Harry & David Reviews

: 19
37% Would buy here again

Spotlight: What are our customers saying?
Write a review

D
Dorothy Haley
I have been a long-time customer of Harry & David and have always been impressed with the quality of their products and the level of customer service they provide.I have ordered from their website ...Read on
N
nikolas
I just bought a gift from this company and everything went smoothly - ordering was easy and the product arrived on time. The person I gave it to really liked it too. But, ever since I made the purc...Read on
H
H. Jakubowski
I just have to say, I was really surprised by how great the service was. At first, there was a little mix-up with my order, but they totally stepped up and made it right. It means a lot to me when ...Read on
M
Murray
I went ahead and picked up some chocolates for Valentine's Day, but I decided to go with a different company instead of the pricier one, and man, am I happy I did! These truffles were crazy go...Read on
M
maud
I ordered something that was supposed to ship in 2 days, but it never came. Because of that, I missed my friend's birthday, which was a real bummer. It's been 10 days now, and that thing ...Read on

Reviews (19)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    My Experience with Harry & David

    I have been a long-time customer of Harry & David and have always been impressed with the quality of their products and the level of customer service they provide.

    I have ordered from their website several times over the years, and have always been pleased with the selection of gourmet gifts and treats they have to offer. From fresh fruit baskets to artisanal cheeses and chocolates, they have something for everyone. I particularly love their Royal Riviera pears - they are always so juicy and delicious.

    One of the things I appreciate most about Harry & David is their commitment to quality. All of their products are made with the freshest and highest-quality ingredients, and they are always looking for ways to improve their offerings.

    I have also had the opportunity to work with their customer service team on a few occasions, and they have always been helpful and professional. They truly care about their customers and go above and beyond to make sure that everyone is satisfied with their purchase.

    Overall, I would highly recommend Harry & David to anyone looking for high-quality gourmet gifts and treats. They have something for everyone, and their commitment to quality is unmatched.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift purchase

    I just bought a gift from this company and everything went smoothly - ordering was easy and the product arrived on time. The person I gave it to really liked it too. But, ever since I made the purchase, I've been flooded with emails from the company trying to sell me stuff. I've tried to unsubscribe several times, but the emails just won't stop, which is getting pretty annoying. I even called customer service for help, but the instructions didn't work because I didn't have an account with them. In the end, I liked the gift, but the non-stop ads are really getting on my nerves.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift basket

    I just have to say, I was really surprised by how great the service was. At first, there was a little mix-up with my order, but they totally stepped up and made it right. It means a lot to me when a company actually listens to their customers and fixes any errors. The gift basket I got was top-notch and the person I gave it to loved it. I've used this company before and never had any problems, so I'll definitely be coming back again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Valentine's Day Chocolates

    I went ahead and picked up some chocolates for Valentine's Day, but I decided to go with a different company instead of the pricier one, and man, am I happy I did! These truffles were crazy good, both me and my husband loved them. The chocolates were super high quality, way better than I expected. I'll definitely be coming back for more in the future!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Item not shipped within promised timeframe

    I ordered something that was supposed to ship in 2 days, but it never came. Because of that, I missed my friend's birthday, which was a real bummer. It's been 10 days now, and that thing still hasn't shipped. This company is such a rip-off.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Moose Munch

    After being a loyal customer for more than 20 years, my family and I were really looking forward to our usual Christmas tradition of getting Moose Munch. But this year, the 3 boxes we got from a couple of stores in Tyler, TX were just awful. It seems like they must have changed the recipe or something because the quality was just not the same. When I tried to talk to Customer Service about how disappointed I was, all they gave me back was a generic response with a weak apology and told me to give them another shot. I have to say, this whole thing has me questioning my loyalty as a customer who's been with them for so long.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shipping cost and delivery time

    In my recent experience, I shelled out a pretty penny for shipping, only to be surprised by how long it took for my order to show up. The package wasn't even that big, so I couldn't understand why the shipping cost was so high. And waiting so long for delivery was a bummer. On top of that, when I tried to get help from customer service, the response I got didn't really solve my problem. So now, I'm not so sure I want to keep doing business with this company or any of its sister brands in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fruit of the month club

    Why do I keep getting apples and pears? They're not worth the extra money compared to what I can find at the store. This has been such a rip off and a total letdown.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift basket

    I recently bought a gift basket for a family member and man, oh man, was it a letdown. The whole ordering process was a disaster - shelled out extra for overnight shipping and still got only part of the order with no label, so the recipient had no clue who it was from. Spent a frustrating hour in chat trying to fix it, but the chat kept getting canceled, making me start all over again each time. And to top it off, this company has a bunch of sister companies I've had problems with before, which just made things worse. It was a total waste of time and effort, and you can bet I'll think twice before dealing with any of their companies again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Wrong item sent

    They sent the wrong thing without even giving me a heads up. I tried chatting with them to sort it out, but they said it was fixed when it wasn't. I'm so upset right now. Definitely not purchasing from them in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Easter Basket order changed without consent

    I ordered a Deluxe Easter Basket, but got an email the next day saying they switched it to a Tower of Chocolates without asking me. It was frustrating and disappointing that they couldn't fulfill my original order. The lack of communication and customer service was really unprofessional. I was not happy with how things turned out.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift basket

    I just ordered a gift basket for a family member from this company. But when the package came, it had a different item than the one I picked out online. I was really bummed about the mix-up because I was excited to surprise my loved one with a specific gift. The customer service person I spoke to was sorry about the mistake and gave me a 20% discount on my next order as a way to make up for it. While I appreciated the discount, I'm not sure if I want to order from them again because of this mess-up. Overall, I was pretty disappointed with the whole thing and it has given me a bad impression of the company.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gift basket

    I bought a gift basket from this company not too long ago, and I gotta say, I was pretty let down by the service. They missed including the personalized card I asked for not just once, but twice. It was frustrating for sure, and it made me wonder about the quality of their service as a whole.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Gourmet gift basket

    I usually like to do some research before buying stuff, you know, check out reviews and all that. But this time, I figured I'd just trust my past experiences with this company and ordered a fancy gift basket. Well, when I finally opened it up, I was let down because the items weren't as fresh as I was expecting. The quality just didn't match up to what I had in mind, and I was pretty bummed about the whole thing. On top of that, the delivery was a mess. They left the package outside in bad weather, so everything inside got messed up even more.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flowers, chocolate, and sparkling wine combo for daughter's anniversary

    I just ordered a flowers, chocolate, and sparkling wine combo for my daughter's anniversary from this company. But man, I was so let down by the service I got. Supposed to show up on a Monday, but it just kept getting delayed with no info on why. My daughter and her husband were all excited for the surprise, but it's looking like they might not even get it. The lack of communication and professionalism from this company has me super annoyed. Definitely won't be giving them my business again.


Others also viewed