All reviews of A. Ritchie
Review about: Pitboss
Smoker purchase arrived damaged
I'm really bummed because the smoker I bought as a gift arrived all messed up. Pitboss and Tractor Supply kept pushing back the fix by saying they needed 30 days, which seemed like a cop-out. I tried reaching out to Pitboss several times about the damaged smoker and the fact that I needed a new meat probe, but I still haven't gotten a decent solution. Their customer service wasn't much help and didn't seem to care about the fact that I got a beat-up smoker that was supposed to be brand new. Overall, I'm pretty let down by my experience with Pitboss and wish I had gone with a different company for my smoker.