LiveChat Reviews
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A Satisfied Customer's Experience with LiveChat
As a client of LiveChat, I have been using their services for over a year now and I am thoroughly impressed with their level of customer support. The platform is user-friendly and easy to navigate, allowing me to quickly connect with a customer service representative whenever I have a question or issue.
The representatives are always friendly and knowledgeable, and they have been able to resolve any issues I have had in a timely and efficient manner. I particularly appreciate the option to chat with a representative in real-time, as it saves me time and allows me to get the information I need quickly.
In addition, LiveChat offers a variety of integrations with other tools and platforms that I use for my business, making it even more convenient and efficient for me to use. Overall, I highly recommend LiveChat to anyone in need of top-notch customer support for their online business.Online chat service review
I just want to say, I recently started using an online chat service and I've gotta say, I'm super impressed with how professional and efficient they've been. Hanna, the online specialist I've been working with, has been amazing. She's always there to help me out, giving me quick and useful answers to all my questions. It's crazy how fast she can solve any problems I have. Plus, adding the live chat option to my site has really boosted traffic and even resulted in a sale in just a few minutes. I'm seriously blown away by the top-notch service I've gotten from LiveChat, and I totally recommend it to anyone needing great customer support.
Team plan for multiple branding
I just bought the team plan for multiple branding and I have to say, it's been even better than I expected. I love the customization options, they're amazing! I can totally make the live chat software fit the branding for all my different businesses. That kind of flexibility really makes this software stand out from others I've tried before. And the support team is on point - they're always there to help, no matter what time it is. Even during the lockdown, they were super helpful whenever I ran into any issues. Overall, I totally recommend this live chat software to anyone looking for a reliable and customizable option.
Livechat software review
The livechat software we're using is really great. It works super well with our website and other platforms, making it easy to communicate with our customers. The interface is easy to use and makes it simple for our team to help customers with any questions they have. It's been totally reliable too, so we can always provide top-notch customer service. And the price is pretty reasonable compared to other options out there, which is a big plus for our business. We're really happy with the livechat software overall.
Technical difficulties with LiveChat
Man, LiveChat was a nightmare. Every time I tried to fill out the form to talk to a customer service rep, the system just kept crashing. And then, after all that frustration, I finally get through and find out that no one's even available to help me. Spent hours just waiting in a never-ending queue with terrible management. It's like the developers didn't even think about how this affects us real customers. Total waste of time.
LiveChat services
As a LiveChat customer, I have to say that I've been really disappointed with the whole experience. We shell out a good chunk of change every month for their service, and we were left hanging when it came to their so-called support for nonprofits. We jumped through all the hoops, giving them everything they asked for from the Italian government, only to get a rejection with no explanation. It's just not cool to lack transparency and professionalism, especially for a company that claims to be all about helping nonprofits.
Integrated LiveChat Service
The LiveChat service has been a big part of our business for a few years now. The team always comes through with quick replies and super helpful staff who really go the extra mile to help us out with whatever we need. Even though there might be some bad reviews out there, we haven't had any problems that would make us complain. In general, we're really happy with the service we get from LiveChat.
Hard to use
It was really difficult to set up and get working. I just couldn't figure it out. And then, we ended up getting charged way more than we were expecting. It's seriously not cool.
Software subscription
The customer service reps at LiveChat really dropped the ball by endorsing sketchy sites like ebusinesshub.com. I was totally taken aback when I asked for help with my software subscription and they pointed me towards a known scam website. Not only did they not take my concerns seriously, but their response showed they either didn't know or didn't care about the problem. It's pretty disheartening to see them backing this unethical behavior by supporting scam sites. I'd advise others to be careful when turning to LiveChat for help, they might just steer you in the wrong direction instead of fixing the issue.
Bad purchase
The customer service was terrible! I asked a question and they gave me a completely unhelpful answer. When I asked for a refund, they basically said tough luck. The support was just awful. They really need to step up their game and actually assist customers instead of just going through the motions. And the prices? Ridiculously high for what you actually get. I definitely wouldn't recommend them, it was so disappointing.
Comparison of features, trial account, blocked accounts
Yeah, so I was testing out a bunch of stuff and decided to sign up for a trial account using a different email. But then they went ahead and blocked all my accounts, which was a major inconvenience, so I'm pretty bummed about that. Even though the features are solid and the design is slick, there are some neat options that I wish they had, like the ability to set up different trigger messages for different pages like some other livechat software out there.
Troublesome integration with chatbot
I spent hours trying to set up this thing, but it was just a complete waste of time. The integration with the chatbot was a nightmare and it made managing the workflow so much harder.
Trial subscription experience
My experience with the trial subscription was pretty disappointing. At first, they said I could try it out for 14 days without putting in a credit card, but then my card got charged out of nowhere. Turns out, the person before me had already used the free chat service on the same site, so they automatically took money from my card. I ended up losing $1300 and felt really frustrated and ripped off. I tried reaching out to customer service to fix things, but they weren't helpful at all and didn't solve anything. People should know about this problem to prevent it from happening to them too.
AI Tool Integration
The integration of the AI tool has been a total nightmare. It keeps adding features that we can't turn off, like the subpar AI tool that doesn't measure up to the older bot models. And don't even get me started on the beta testing for live chat - it's taking over so much space on the screen that it's a pain to navigate and use effectively.
Chat transcript requests
I've been using LiveChat on Tradera, and every time my chat ends, I have to ask for a transcript to be sent to my email. It's frustrating because I feel like I should automatically receive it without having to remember to ask. Instead, what usually happens is I end up getting emails asking me to verify my email address, rather than the actual transcript. It's really annoying because if I don't click the verification link within a month, I won't get the transcript at all. In fact, I've received four verification emails in less than six months! The worst part was in August when I had to verify my email address again in less than two weeks. It's so irritating and risky because the chat transcripts often contain important information that I need to save. I understand that LiveChat wants to ensure my email is correct, but seriously, just ask me to verify it once!
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A Satisfied Customer's Experie
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