Sam's Club Reviews
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Satisfied with Sam's Club's online shopping experience
As a client of Sam's Club, I have had a generally positive experience with the company. Their online ordering and delivery system is easy to navigate and use, and I have always received my orders in a timely manner. The prices for the products offered on their website are competitive, and I appreciate the wide variety of items available for purchase.
One area where I think they could improve is their selection of organic and natural products. While they do offer some options in these categories, I would like to see a wider range of choices.
Overall, I am satisfied with my experience as a customer of Sam's Club and would recommend them to others.Shopping experience at Sam's Club
I went to Sam's Club with my mom to get some snacks for movie night, and as we were leaving, this lady just pushed her cart into my mom's car! It left a big dent and scratch, and we were really upset. The manager was really nice though and came out to check the damage. He said they would review the video footage to see what happened. A few days later, they called and said they would cover all the costs for the damages! They could have easily said they didn't see anything on the video, but they were honest and helped us out. I want to say a big thank you to Sam's Club for fixing our car and being so understanding about the whole thing.
Plus Membership
I just signed up to be a Plus member at this store and I gotta tell you, the deals are seriously awesome. The Plus membership totally pays for itself with the savings, especially if you're a regular shopper here. The discounts and bonuses that come with the membership are definitely worth it. And to top it off, they always have a fantastic variety of products to pick from, so it's like a one-stop shop for everything I need. I totally suggest getting a Plus membership if you shop here a lot.
Unapplied coupon purchase
Hey, so I received this really great coupon in my email, but I couldn't get it to scan at self-checkout. One of the workers suggested I go to customer service, so I headed over there. Big shoutout to Yoshika Warthen at the Bobby Jones Expressway store in Augusta, GA (Store #8115)! She's been there forever and she helped me out super fast. Seriously, she's amazing. Total customer service goals, no joke. Thank you again, Ms. Warthen!
Membership renewal issues
I went to renew my membership at Sam's Club, like I do every year without any problems. But this time, things went south and it's made me think twice about renewing again. When I called the customer service number, I was connected to someone in the Philippines. I get that companies have call centers all over the world, but I had a hard time understanding the person because of the language differences.
Plus membership trouble
Hey, so I've been a Plus member for a really long time now. During Covid, it was super helpful because they would ship stuff to me, which was great. But now, when I try to order online, I have to go to the store because nothing ships or they charge extra, and that's not cool, you know? Plus members are supposed to get free shipping, so what's up with that? So, I decided to go to the store to downgrade my membership, and the lady there had no clue how to do it! She was like, "I've never had anyone ask that before." It was like, seriously? Eventually, she got some help and figured it out. So, bye-bye Plus membership!
Hearing aids
I had such a wonderful time at that store, especially working with Jennifer in the hearing department. She was so helpful and really went out of her way to find me the best deals on hearing aids. Plus, she knew so much and was really honest. I definitely think you should go see her if you need anything related to hearing.
Gas grill purchase
I ordered a gas grill from this place, and let me tell you, I was super disappointed. The delivery was late, and on top of that, the package didn't even have all the nuts and bolts needed to put it together. I called customer service, and they said they would fix it fast. But here I am, still waiting six days later. I missed some special events waiting for those missing parts. I gotta say, I am not happy with the service at all.
Gas purchase
Hey y'all, I just wanted to give you a heads up about something that happened to me at the gas station over at Sam's Club in Thornton, Colorado. The sign said gas was $2.88, but when I went to pay, they charged me $3.02 a gallon. That's just plain wrong and definitely not cool. So, watch out for this sneaky pricing trick if you plan on getting gas there.
Personal information security breach
My personal info got leaked because of a security breach at the company. Customers kept calling me for help with their orders since my phone number was accidentally listed as the call back number. I was really surprised and upset to find out that my details were being shared without my permission.
Spices and condiments
Shopping at Sam's Club was really disappointing for me, especially when I compared it to other wholesale stores like Costco. The return policy wasn't as flexible as I wanted it to be, and the quality of the stuff I bought wasn't up to par. The customer service was also kind of disappointing. I tried to return some spicy condiments that didn't work out for the people I bought them for, but instead of getting help, I was accused of something and they wouldn't take the return. If I had gone to Costco, I know they would have made sure I left happy.
Expired Membership Auto Renewal
Be careful with expired memberships when using self-checkout because they might automatically renew without you knowing. They will charge your account without telling you, and customer service is not helpful at all. I'm going to take my business somewhere else.
Dog poop
I had such a gross time yesterday at the store. There was dog poop all over the place on my way to the self-checkout, and it totally ruined my shopping trip. It was so unpleasant. They really need to do a better job keeping an eye on animals in the store for hygiene reasons.
Received wrong pack
I bought this pack from the store thinking it was what I wanted, but turns out I got the wrong one! I wanted to exchange it, get my money back, or at least get a new one, but they said no because I'm not a member. How unfair is that? Why should they treat guests differently? Feels like some kind of scam loophole, I tell you. Just have a look at their "terms and conditions"!
Self-checkout system
The self-checkout system in this store is a total mess. My husband and I had such a hard time using it - it was frustrating and took forever. We ended up spending more time trying to figure it out than we did actually scanning and paying for our stuff. Even the staff couldn't seem to make it work right. It's crazy to me that they couldn't even get it right, so how are customers supposed to? I love technology, but this system seriously needs some work. I'll take a regular cashier any day over this glitchy mess.
Groceries and household items
I went to Sam's Club as a customer and honestly, I was pretty let down by the service. When I was checking out, I realized I was missing a bunch of things from my purchase, and I had to go back and track them down myself. The staff didn't really seem to care when I told them about it. On top of that, the prices were higher than what I usually pay at other places for the same stuff. It was just a frustrating experience that made me feel like I'd just thrown away my time and money.
Review with most votes
Dog poop
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