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Trial subscription experience
My experience with the trial subscription was pretty disappointing. At first, they said I could try it out for 14 days without putting in a credit card, but then my card got charged out of nowhere. Turns out, the person before me had already used the free chat service on the same site, so they automatically took money from my card. I ended up losing $1300 and felt really frustrated and ripped off. I tried reaching out to customer service to fix things, but they weren't helpful at all and didn't solve anything. People should know about this problem to prevent it from happening to them too.
AI Tool Integration
The integration of the AI tool has been a total nightmare. It keeps adding features that we can't turn off, like the subpar AI tool that doesn't measure up to the older bot models. And don't even get me started on the beta testing for live chat - it's taking over so much space on the screen that it's a pain to navigate and use effectively.
Chat transcript requests
I've been using LiveChat on Tradera, and every time my chat ends, I have to ask for a transcript to be sent to my email. It's frustrating because I feel like I should automatically receive it without having to remember to ask. Instead, what usually happens is I end up getting emails asking me to verify my email address, rather than the actual transcript. It's really annoying because if I don't click the verification link within a month, I won't get the transcript at all. In fact, I've received four verification emails in less than six months! The worst part was in August when I had to verify my email address again in less than two weeks. It's so irritating and risky because the chat transcripts often contain important information that I need to save. I understand that LiveChat wants to ensure my email is correct, but seriously, just ask me to verify it once!
A Satisfied Customer's Experience with LiveChat
As a client of LiveChat, I have been using their services for over a year now and I am thoroughly impressed with their level of customer support. The platform is user-friendly and easy to navigate, allowing me to quickly connect with a customer service representative whenever I have a question or issue.
The representatives are always friendly and knowledgeable, and they have been able to resolve any issues I have had in a timely and efficient manner. I particularly appreciate the option to chat with a representative in real-time, as it saves me time and allows me to get the information I need quickly.
In addition, LiveChat offers a variety of integrations with other tools and platforms that I use for my business, making it even more convenient and efficient for me to use. Overall, I highly recommend LiveChat to anyone in need of top-notch customer support for their online business.
About LiveChat
Communication is a very important tool in business, it serves as the major driving force in business growth. For any business to grow, there must be effective communication between the business and its customers. LiveChat claims to offer customer service software. Read sincere reviews of LiveChat here before visiting their website.
About LiveChat
LiveChat is an ICT company with offices in the US and Poland. The company was founded in 2002 by a group of software engineers who sat down and decided to change how businesses communicate with their customers. With their experience in ITC, they developed a simple app that allowed customers to introduce new channels of contribution. In 2011 LiveChat app gained a thousand patronage. The number doubled in 2014 and went up to 20 thousand in 2017.
Products and Services of LiveChat
LiveChat offers software that allows businesses to communicate freely with their customer. The LiveChat software has the following features; chat tools like message sneak-peek, canned responses, chat tags, rich messages, file sharing, chat archives, notifications, chat transfer, chat ratings, customer engagement, rich greetings, messaging mode, chat buttons, purl rules, ticket form, chat routing, chat history, chat transcripts, etc.
Compliments, complaints, and tips for LiveChat
Are you using LiveChat software? Is their software easy to use as they claim? Did you encounter any difficulty trying to install the software on your computer or tablet? Do you find their software satisfactory enough to recommend it to others? Do you have any tips or comments about LiveChat that you would like to share with us? If yes, we’d love to hear from you soon!
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Contact Information
101 Arch Street, 8th Floor
02110 Boston
United States
Categories LiveChat
Page Statistics
Seite online seit: June 19, 2020
Letzte aktualisierung: November 29, 2024
Review with most votes
A Satisfied Customer's Experie
As a client of LiveChat, I have been using their services for over a year now and I am thoroughly impressed with their level of customer support. The platform is user-friendly a... Read onBy: Susana Kuhlman