Zeelool Inc.

Reviews, complaints and customer experiences (50)

I'm honestly surprised by the bad reviews here. I received my new glasses yesterday. Delivery was shorter than I expected (it took 2 and a half weeks; I live in NYC). The frame is cute, the prescription lenses (single vision) seem good so far (I only use glasses for driving and watching TV which I only did for a short time yesterday), but my experience has been great. I connected customer service after I placed my order and they got back to me within a day. I chose a frame that was on sale and for $12.95 (including shipping) I have a new pair of glasses. It doesn't get any better than this. I even recommended it to a friend.

I ordered the wrong PD for my prescription and even though it was my own fault, they offered 50% off of my next order. My order was only slightly affected by holiday shipping and arrived within a timely manner. I don't understand why I saw so many negative reviews here. They are pretty transparent in their services and I got exactly what I ordered. It was my own fault it was wrong. They didn't have to offer me the discount, but still did just to make me happy, which was successful. These frames are adorable and I love the size and weight. Zeelool is a lot better than for what these reviews give them credit.

I am thoroughly pleased with this company. The value, quality, and style you get is unmatched. Customer service is also impeccable. I wear glasses all day every day and I am happy to have found a company that affords me the opportunity to buy several pairs at a time. Thank you Zeelool! I'm a customer for life!

I ordered a few pairs of glasses. I had to send them back. They are not good with progressive lenses. Cheap quality. I did get my money back.

The absolute WORST ONLINE BUYING EXPERIENCE I’VE EVER HAD! They screwed up my glasses- I ordered reading glasses. They made them wrong, then tried to blame me for ordering wrong! I explained 5 times, and instead of allowing me to return the glasses for a refund, they just ignored everything I said and passed me to another rep. I wish zero stars was an option! 😆

I didn’t receive my order. Customer service not good

I was having difficulty ordering, shared my prescription with a customer service rep and they told me it was correct. The glasses I received were like looking through a fishbowl lens. I brought them to my eye doctor who said they had put the wrong lenses in. I attempted a refund and I’m still arguing with them. I have filed a claim with my bank and pay pal. They say they are a US based company but they are out of China! When I put my credit card in they apparently run a guest account on paypal and it’s an international charge. I would not recommend them and they have horrible customer service.

Horrific customer service! I seriously think this Company is a fraud it’s been 2 months and no product received. I will be requesting a refund from my bank. Do no buy!! I didn’t listen because Hi thought the glasses were trendy, but after 60 days, and I requested expedited shipping I still have not received anything. I repeat do not buy

I ordered two pairs of blue light glasses and tried them for about a week. They gave me excruciating headaches. I do not need prescription lenses so this was not the issue. I asked for a refund. The company offered a 50% refund, pointing to its refund policy online. The refund policy says no such thing, it simply says to inquire about a refund and state your issue with the order. The service was terrible, and there is clearly no desire to stand by their product. The styles are great, but the quality is awful, and my eyes are not something I'd monkey with. I would never recommend this company's products to anyone.

I've never had a worse online shopping experience than Zeelool. Eyeglasses are huge and don't stay on my face, cheap quality frames that only fold close on way, squeaky one screw arms, and to top it off the wrong prescription. Had them test at our eye dr to make sure the were correct even though the frames won't stay on my face. The spent almost two weeks goung back and forth offering promo discoynts but would not honor a less than 30 day refund. They told me to donate the lens as they are of no use to them or me and offer 50% on new glasses. Why woyld anyone spend morw money on a bad purchase. After getting Paypal involved they offer 100% refund on the frames only and 50% on the lens pluse freight to send them back. I am currently waiting to see how long it takes to get a portion of my purchase credited back. There is no 30 refund as some sites show on them. They make 50% back on your purchaseis your are not satisfied so this is a profit center.

If you do buy from this company go through Amazon as they will back you up on your purchase...Paypal does not.

I have order from this company a month ago and still haven't recieved my frames. Money has been deducted from my account, but no frames yet.

These are cute; however much smaller than I anticipated. They size to fit a child in my opinion. I wouldn't order these again.

$180 scam for defective glasses
My order number is 100170523. I went to order one pair of glasses, the website said the 2nd pair would be 50%. When I went to check out, the 50% off did not work. I contacted customer support and they told me if it didn’t go through after purchasing I would be refunded. I wasn’t.
I received both pairs of glasses much later than the shipping I paid for, and neither of the glasses stay on my face. They both just slide off my nose.
I have been emailing nonstop and they offered to give me 50% off a 3rd pair of glasses. Why on earth would I pay more?! I demand my money back.
I googled them on Better Business Bureau, and they seem to have been scamming people like this for the last 3 years.

They were shipped on Oct 26 but. Have been in transit in a USPS facility in Springfield MA since November 10. I have call customer service and USPS they have not been able to help. Do not buy from these people the seem to be scams.

Do not buy from this company! I ordered from them over a month ago and still haven’t received my order. When tracking my order it says a shipping label was created 3 weeks ago but not other activity has taken place. Again, it’s been over a month since I placed the order. DO NOT order from them. I am not convinced that this company is a scam!