Zeelool Inc.

Reviews, complaints and customer experiences (42)

I'm honestly surprised by the bad reviews here. I received my new glasses yesterday. Delivery was shorter than I expected (it took 2 and a half weeks; I live in NYC). The frame is cute, the prescription lenses (single vision) seem good so far (I only use glasses for driving and watching TV which I only did for a short time yesterday), but my experience has been great. I connected customer service after I placed my order and they got back to me within a day. I chose a frame that was on sale and for $12.95 (including shipping) I have a new pair of glasses. It doesn't get any better than this. I even recommended it to a friend.

I am thoroughly pleased with this company. The value, quality, and style you get is unmatched. Customer service is also impeccable. I wear glasses all day every day and I am happy to have found a company that affords me the opportunity to buy several pairs at a time. Thank you Zeelool! I'm a customer for life!

I have order from this company a month ago and still haven't recieved my frames. Money has been deducted from my account, but no frames yet.

These are cute; however much smaller than I anticipated. They size to fit a child in my opinion. I wouldn't order these again.

$180 scam for defective glasses
My order number is 100170523. I went to order one pair of glasses, the website said the 2nd pair would be 50%. When I went to check out, the 50% off did not work. I contacted customer support and they told me if it didn’t go through after purchasing I would be refunded. I wasn’t.
I received both pairs of glasses much later than the shipping I paid for, and neither of the glasses stay on my face. They both just slide off my nose.
I have been emailing nonstop and they offered to give me 50% off a 3rd pair of glasses. Why on earth would I pay more?! I demand my money back.
I googled them on Better Business Bureau, and they seem to have been scamming people like this for the last 3 years.

They were shipped on Oct 26 but. Have been in transit in a USPS facility in Springfield MA since November 10. I have call customer service and USPS they have not been able to help. Do not buy from these people the seem to be scams.

Do not buy from this company! I ordered from them over a month ago and still haven’t received my order. When tracking my order it says a shipping label was created 3 weeks ago but not other activity has taken place. Again, it’s been over a month since I placed the order. DO NOT order from them. I am not convinced that this company is a scam!

I haven't received my order and there has been a shipping created for shipment in ANN HARBOR MI, I am requesting a refund as of today waiting for response this is bad business

Did like the glasses requested a refund they didn't want to do this but get a coupon code. Do not utilize this company they are a scam they are taking funds regardless.

LOVE, LOVE, LOVE the frames, Prescription not so much.
1 strength buy glasses here by all means, long delivery wait, but nice FRAMES and trendy.
PROGRESSIVES, BECAUSE THEY DO NOT MEASURE YOU PUPILS THE LINE IS PUT IN AN AVERAGE PLACE. I am NEEDING THE LINE MOVED DOWN. HAVE SENT AT LEAST THREE MESSAGES, REGUARDING THIS ISSUE . just a generated responce.

I went through this company and not only was the product not up to par, but the customer service was less than lovely as well. The actual prescription in the glasses was poor, the material of the frames was extremely cheap and the size was not what was reflected online. For as much as I spent, I expected better. At the very least, I expect what I paid for. Megan in Customer Service didn't respond to anything except send them back, on my dime, and they'll give me a 50% refund. Completely not acceptable. I will never do business with this company again, and I wouldn't recommend anyone else do business with them either.

I ordered a pair of glasses, and I tracked them and it said, "returned to sender." when I emailed customer service about this, a few days later they replied that my zip code was wrong on the package, and that the post office had disposed of it. Offering to replace the glasses for 30% or to give a 50% refund. It is to his was proven to be a lie because I sent a screenshot saying that they had arrived at the distributor location. They then admitted that they had the package and offered to send it to me for the 30% that they had offered before. But that previous 30% was to remake the glasses, and just resending them shouldn't cost nearly that much. I told them to either send me the glasses or give me a full refund, then they sent me another email, saying again that the post office had disposed of them. I will not pay for an item I haven't received and I am not going to pay 30% for for them to just put it in the mail again. They have been thoroughly unhelpful, do not order from this website. It's cheap because of shitty business practices.

prescription was wrong, they don't respond I got paypal involved and they said they will refund money when I return glasses must go with tracking, they gave an address in china $146 to ship them, I paid $123 so that's how they make their money. DO NOT BUY FROM THEM THEY ARE A RIPOFF

Can't even see through them. Obviously not the correct prescription since I have a pair with this prescription already.

Will not repurchase.