter replacement chart on the DogTrainerStore website. At first I thought I was ordering directly from Dogtra, but, when I realized my mistake, I still thought that I was ordering from a reputable company because the DogTrainerStore site says they are an authorized Dogtra dealer and their site looks professional and has TrustSpot and SecureTrust logos on it. Not so: I originally placed my order on March 18. The first red flag was when my order confirmation email came from a company called Peazz.com, which apparently sells just about everything under the sun, using multiple websites. I contacted Peazz on April 22, because I hadn't received my order but noticed that, according to a link to an "Arrive" app, provided by Peazz, it was shipped on April 8th (the link didn't show which carrier was supposed to be transporting the order, however). I was told my order would likely be delivered the first week in May, but was not given a tracking number from a shipper. When I still hadn't received it on May 18th, I, again, asked for help tracking the order, and was given a canned response about warehouses being closed, but no tracking information. I grew suspicious and asked for my money back (on May 18). Peazz sent me an email saying I might receive confirmation of my refund within 48 hrs. I contacted Peazz, again, on May 26, and was told that they needed to review my case. I emailed twice more and have received canned responses about reviewing my case, but no definite date for receiving a refund. I searched online and found lots of other reports of customers not receiving their orders, not receiving tracking information from a real shipping company, not receiving refunds, even after waiting weeks or even months, not being able to talk to a manager at Peazz, receiving vague or conflicting stories about when to expect an order or an refund, and receiving canned email responses telling the customer that Peazz was "reviewing" the customer's account and to please "bear with us". It appears the problems started well before the coronavirus outbreak.
I disputed the charge through PayPal and filed a complaint through the Business Consumer Alliance and a scam tracker report through the Better Business Bureau. On May 29th, I received an email from Peazz saying that I would get my refund when they resumed operations (which is odd, because they seemed perfectly capable of taking customers' money, just not providing goods or refunds in a timely manner). But, later in the day, I DID get my refund to my PayPal account.
If you are having trouble getting either your order or your refund from a Peazz company, I recommend that you dispute the charge through your credit card company or PayPal, and file a complaint or report with either the Business Consumer Alliance or the Better Business Bureau. And, also, write reviews, so other consumers know to be wary of Peazz companies.