Blade HQ Reviews
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Reviews (20)
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Fixed shipment issue
I had a little issue with my first shipment getting delayed or lost, but let me tell you, the customer service at this place is amazing. I reached out to them and in just one day, they got back to me with options for a refund, store credit, or resending the order. I chose to have it resent, and they didn't waste any time getting that taken care of. I got an email about the new shipment the very next day. I have to say, I was really impressed with how quickly they dealt with the problem. I was so happy with their help that I told my friend about them, and they made some orders too and had a great experience. It's always nice to find a company that knows how to treat their customers right. I'll definitely be sharing the good news about them.
Outstanding customer service
I just wanted to say a big thank you to Zach A. for the amazing service he provided during my recent purchase. Zach was super attentive and made sure everything with my order went really smoothly. I was really impressed by his professionalism and how dedicated he was to making sure I was happy with my purchase. Having people like Zach on your team really makes a difference in creating a positive shopping experience. I am so grateful for his help and will definitely keep coming back and recommending your company because of awesome folks like him. Thanks again, Zach A., for going above and beyond with your service.
EDC knife
I wanted to share a recent experience I had with Blade HQ. I bought an EDC knife, but messed up my order. I got an email saying my stuff was ready to be shipped, but I needed to fix it. I contacted customer service and Sharon really came through. She found my order, stopped it from going out, and even canceled and refunded it so I could do it right. And get this – she did it all on a Saturday during Easter weekend. Sharon's quick thinking and awesome service totally saved me. It's not every day you find someone so dedicated. Huge thanks to Sharon and the whole Blade HQ crew for being amazing!
Customer Service Experience
I recently had a little problem with an order I placed, but I was really impressed by the amazing customer service I got. The person I talked to, Brooke H., went above and beyond to figure out and fix the issue. It was really nice to talk to a real person who actually cared about my problem and made sure it was sorted out quickly. This kind of customer service is hard to find these days, and it really makes this company stand out. I feel good about ordering from them in the future, knowing that any problems will be taken care of well. Thanks to Brooke and the whole team for the great service!
Knife
I've been a customer of this company for a while now, and I always appreciate their friendly and helpful customer service. So, the other day, I had a little problem with a missing tracking number for my order. I contacted customer service, and I was really happy with how quickly and nicely the representative helped me out. They gave me the info I needed right away. Their efficiency and professionalism made me feel a lot better about the situation, and reminded me why I like this company so much.
Knife purchase
I reached out to Blade HQ on Facebook and through email to ask about shipping, and they were really friendly and quick to respond. Then I tried asking another store the same question, but they didn't even get back to me on Facebook and took forever to reply to my email. Blade HQ is just so much better at communicating with customers, and that's something I really appreciate. And not to mention, every time I place an order with them, I'm always satisfied with what I receive. They're definitely my go-to choice! I highly recommend them!
Fixed blade knife with sheath
My fixed blade knife came with a sheath that just wouldn't stay put. So, I contacted customer service and talked to Wendy. She was really quick, helpful, and nice, and she hooked me up with a credit for the knife. Also, there was a little mark on the handle of my KaBar knife, and Wendy went ahead and gave me a credit for that, too. I can't thank Blade HQ and Wendy enough for their excellent customer service. Wendy really went out of her way to help me out. Huge thanks to Wendy and Blade HQ!
Glass breaker purchase
I was really impressed with the customer service I got from Blade HQ. Zach was super helpful and honest in his suggestions. He didn't try to pressure me into getting something that wouldn't work for me, and I really liked that. Plus, he even sent me a personalized video about the glass breaker feature I asked for. That kind of service is rare these days, and it definitely made me a fan. I'll definitely be coming back to Blade HQ for all my knife needs in the future.
Knife purchase
I just bought a knife from this company and I have to say, I'm really impressed with how everything went. The customer service was top-notch, with the reps being super helpful, friendly, and willing to help. They have a wide variety of products to choose from, which made it simple for me to find just what I needed. The knife is even better than I had hoped for, and I'm very happy with my purchase. I'll definitely be coming back for more knives in the future.
Limited item purchase
I bought a limited item from Blade HQ recently, but it got lost during delivery. Thankfully, Zach and the team acted quickly and resolved the problem right away. What could have been a really bad situation turned out to be just a minor inconvenience. I'm really grateful for their hard work and commitment to fixing things. Blade HQ has definitely won me over with their awesome customer service - I trust them and will be a loyal customer from now on.
Knife purchase
I gotta say, the knife I bought totally blew me away with how awesome it is. The blade was super sharp right outta the box, and the handle feels great when I'm holding it. It's become my go-to for everyday carry, and I couldn't be more pleased with my purchase.
Knife sharpener
I just bought a knife sharpener from this company and let me tell you, the support and service I got were top-notch. They responded to my questions clearly and kept me updated on my order, explaining the delay. You could tell their customer service team really knows their stuff and cares about helping customers. I'm thankful for how they handled everything and made sure I had a good buying experience. Thanks for all your hard work!
Knife purchase
I recently bought something and didn't get my points for it. So, I contacted customer service and Kimberly got back to me super fast. She not only told me what happened but also said she'd go back and give me those points once I signed up for the club. It's nice to see a company that cares about its customers, not just making money. Blade HQ now has a loyal customer in me for sure.
CRKT Karambit Knife
I bought this really awesome CRKT karambit knife from Blade HQ and it was amazing! When it showed up, it was in perfect condition and just as cool as I thought it would be. I was a little worried at first, but it was just a misunderstanding and they were really nice about it. I'm excited to show all my friends my new knife!
Shipping charges inquiry
I just wanted to figure out why the shipping costs on the website didn't match up with my order. I sent an email in the evening and was surprised to get a response the next day. The explanation they gave me was really clear and helpful, and I was glad they got back to me so quickly. It showed me that they care about customer questions and make an effort to respond fast. All in all, I was pretty happy with how they handled things.
Pocket knife purchase
I just bought a pocket knife from Blade HQ and it was a pretty good experience. Ordering was easy and my knife arrived quickly. The quality of the knife was a bit off, but the customer service team at Blade HQ took care of it right away. Big thanks to Wendy from customer support for her help and professionalism. I really value good customer service like this.
Kizer Shark Tooth Fixed Blade
The Kizer Shark Tooth Fixed Blade came in great shape, just like I thought it would. The only thing is, it didn't have a sheath. I reached out to customer service and talked to Brookie. She was so nice and really understood my issue. I'm really happy with how they took care of everything.
Fast resolution of shipping concerns
I was kind of hesitant about splurging on the 3-day shipping, but Sharon really came through and answered all my questions right away. The customer service at this place is amazing, I was really blown away by how professional they were. I'll definitely be a returning customer for all my blade needs.
Knife purchase
I bought this knife and it was just like how they described it online. The blue color really pops and the steel quality is amazing. It's so lightweight and the size is just right for everyday use. I'm happy that it arrived quickly after I ordered it. Blade HQ provided great service and overall, I had a fantastic experience. I'm already thinking about what to buy next from them.
Review with most votes
Fast resolution of shipping co
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