Anker Technologies - Overall Rating based on 26 reviews
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Smart lock purchase
I recently bought a smart lock from this company, and I have to say I am really let down by the customer service. The lock was working fine at first, but then the wi-fi bridge that made it work properly got discontinued. So now I can't use the lock like I was supposed to. When I contacted customer service, they were not very willing to help and didn't offer any solutions, even though I was ready to buy a new bridge. Also, the thumbprint option on the lock wasn't as reliable as I had expected, which made the whole experience with this product a bummer. I definitely won't be buying anything from this company again.
Charger and cable purchase
I recently bought a charger and cable from your company. But the cable wasn't working right, so I had to contact your customer service team for help. I reached out to them on 7/5/24 about the issue with the cable. They sent me a new plug, but when I told them the old cable still didn't work, it took them two days to email me back. They asked if they could send a new cable, and I said yes. It's been five days since I last heard from them, and I haven't gotten an update about the new cable. I'm really disappointed with the slow communication from your customer service team. It's not cool for a customer to not know what's going on with their issues.
Charger replacement
Lately, my charger conked out on me, so I hit up the company through Amazon for a replacement. Anker got back to me right away and shipped out a new charger, no questions asked. It was hands-down one of the best customer service experiences I've ever had with any company. I totally recommend them!
Solar panel and inverter purchase
I just want to give a shoutout to the service team for hooking me up with a speedy installation - major props to them! Anytime I had a problem, they were right on it, shooting me an email and getting it sorted out right away. They really go above and beyond to make sure us customers are happy. And let me tell you, the solar panel with storage and inverter they installed is top-notch, I totally recommend it. Plus, it's cool that most modules work well with the tech. Keep doing what you do, y'all!
Bluetooth headphones malfunction after 6 months
After using my Bluetooth headphones for about 6 months, they stopped working. So, I shot customer support an email along with my invoice. To my surprise, I got a response from a real person in just 9 minutes! They didn't waste any time and sent me a new pair for free. I gotta say, I was really amazed by how fast and helpful the company was.
Bought wireless charging that works best so far
I recently bought a wireless charger for the phone.. these were one of the best products with great reviews from the customers. also I have heard all good about the product. I have known of Anker for their batteries, portable charges mostly.. And they make some good products and I have used them over the years as well. They are also coming up with new technologies and trying to step up into new features. These wireless chargers though are pretty good. works very fine.. reach to me after 5 days. so well done there The warranties are there with the product. Makes it even more trustable.
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Bought wireless charging that
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