SMOKO21 reviews
This score is based on 21 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cute toys, shaky ordering
I like how these little gadgets feel. Soft plastic, well-weighted, fun to fidget with at my desk. They’re not perfect — some seams show and the paint wears after a week — but they work and bring a smile. Problem is the buying process. Orders got canceled twice without real answers and I spent days emailing support. Other brands would tell you if stock’s low. It’s annoying but product itself is fine.
Short visit, long help
Halfway through my week I remembered that tiny shop on Camden Road — I’d seen it before but hesitated to go in. I worried about service and COVID, and whether it’d be worth it. Daisy and Mike sorted things, patiently, when I was unwell. Not flawless, a bit slow at checkout, but solid help that saved me.
The day I noticed it worked
give it a couple weeks for good.
Quick, thoughtful service
I almost didn't buy during the holidays — figured it’d get stuck in the mail and I'd miss a sale — but they surprised me. They called to say they adjusted my order to apply a discount I missed, checked I was okay with it, and still shipped fast despite bank holidays. The item arrived and looks good so far. Glad I took a chance. Wish the discount was easier to spot on the site, but I'd use them again.
Finally gave it a go
I was halfway through comparing things when I finally hit buy. The site was clunky and a bit confusing, and I kept wondering why they sell bottled e-liquid that doesn't fit their own prefilled pods. Happy to see stuff made in the UK though, that was a relief. The e‑cig actually vaped smoother than I expected, which was a nice surprise. Wish they'd offer refills or explain compatibility better — ask before you order.
Little surprise in the mail
I was kind of skeptical at first but the package arrived sooner than I expected and that helped a lot. Customer service actually replied to my message within a day and was straightforward and helpful, not scripted, which I appreciated. The lamp is plastic and not flawless up close — some slight unevenness and a tiny smudge — but in dim light it looks really nice and does the job. Would recommend if you want something cute and fast-delivered.
Mixed feelings after ordering
I found the shop on Instagram and even told a friend to check it out, so I was pretty stoked to buy two items. They warned about delays (COVID backlog) and said a tracking number would come in about a week and a half. After 17 days with no updates I had to send a follow-up email — finally heard back, but still slow. If you need something for an event, honestly go elsewhere. That said, when they did respond things moved and the items turned out fine, so I'm kind of relieved, just annoyed by the silence.
Underfilled plush, poor returns
confirm return rules and ask for photos first.
Morning routine ruined
Was in the middle of my morning routine when the unit quit — had been using it every day for quick snacks and coffee prep and honestly liked it. It arrived on time and ordering was straightforward, but the USB port felt flimsy and it stopped working within a few weeks. I tried to leave a negative review and it never showed up; seems like others have the same issue. Reached out to customer service about a month after it failed and never heard back. Won’t recommend until they fix support and transparency.
Quick switch, no drama
a short how-to sheet in the box would help first-timers. I’d tell others to try the subscription if they don’t want surprises.
Unexpected throat surprise
I was just wandering through Tunbridge Wells when I spotted a little vape shop advertising UK-made kits — looked promising, so I popped in. Bought a £10 battery and a pack of three pods for another tenner, felt like a decent find. First couple pulls were fine, honestly I was kinda pleased, but on the second try my throat went downhill fast — like someone stuffed steel wool back there, really scratchy and hard to swallow. Took the pods back and the guy swapped coffee for strawberry, which seemed logical, but same story after a couple draws. I mean, I liked the shop vibe and the prices, and the staff tried to help, so props for that, but the product just didn’t agree with me. Ended up switching back to my old Elfbar — bummer but at least I know now.
Mostly pleased, a few small caveats
I’m happy with my purchase, though there were tiny things I’d change. I ordered because I’d just moved and my back was killing me — needed cozy, silly stuff to cheer me up and help relax. The checkout was straightforward and they kept me posted about shipping and delivery, which I appreciated. Packages were wrapped well, arrived when they said (no pandemic drama for me), and the plush is super soft with a faint lavender scent that actually helped me unwind. The light-up boba keychains are cute and work fine, the reusable tumbler is sturdy, and the slippers feel comfy with decent grip. Only downsides: the lavender was a bit stronger than I expected, and one slipper seemed slightly roomy at first — settled after a day. Mild nitpicks aside, quality is solid and I’ll probably order again when I want a little comfort boost.
Not perfect, but they fixed it eventually
I wouldn't call this a great experience, but it's usable now since they agreed to send a replacement. I ordered a lamp that showed yellow in the photos and arrived pink and with a dead light — annoying. At first the company wanted me to pay $6 to ship back something that was already broken, which felt miserly, and then they kind of went quiet on me. I kept seeing their chat agents listed as online but no reply for a while, which made me think they were ignoring me. I get holiday slowdowns (I've had worse with other shops), so I hung in there and kept pushing for a replacement rather than paying to return it. Eventually they did reply, apologized for the delay, and offered to send a new one without extra cost. That was the right outcome, and I appreciated the follow-up, even if it took longer than it should have. So yeah, not flawless — communication could be better and asking for return shipping on broken stuff is a bad look — but the replacement offer made it worth sticking around. If you’re short on time or hate back-and-forth, this might frustrate you. If you can be patient, they seem willing to make it right in the end.
Little relief in the mailbox
wish they’d pro-actively update instead of waiting for my emails, but not a dealbreaker. All in all I’ll keep buying from them because the products are cute and they take proper care with replacements/answers. Felt a little anxious during the wait, but happy with the final result. Tip: order early if it’s time-sensitive and save your support emails — they do help.
A mix of cute stuff and annoying shipping
the cart looked reasonable, my savings stacked up, and I told myself this would be an easy, thoughtful Christmas haul.
Kitchen win, customer service slow burn
I was halfway through reheating a ridiculous amount of leftovers on a Tuesday night when I remembered why I wanted to buy more of their little kitchen gadgets in the first place — they actually make day-to-day life easier. I use these things all the time for work lunches, quick dinners, and when I'm trying to not order takeout for the third night in a row. So yeah, I like the product. But the whole ordering experience this time left me annoyed enough to write this down (because otherwise I’d forget and keep buying more stuff, go figure).
10 motives replacement
I used to use 10 motives but their business started going downhill, so I decided to try out some other options. That's when I came across SMOKO. I was really impressed by how good their product was. The original flavor tasted great, the battery lasted longer than I thought, and their customer service was really great. I would definitely suggest SMOKO to anyone looking for a dependable e-cigarette brand.
Vape purchase
I've been smoking for more than 20 years, but ever since I started using this vape, I haven't had any desire for a cigarette. What really got me interested was the fact that it's made in the UK, but I've been pleasantly surprised by how great everything has been. The website is simple to use, the products are fantastic, and the vape is really user-friendly. And can I just say, the packaging is top-notch! I can't recommend this product enough - I just ordered my refills!
Pod purchase
I just bought some pods from this company and I gotta say, I'm super happy with how everything went down. I'm new to vaping and messed up my order, but their support team was on it and helped me fix everything super fast. The pods are a game-changer for me because they make it so easy to switch out and saves me from having to clean my vape all the time.
Quit smoking e-cig transition
I've been a smoker for a while now, but I gotta say, ever since I started using this e-cig, things have changed for the better. In just 4 days, I went from puffing on 7-10 cigarettes a day to only lighting up once. It's been a whole 8 days since my last smoke, and I'm honestly blown away by the results. On top of that, the customer service is top-notch. I signed up for a subscription to make sure I never run out, and they even gave me a call when I mistakenly ordered twice. Seriously, they're so friendly and helpful!
About SMOKO
SMOKO is a UK-based electronic cigarette company that specializes in the manufacturing and selling of vaping products and accessories aimed at providing a healthier alternative to traditional smoking. SMOKO's product line includes e-cigarettes, vape pens, and a variety of flavored e-liquids. Established with the mission to help reduce the harmful effects of tobacco smoking, the company focuses on quality and safety by ensuring their e-liquids are made with high-quality ingredients and manufactured within the UK to adhere to strict regulations. While specific details on the company's founding date and founders are not included, SMOKO has positioned itself as a reputable brand in the vaping industry, aiming to offer a satisfying smoking experience without the tar, tobacco, or thousands of chemicals found in traditional cigarettes.
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Contact Information
18 Camden Road
TN1 2PT Tunbridge Wells
United Kingdom
Categories SMOKO
Page Statistics
Last update: October 2025
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Review with most votes
Tobacco-flavored liquid
I've been using the tobacco-flavored e-juice from this company since I quit smoking, and it's the only one I use now. I like that it's not too sweet or has that s... Read onBy: annabel