LiveChat Reviews
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A Satisfied Customer's Experience with LiveChat
As a client of LiveChat, I have been using their services for over a year now and I am thoroughly impressed with their level of customer support. The platform is user-friendly and easy to navigate, allowing me to quickly connect with a customer service representative whenever I have a question or issue.
The representatives are always friendly and knowledgeable, and they have been able to resolve any issues I have had in a timely and efficient manner. I particularly appreciate the option to chat with a representative in real-time, as it saves me time and allows me to get the information I need quickly.
In addition, LiveChat offers a variety of integrations with other tools and platforms that I use for my business, making it even more convenient and efficient for me to use. Overall, I highly recommend LiveChat to anyone in need of top-notch customer support for their online business.Online chat service review
I just want to say, I recently started using an online chat service and I've gotta say, I'm super impressed with how professional and efficient they've been. Hanna, the online specialist I've been working with, has been amazing. She's always there to help me out, giving me quick and useful answers to all my questions. It's crazy how fast she can solve any problems I have. Plus, adding the live chat option to my site has really boosted traffic and even resulted in a sale in just a few minutes. I'm seriously blown away by the top-notch service I've gotten from LiveChat, and I totally recommend it to anyone needing great customer support.
Team plan for multiple branding
I just bought the team plan for multiple branding and I have to say, it's been even better than I expected. I love the customization options, they're amazing! I can totally make the live chat software fit the branding for all my different businesses. That kind of flexibility really makes this software stand out from others I've tried before. And the support team is on point - they're always there to help, no matter what time it is. Even during the lockdown, they were super helpful whenever I ran into any issues. Overall, I totally recommend this live chat software to anyone looking for a reliable and customizable option.
Livechat software review
The livechat software we're using is really great. It works super well with our website and other platforms, making it easy to communicate with our customers. The interface is easy to use and makes it simple for our team to help customers with any questions they have. It's been totally reliable too, so we can always provide top-notch customer service. And the price is pretty reasonable compared to other options out there, which is a big plus for our business. We're really happy with the livechat software overall.
Difficulties with support chat
I've been trying to reach customer service using the chat for a whole week now, and the wait times have been so long, sometimes over 1.5 hours. It's really frustrating and takes up a lot of time not being able to get the help I need right away. The chat system definitely needs some serious improvement from a customer's point of view. It seems like it's not quite ready to be used effectively.
Conversion rates improved
The LiveChat app has been super helpful in boosting our conversion rates. It's so easy to sign up and the pricing is really good, making it a great tool for businesses wanting to step up their customer service game. I totally recommend it for increasing sales and keeping customers happy.
Customer service tool
I tried out this customer service tool called LiveChat+HelpDesk+ChatBot and man, it was a game-changer! It seriously made communicating with customers a breeze and we were able to fix way more issues than we could before. Using the tool was a piece of cake, I didn't have any trouble getting the hang of it. The support team was awesome, super friendly and always ready to lend a hand. It was a pleasure working with them.
Integrated LiveChat Service
The LiveChat service has been a big part of our business for a few years now. The team always comes through with quick replies and super helpful staff who really go the extra mile to help us out with whatever we need. Even though there might be some bad reviews out there, we haven't had any problems that would make us complain. In general, we're really happy with the service we get from LiveChat.
Quick and easy setup
I just started using this live chat service and I have to say, I'm really impressed with how simple and fast it was to set up and get everything ready. The chat box looks amazing on my website and my customers love being able to reach out to us right away. The support team was super helpful and always quick to respond whenever I had any questions or needed help.
LiveChat purchase
I wasn't too happy with the service I got as a LiveChat customer. It was kind of confusing because they weren't very clear about the extra costs for basic features. It seemed like every little thing you wanted to do had a price tag, which made it hard to use the platform easily. The customer service people were nice, but the whole experience wasn't great. If you're a small business looking for a chat solution without a bunch of added fees, LiveChat might not be the best choice.
I'd suggest talking through your needs with LiveChat before buying anything. You need to know exactly what's included in the basic package and what you'll have to pay extra for. I found out that even simple stuff like gathering customer info was considered an upgrade, which was pretty annoying.Unexpected hidden costs
I was really surprised by the extra charges I didn't know about when I added a user to my account. Nobody told me how much it would cost, so I was pretty shocked to see that it would be over $230 for the year. As soon as I saw that, I emailed customer service to ask for my money back. But I was pretty bummed when they said no because of their rules.
Technical difficulties with LiveChat
Man, LiveChat was a nightmare. Every time I tried to fill out the form to talk to a customer service rep, the system just kept crashing. And then, after all that frustration, I finally get through and find out that no one's even available to help me. Spent hours just waiting in a never-ending queue with terrible management. It's like the developers didn't even think about how this affects us real customers. Total waste of time.
LiveChat services
As a LiveChat customer, I have to say that I've been really disappointed with the whole experience. We shell out a good chunk of change every month for their service, and we were left hanging when it came to their so-called support for nonprofits. We jumped through all the hoops, giving them everything they asked for from the Italian government, only to get a rejection with no explanation. It's just not cool to lack transparency and professionalism, especially for a company that claims to be all about helping nonprofits.
Hard to use
It was really difficult to set up and get working. I just couldn't figure it out. And then, we ended up getting charged way more than we were expecting. It's seriously not cool.
Airline customer service chat
The live chat feature for an airline's customer service was so frustrating to use. One big problem I had was that it kept flashing between "agents not available" and the spot where you type, so it was almost impossible to actually type anything. Also, the chat didn't work well on mobile devices because if you closed it, you'd lose your place in line and have to start over. It would be really helpful if they could add a grace period or some kind of way to message back and forth without losing your spot. Another big issue was that there was no notification if the wait time went past their regular hours, so you'd just be waiting without knowing where you stand in line.
Software subscription
The customer service reps at LiveChat really dropped the ball by endorsing sketchy sites like ebusinesshub.com. I was totally taken aback when I asked for help with my software subscription and they pointed me towards a known scam website. Not only did they not take my concerns seriously, but their response showed they either didn't know or didn't care about the problem. It's pretty disheartening to see them backing this unethical behavior by supporting scam sites. I'd advise others to be careful when turning to LiveChat for help, they might just steer you in the wrong direction instead of fixing the issue.
Bad purchase
The customer service was terrible! I asked a question and they gave me a completely unhelpful answer. When I asked for a refund, they basically said tough luck. The support was just awful. They really need to step up their game and actually assist customers instead of just going through the motions. And the prices? Ridiculously high for what you actually get. I definitely wouldn't recommend them, it was so disappointing.
LiveChat Support Experience
I just used LiveChat support and man, I gotta say, it was a letdown. The replies I got were so robotic and didn't feel personal at all. I've been in IT support for 20 years and let me tell you, the lack of personalized responses from the agents was not cool. It seemed like they were just copying and pasting canned responses instead of really listening to my concerns. I was left feeling irritated and let down by the lack of quality support.
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A Satisfied Customer's Experie
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