SimpleHealth Reviews
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Reviews (28)
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Birth control mix-up
The shipping was really fast and they responded super quick to my messages, but I gotta say, it was kind of annoying how I kept getting different brands of birth control every few months. I had to keep figuring out how to adjust to the new versions and honestly, it was pretty frustrating. I learned that they send out generics, but I didn't realize I'd have to switch brands so often. After all that, I don't think I'll be using this service again!
Awesome experience switching brands!
I really enjoyed changing my pill to a new brand with this company. The team was super friendly and addressed all my questions. They were upfront about things like side effects, pricing, and shipping, which I really liked. Plus, I love that the pills get delivered right to my door, so convenient!
Prescription purchase delayed
I highly recommend staying away from this service. My experience trying to get a prescription from them has been a total nightmare. I paid for it as soon as it was approved, but then ended up waiting for months with no prescription in sight. I've tried reaching out to customer service multiple times, but either got no response or just generic replies. The company's lack of communication and transparency is incredibly frustrating. If you're thinking about using them for your healthcare needs, I'd suggest looking somewhere else.
Birth control purchase
I ordered some birth control off the internet, and I was really pumped about it because it sounded like a good move! But when I tried it out, I got super sick - like major nausea. I ended up having to hit up the hospital! They did throw in some extra goodies with the order though, so that was a nice touch.
Easy birth control purchase
I can't believe how difficult it was to get my birth control! I reached out for help multiple times, but no one got back to me. I even attempted to chat with the robot, but it didn't help at all. I've been stuck on the same pill even though I requested a change! Dealing with Simple Health has been really frustrating.
Birth control purchase
The birth control I get from this company always shows up right when it's supposed to, which is awesome. But the problem is when you want to order something else and they send the wrong stuff. I've reached out to customer service four times in the last week and a half about this, and I still haven't gotten any help on how to fix it. It's really disappointing how little they seem to give a darn about us customers once they've got our money.
Birth control prescription
I just bought some birth control from this place, but I was bummed out when I couldn't find any customer service to help me out. They didn't have a phone number to call, just a basic email address. I tried reaching out a bunch of times with questions and stuff, but they never got back to me. It made me feel ignored and annoyed as a customer. Companies really need to have good customer service for any problems or questions customers might have.
Birth control order mix-up
I'm so annoyed with this company! I ordered a specific kind of birth control, but they sent me a totally different one. When I contacted customer service, they said what they sent was a generic version, but still charged me the full price. Aren't generics supposed to be cheaper? Plus, why would they send me something I didn't order when my confirmation email clearly said I'd get the brand I wanted? It's seriously irritating and makes no sense. I'm definitely not buying from them again.
Four-month pill refill purchase
I just bought a four-month supply of pills from this company, but still haven't gotten my order. They charged me $80 on August 1st and I haven't even seen a shipping confirmation. The lack of communication and delay in getting my pills has left me feeling totally vulnerable and annoyed. And to top it off, they charged me another $80 today. This kind of service is not okay, especially when it comes to important health stuff.
Birth control
I was trying to get some birth control, but they never got back to me through email. I even tried giving them a call, but the number wouldn't work. It was so frustrating! I ended up having to go see my OBGYN instead.
Problems getting prescription
SimpleHealth is really going through some tough times. They went and let go a whole bunch of support people, so good luck getting any help when you need it. The CEO is making some pretty bad calls, and the whole company is in deep trouble. I wouldn't rely on them to have your back. My advice? Cancel your order, reach out to your credit card company, and report them to the Better Business Bureau. The people in charge don't seem to care about us customers anymore. It's like being on a sinking ship without anyone there to rescue you.
Prescription changes
I went ahead and tried out this service even though I had seen some mixed reviews. Turns out, the medication they kept giving me was from different brands and I think they might have been running low on stock. I had already told the doctor how I didn't want a specific brand and had even looked into it myself, but they didn't really listen to my worries. When I brought up the constant changes, the doctor kinda brushed it off, saying I shouldn't pay attention to negative reviews because only upset people tend to leave feedback. This whole situation made me feel pretty ignored and frustrated as a customer.
Birth Control Order
I recently ordered my birth control from SimpleHealth and had a pretty awful customer service encounter. I tried several times to update my address, but my order still ended up going to the wrong place. The website was not very easy to navigate when it came to changing my information, which definitely didn't help. When I contacted customer support to explain what happened, they weren't very helpful or understanding. Instead of trying to fix the problem, they pretty much just blamed me and suggested I buy another order for $60. The lack of support and unwillingness to help really left me feeling let down and disrespected. In the end, I decided to take my business elsewhere because of this negative situation.
