Sam's Club - Overall Rating based on 26 reviews
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Plus Membership
I just signed up to be a Plus member at this store and I gotta tell you, the deals are seriously awesome. The Plus membership totally pays for itself with the savings, especially if you're a regular shopper here. The discounts and bonuses that come with the membership are definitely worth it. And to top it off, they always have a fantastic variety of products to pick from, so it's like a one-stop shop for everything I need. I totally suggest getting a Plus membership if you shop here a lot.
Recent membership experience
I had a real frustrating time with my warehouse store membership recently. Been a member for over twenty years, but ran into all sorts of problems with my online orders and membership status. They'd just cancel orders with no explanation, which left me feeling let down and disrespected. I decided to give them another shot six months later, but my membership got revoked outta nowhere right after placing a bunch of orders. The way they aren't clear or consistent with their rules just made me feel tricked and mad. After hearing about other folks going through the same stuff, I've decided to stay away from this company going forward.
snacks and soda
This place is seriously the worst! I was trying to make a change to my membership and it was like talking to a robot. The person on the phone couldn't even speak English, like seriously? And to top it off, they send all these emails but no one ever responds. It's frustrating, why even have customer service if they can't help, you know? Ugh, I'm so done calling them.
Business deliveries
I'm a regular customer who gets business deliveries from this place, and I gotta say, usually it's pretty convenient and reliable. But man, my last experience was a letdown. Not only was the delivery late, but the delivery lady was super rude and unprofessional. She just left our order outside, like it was nothing, and wouldn't even bring it in, saying it wasn't her problem. On top of that, she didn't even bring everything we ordered. When I tried to talk to her about it, she straight up ignored me and walked away. That kind of incompetence and disrespect is just not okay. We won't be using this delivery service again. I suggest checking out other options, like that popular warehouse club that does similar deliveries but treats their customers with way more professionalism and respect.
Large quantity bulk purchase
I recently bought a ton of stuff at this store and I have to say, I was not impressed at all. Trying to order was a nightmare, the website was a mess and it was so hard to find what I needed. The service was just okay, no one offered to help me find stuff or answer any of my questions. And the prices were a little high compared to other stores with the same stuff. Then the delivery was a mess, my stuff came late and all messed up. Overall, I was really let down by this store.
Satisfied with Sam's Club's online shopping experience
As a client of Sam's Club, I have had a generally positive experience with the company. Their online ordering and delivery system is easy to navigate and use, and I have always received my orders in a timely manner. The prices for the products offered on their website are competitive, and I appreciate the wide variety of items available for purchase.
One area where I think they could improve is their selection of organic and natural products. While they do offer some options in these categories, I would like to see a wider range of choices.
Overall, I am satisfied with my experience as a customer of Sam's Club and would recommend them to others.
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