LiveChat24 reviews

42% Would buy here again

Featured Reviews

Most relevant positive review

  2024-04-29
Conversion rates improved

The LiveChat app has been super helpful in boosting our conversion rates. It's so easy to sign up and the pricing is really good, making it a great tool for businesses want... Read onBy: Brandt

Most relevant negative review

  2024-04-02
Unexpected hidden costs

I was really surprised by the extra charges I didn't know about when I added a user to my account. Nobody told me how much it would cost, so I was pretty shocked to see tha... Read onBy: bria

Review with most votes

  2023-01-31
A Satisfied Customer's Experie

As a client of LiveChat, I have been using their services for over a year now and I am thoroughly impressed with their level of customer support. The platform is user-friendly a... Read onBy: Susana Kuhlman

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    Difficulties with support chat

    I've been trying to reach customer service using the chat for a whole week now, and the wait times have been so long, sometimes over 1.5 hours. It's really frustrating and takes up a lot of time not being able to get the help I need right away. The chat system definitely needs some serious improvement from a customer's point of view. It seems like it's not quite ready to be used effectively.


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    Conversion rates improved

    The LiveChat app has been super helpful in boosting our conversion rates. It's so easy to sign up and the pricing is really good, making it a great tool for businesses wanting to step up their customer service game. I totally recommend it for increasing sales and keeping customers happy.


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    LiveChat purchase

    I wasn't too happy with the service I got as a LiveChat customer. It was kind of confusing because they weren't very clear about the extra costs for basic features. It seemed like every little thing you wanted to do had a price tag, which made it hard to use the platform easily. The customer service people were nice, but the whole experience wasn't great. If you're a small business looking for a chat solution without a bunch of added fees, LiveChat might not be the best choice.

    I'd suggest talking through your needs with LiveChat before buying anything. You need to know exactly what's included in the basic package and what you'll have to pay extra for. I found out that even simple stuff like gathering customer info was considered an upgrade, which was pretty annoying.


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    Quick and easy setup

    I just started using this live chat service and I have to say, I'm really impressed with how simple and fast it was to set up and get everything ready. The chat box looks amazing on my website and my customers love being able to reach out to us right away. The support team was super helpful and always quick to respond whenever I had any questions or needed help.


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    Unexpected hidden costs

    I was really surprised by the extra charges I didn't know about when I added a user to my account. Nobody told me how much it would cost, so I was pretty shocked to see that it would be over $230 for the year. As soon as I saw that, I emailed customer service to ask for my money back. But I was pretty bummed when they said no because of their rules.


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    Technical difficulties with LiveChat

    Man, LiveChat was a nightmare. Every time I tried to fill out the form to talk to a customer service rep, the system just kept crashing. And then, after all that frustration, I finally get through and find out that no one's even available to help me. Spent hours just waiting in a never-ending queue with terrible management. It's like the developers didn't even think about how this affects us real customers. Total waste of time.


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    LiveChat services

    As a LiveChat customer, I have to say that I've been really disappointed with the whole experience. We shell out a good chunk of change every month for their service, and we were left hanging when it came to their so-called support for nonprofits. We jumped through all the hoops, giving them everything they asked for from the Italian government, only to get a rejection with no explanation. It's just not cool to lack transparency and professionalism, especially for a company that claims to be all about helping nonprofits.


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    Hard to use

    It was really difficult to set up and get working. I just couldn't figure it out. And then, we ended up getting charged way more than we were expecting. It's seriously not cool.


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    Airline customer service chat

    The live chat feature for an airline's customer service was so frustrating to use. One big problem I had was that it kept flashing between "agents not available" and the spot where you type, so it was almost impossible to actually type anything. Also, the chat didn't work well on mobile devices because if you closed it, you'd lose your place in line and have to start over. It would be really helpful if they could add a grace period or some kind of way to message back and forth without losing your spot. Another big issue was that there was no notification if the wait time went past their regular hours, so you'd just be waiting without knowing where you stand in line.


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    Livechat software review

    The livechat software we're using is really great. It works super well with our website and other platforms, making it easy to communicate with our customers. The interface is easy to use and makes it simple for our team to help customers with any questions they have. It's been totally reliable too, so we can always provide top-notch customer service. And the price is pretty reasonable compared to other options out there, which is a big plus for our business. We're really happy with the livechat software overall.


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    Software subscription

    The customer service reps at LiveChat really dropped the ball by endorsing sketchy sites like ebusinesshub.com. I was totally taken aback when I asked for help with my software subscription and they pointed me towards a known scam website. Not only did they not take my concerns seriously, but their response showed they either didn't know or didn't care about the problem. It's pretty disheartening to see them backing this unethical behavior by supporting scam sites. I'd advise others to be careful when turning to LiveChat for help, they might just steer you in the wrong direction instead of fixing the issue.


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    Bad purchase

    The customer service was terrible! I asked a question and they gave me a completely unhelpful answer. When I asked for a refund, they basically said tough luck. The support was just awful. They really need to step up their game and actually assist customers instead of just going through the motions. And the prices? Ridiculously high for what you actually get. I definitely wouldn't recommend them, it was so disappointing.


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    Integrated LiveChat Service

    The LiveChat service has been a big part of our business for a few years now. The team always comes through with quick replies and super helpful staff who really go the extra mile to help us out with whatever we need. Even though there might be some bad reviews out there, we haven't had any problems that would make us complain. In general, we're really happy with the service we get from LiveChat.


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    Online chat service review

    I just want to say, I recently started using an online chat service and I've gotta say, I'm super impressed with how professional and efficient they've been. Hanna, the online specialist I've been working with, has been amazing. She's always there to help me out, giving me quick and useful answers to all my questions. It's crazy how fast she can solve any problems I have. Plus, adding the live chat option to my site has really boosted traffic and even resulted in a sale in just a few minutes. I'm seriously blown away by the top-notch service I've gotten from LiveChat, and I totally recommend it to anyone needing great customer support.


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    LiveChat Support Experience

    I just used LiveChat support and man, I gotta say, it was a letdown. The replies I got were so robotic and didn't feel personal at all. I've been in IT support for 20 years and let me tell you, the lack of personalized responses from the agents was not cool. It seemed like they were just copying and pasting canned responses instead of really listening to my concerns. I was left feeling irritated and let down by the lack of quality support.


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    Customer service tool

    I tried out this customer service tool called LiveChat+HelpDesk+ChatBot and man, it was a game-changer! It seriously made communicating with customers a breeze and we were able to fix way more issues than we could before. Using the tool was a piece of cake, I didn't have any trouble getting the hang of it. The support team was awesome, super friendly and always ready to lend a hand. It was a pleasure working with them.


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    Team plan for multiple branding

    I just bought the team plan for multiple branding and I have to say, it's been even better than I expected. I love the customization options, they're amazing! I can totally make the live chat software fit the branding for all my different businesses. That kind of flexibility really makes this software stand out from others I've tried before. And the support team is on point - they're always there to help, no matter what time it is. Even during the lockdown, they were super helpful whenever I ran into any issues. Overall, I totally recommend this live chat software to anyone looking for a reliable and customizable option.


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    Comparison of features, trial account, blocked accounts

    Yeah, so I was testing out a bunch of stuff and decided to sign up for a trial account using a different email. But then they went ahead and blocked all my accounts, which was a major inconvenience, so I'm pretty bummed about that. Even though the features are solid and the design is slick, there are some neat options that I wish they had, like the ability to set up different trigger messages for different pages like some other livechat software out there.


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    Subscription downgrade issue

    So, I had a problem with my subscription. I wanted to cancel or downgrade it, but the cancellation wasn't prorated. I was trying to save some money by switching to a cheaper plan for a couple of months. But, I accidentally clicked the wrong button and got billed for a whole year instead of just one month. When I asked the chat agent for help, they wouldn't give me a refund. So, I had to go ahead and file a Visa dispute to get things sorted out.


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    Troublesome integration with chatbot

    I spent hours trying to set up this thing, but it was just a complete waste of time. The integration with the chatbot was a nightmare and it made managing the workflow so much harder.




About LiveChat

Communication is a very important tool in business, it serves as the major driving force in business growth. For any business to grow, there must be effective communication between the business and its customers. LiveChat claims to offer customer service software. Read sincere reviews of LiveChat here before visiting their website.

About LiveChat
LiveChat is an ICT company with offices in the US and Poland. The company was founded in 2002 by a group of software engineers who sat down and decided to change how businesses communicate with their customers. With their experience in ITC, they developed a simple app that allowed customers to introduce new channels of contribution. In 2011 LiveChat app gained a thousand patronage. The number doubled in 2014 and went up to 20 thousand in 2017.

Products and Services of LiveChat
LiveChat offers software that allows businesses to communicate freely with their customer. The LiveChat software has the following features; chat tools like message sneak-peek, canned responses, chat tags, rich messages, file sharing, chat archives, notifications, chat transfer, chat ratings, customer engagement, rich greetings, messaging mode, chat buttons, purl rules, ticket form, chat routing, chat history, chat transcripts, etc.

Compliments, complaints, and tips for LiveChat
Are you using LiveChat software? Is their software easy to use as they claim? Did you encounter any difficulty trying to install the software on your computer or tablet? Do you find their software satisfactory enough to recommend it to others? Do you have any tips or comments about LiveChat that you would like to share with us? If yes, we’d love to hear from you soon!


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    Contact Information

    101 Arch Street, 8th Floor

    02110 Boston

    United States

    📧 support@livechatinc.com

    ☎ +1 (617) 275-2400

    🌐 www.livechatinc.com



    Categories LiveChat

    Services | Software Solutions


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    Seite online seit: June 19, 2020
    Letzte aktualisierung: November 29, 2024