Zeelool Inc.

Reviews, complaints and customer experiences (33)

LOVE, LOVE, LOVE the frames, Prescription not so much.
1 strength buy glasses here by all means, long delivery wait, but nice FRAMES and trendy.
PROGRESSIVES, BECAUSE THEY DO NOT MEASURE YOU PUPILS THE LINE IS PUT IN AN AVERAGE PLACE. I am NEEDING THE LINE MOVED DOWN. HAVE SENT AT LEAST THREE MESSAGES, REGUARDING THIS ISSUE . just a generated responce.

I went through this company and not only was the product not up to par, but the customer service was less than lovely as well. The actual prescription in the glasses was poor, the material of the frames was extremely cheap and the size was not what was reflected online. For as much as I spent, I expected better. At the very least, I expect what I paid for. Megan in Customer Service didn't respond to anything except send them back, on my dime, and they'll give me a 50% refund. Completely not acceptable. I will never do business with this company again, and I wouldn't recommend anyone else do business with them either.

I ordered a pair of glasses, and I tracked them and it said, "returned to sender." when I emailed customer service about this, a few days later they replied that my zip code was wrong on the package, and that the post office had disposed of it. Offering to replace the glasses for 30% or to give a 50% refund. It is to his was proven to be a lie because I sent a screenshot saying that they had arrived at the distributor location. They then admitted that they had the package and offered to send it to me for the 30% that they had offered before. But that previous 30% was to remake the glasses, and just resending them shouldn't cost nearly that much. I told them to either send me the glasses or give me a full refund, then they sent me another email, saying again that the post office had disposed of them. I will not pay for an item I haven't received and I am not going to pay 30% for for them to just put it in the mail again. They have been thoroughly unhelpful, do not order from this website. It's cheap because of shitty business practices.

prescription was wrong, they don't respond I got paypal involved and they said they will refund money when I return glasses must go with tracking, they gave an address in china $146 to ship them, I paid $123 so that's how they make their money. DO NOT BUY FROM THEM THEY ARE A RIPOFF

Can't even see through them. Obviously not the correct prescription since I have a pair with this prescription already.

Will not repurchase.

They made the wrong prescription. Gave them my ex info and they never answered if it was made correctly to get my refund. The glasses take nearly a month to get shipped out. Used the same prescription on other online retailer I tried clearly contacts and never had I had a lens feel like I'm wearing a fisheye lens on my glasses. I ordered 2 pairs both cause dizziness so you see how this can be a problem for everyone's safety and literally my options were to have only one repaired or get a 50 percent refund when they made the error. Save yourself the headache I'm experiencing with zeelool do not support this movement.

I ordered a pair of the Felicia Cat Eye Glasses on 7/14/2020. I paid over $125.00 and still no glasses ;( No help from customer service, and no one answer the phone! This is preposterous! I have demanded a FULL refunded!

I bought 2 pairs of glasses on July and still haven't received them...they are seating at the Opaloka Fl USPS waiting to be picked up... been sending messages and no one replied...awful service ...I will not recommend this site to anyone...need my money back and will get a complaint out...

I am very upset about paying for something I have not gotten yet. As of today I have waited a month and still no glasses. I have talked to several customer service that says the samething be patience and sorry for the delay but no one is trying to help. I have asked several times for a refund but they said they can't give it to me bc my package is in transit. Yes it's been in transits for weeks now and I still haven't received my damn glasses.

Delayed, not delivered, out of stock multiple times- even the replacement was out of stock after I talked with them directly and was told the replacement pair was in stock. Ordered at the beginning of May but by mid August I have received nothing.

Ordered 2 pair of Rx frames on 7/21 and paid for expedited shipping. The customer service # is a front and no one answers and they have yet to respond to my email inquiry.

Apparently they have been sitting at a shipping facility in Brooklyn for the last week.

If they do not respond by tomorrow I'm filing a formal complaint with U.S. Consumer Financial Bureau (cfpb. gov) as well as disputing the charges with my bank. This unacceptable.

This was my first time ordering and I had a bad experience they do not update there inventory online the lenses i purchased was out of stock. Then they won't refund full price i paid for the product and I still have not received my glasses yet.